Customer Service Relations

BG Braxton Glover

202-***-**** E: ad5o0v@r.postjobfree.com

**** ******** *****, ******* *******, MD 20743

PROFESSIONAL

SUMMARY

Personable customer service professional offering over ten years of experience resolving account and service concerns for the wireless customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Manage single caller and trending customer concerns using analytical problem- solving and critical thinking skills. Creative in assisting customers of all backgrounds with regular and advanced issues to improve support for wireless experience and enhance customer loyalty.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate wireless systems. Effective at operating within the regulations and companies department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

SKILLS Carpentry techniques

Cabinetry

Framing

Material prepping

General carpentry

Dry-walling

Customer relations

Conflict resolution

Multitasking

Good communication skills

Telephone etiquette

Professional telephone demeanor

WORK HISTORY LAUNDRY WORKER 09/2008 to 12/2008

Centerplace At National Stadium Washington, DC

Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 1000 pieces per shift.

Operated traditional and computer-operated washers and dryers while observing all safety protocols.

Maintained safety practices at all times to protect personnel and laundry loads.

Collected soiled linens and clothing and used pre-treaters on stains. Used special treatments, including borax, Fels Naptha cleaner to remove stains.

MOBILE CUSTOMER SERVICE SPECIALIST 06/2008 to 09/2008 Mobile Solutions Inc. Montgomery County, MD

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.

Compiled customer feedback and recommended service delivery improvements to management.

Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions. Evaluated account and service histories to identify trends, using data to mitigate future issues.

Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

EDUCATION High School Diploma 2007

Sunrise Academy For Young Men, Washington DC

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