Customer Service Rep

Todd E Courant

207-***-**** *********@*****.*** *476 Forest Ave Portland Maine 04104

PROFESSIONAL SUMMARY

I have been a project manger/customer service rep in the printing industry for Maine's largest sheet fed printer for 27 years.

Prior to that I worked as a pre press and press-room supervisor at a cold web printer in Belfast Maine for 13 years.

I am a dedicated print and display industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting production and scheduling problems and building successful solutions.

SKILLS

• Detail oriented • Customer relations • Time management

• Decision making • Scheduling • Project management EXPERIENCE

Project Coordinator

J.S. McCarthy Printers, 1992 - 2019

• Supported financial managers in project closure in alignment with strict budgets.

• Prepared presentations for management, covering progress, issues, modifications, and achievements.

• Identified and worked to remove barriers to successful project completion, with particular emphasis on resolving issues with subcontractors.

• Created and sustained good working relationships with internal and external partners.

• Worked closely with upper management in planning projects and preparing related documents.

• Researched vendors for pricing, equipment availability, and staffing. Prepress Manager

Humboldt National Graphis, 1979 - 1992

• Managed supply inventory levels, proactively requisitioning or ordering materials to meet project needs.

• Maintained production records and logs, including downloading completed job data to archive media for future reference or duplication.

• Kept printing pressed operating smoothly by monitoring systems and correcting faults.

• Reviewed work orders to determine print specifications, including quantity, colors, and special instructions.

• Oversaw machine operation and switched out press plates, blankets, and cylinders.

• Adjusted print runs based on collected random samples, checking ink coverage, density and printing alignment.

EDUCATION

Diploma

Searsport District High School SAD #56, Searsport 1977

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