Business Analyst Scrum Master

Location:

Fort Mill, SC

Salary:

$110-120k a year

Posted:

May 13, 2024

Contact this candidate

Resume:

KIMBERLY TROTTER

803-***-**** ad5nx6@r.postjobfree.com Fort Mill, SC 29708

PROFESSIONAL SUMMARY

Highly motivated professional experienced in business process improvement, data analysis and project management. Adept in agile methodologies and operates well in cross-functional collaboration, ensuring project success through meticulous QA and UAT Testing, with a keen eye for operational eﬃciency and stakeholder satisfaction. Ability to analyze data, develop strategies, and provide solutions to complex business problems to ensure successful completion. Excellent communication, interpersonal, and organizational skills. Works well with peers to gain great and trusting relationships. Seeking to leverage skills and knowledge to contribute to team success. EXPERIENCE

Business Analyst, Duke Energy, January 2023 - February 2024 Charlotte

Project implementations for assigned business groups acting as project subject matter experts, project lead, requirement analyst, and test coordinator Analyzed existing systems and processes to identify areas of improvement for the business users from front, mid, back oﬃce

Provide enhancements and support of forecasting and modeling technologies Supports regulatory and legal compliance needs

Conducted stakeholder meetings to gather requirements Collaborated with developers to ensure that product designs meet customer needs Facilitated communication between stakeholders and technical teams to gather requirements, identiﬁed gaps and proposed solutions

Created and modiﬁed procedures to solve complex issues Provided training sessions on new software applications and tools Developed process models, use cases and user stories to deﬁne system functionality Generated reports to track and analyze project performance and progress. Delivered presentations on project progress at regular review meetings Ensured compliance with organizational standards throughout the development life cycle Provided technical support during user acceptance testing cycles Produced comprehensive documents outlining the scope of work for projects. Tracked change order requests and ﬁnancial impact on project Scrum master/Business Analyst, Bank of America, January 2022 - December 2022 Charlotte

Scrum master/BA for Shared Services team that includes Investments, Retirements/401k and Global Wealth Investment Management

Developed training materials for onboarding new members into the Scrum team Facilitated daily scrums, sprint planning, sprint reviews and sprint retrospectives Facilitated daily stand-up meetings to ensure team collaboration and tracking progress Monitored team performance metrics such as velocity, cycle time, burn down charts Created reports that highlighted key deliverables achieved in PI planning and sprint cycles Organized stakeholder meetings to discuss status updates, risks, issues, dependencies, timelines and resources

Collected and prepared business user requirements, deﬁnitions, guidelines and expectations Worked closely with the developers and testing team to analyze business processes and requirements to meet customer needs

Business Analyst/Test Coordinator, Wells Fargo, November 2020 - October 2021 Charlotte

Analyzed existing systems and processes to identify areas of improvements Gathered and reviewed business requirements, user stories, mockups, speciﬁcations, technical documents to assist with all testing activities

UAT Test lead for Customer Due Diligence team

Collaborated with the business users, technical team and QA on how business requirements are expected to function to help with user acceptance testing Created and coordinated the UAT plan with release dates, environment setup, data staging and testing

Prepared UAT test plan, test scenarios, and test summary. Uploaded and executed UAT test cases in ALM

Escalated UAT test issues and managed defects

Reported status updates and test metrics

Deployment Coordinator/Project Manager/Release Manager, Bank of America, July 2018 - October 2020

Charlotte

Worked in the operating control room/ and command center environment Managed end-to-end deployment process of software applications, ensuring accuracy and timely delivery

Disseminated information to and from all interfacing and impacted parties Escalated all tasks that are tracking behind schedule to control room manager Conducted check point calls to address the work break down schedule and responsible for hand oﬀ to the next shift to ensure full transition of all information and status Supported issue tracker and escalated all tasks that were behind schedule in a timely manner to control room manager.

Maintained an organized database of all deployed applications along with their versions. Provided technical support and guidance to users throughout the entire deployment lifecycle Worked closely with internal teams such as development and operations teams throughout the entire deployment cycle

Business Analyst/User Acceptance Tester, Wells Fargo, March 2017 - June 2019 Charlotte

Conducted meetings with the product owner, business, workstream leads, QA team, and developers on how the business requirements function to help with user acceptance testing Prepared UAT test plan, test scenarios and test summary Writes, uploads and executes UAT test cases in ALM. Escalated UAT test issues and manages UAT defects in ALM and daily defect meetings UAT Test lead for Work Management application

Gathered and reviewed business requirements for Entitlements on the Charles River Portfolio Management Application that grants access privileges for user groups Analyzed business requirements and testing for activities related to the Tax Reporting

(GTAR/FATCA Reporting) for Wholesale International Group Developed process models, use cases and user stories to deﬁne system functionality Project Lead/Sr. Business Analyst/System QA Analyst, PalmettoGBA (a part of BCBS), May 2013 - February 2017

Columbia

Participated in designing and development of software using agile development practices for every project using Version One tool

Used a Scrum master for agile development that coached the project team; helped in daily standup meetings, sprint planning, product backlog, time management, and product increments during a 2 week sprint

Provided technical and business solutions to meet the customer's objectives for the work eﬀorts for projects that require Medical insurance: Medicare Part A and B Provided guidance with planning and prioritization of business analysis activities in support of large, high visibility project and support eﬀorts

Understand existing systems functionality as well as the new requirements and speciﬁcations; determines complete scope, complexity and size of testing eﬀort Analyzed action request from Customers with high level description of what is needed and gathered business requirements to write user stories. Participated in product design reviewed to provide input on functional requirements, product designs, schedules, and potential problems.

Test Coordinator

Designed test plans, scenarios, uploaded and executed test cases in Quality Center Worked closely with project managers, developers and other team members throughout the software development lifecycle

Collaborated with development team to resolve issues quickly while ensuring a high level of quality assurance standards were met

Provided feedback to product teams to improve the user experience Developed audience-appropriate presentations regarding project issues and implementations Monitored bug resolution eﬀorts and track successes Provided feedback and recommendations to developers on software usability and functionality System QA Analyst, Wells Fargo, November 2011 - February 2013 Charlotte

Worked as an App Test lead

Prepared test plan, test scenarios and test scripts Uploaded and executed test cases in Quality Center Analyzed, tests, and certiﬁes application-speciﬁc software and performs ambiguity reviews of business requirements and functional speciﬁcation documents Logged, tracked, and veriﬁed resolution of software and speciﬁcation defects using ClearQuest Coordinated and executed all quality assurance testing activities related to the Financial Crimes Platform (FCP) and Trade Finance Compliance Monitoring (TFCM) projects Responsible for testing of the FinCEN (Financial Crimes Enforcement Network) UI which is used for suspicious activity reporting as part of the Bank Security Act Worked on projects with Data warehouse/ETL testing Understand existing functionality as well as the new requirements and speciﬁcations; determines complete scope, complexity and size of testing eﬀort, assign work out to subordinate testers, develop and execute test cases

Ensured compliance with testing best practices and standards; report on QA status to the project team and upper management

Worked with client to establish to resolve questions during testing process. QA Analyst, Ally Bank, June 2009 - October 2011

Charlotte

Responsible for coordination and execution of QA and UAT testing activities related to projects with Digital and Mobile banking, Remote Deposit Capture, eCheck deposit, Bill Pay and IRA Trained testers on the system and products oﬀered as a part of the onboarding process Facilitated meetings with business and project team members to get testable requirements to create test scripts for system and regression testing Created test plan, test scenarios, test cases stored in Team Room Provided technical services in identifying, evaluating, and resolving testing issues using Quality Center

Technology Testing Consultant/QA Analyst, Humana Inc., October 2007 - January 2009 Lancaster

Worked as Test App lead for billing project that included medicare, medicaid and co-insurance All QA testing done on Mainframe/AS400

Participated in many projects using waterfall and agile methodology Responsible for consultation on documentation and development phase of project, testing upon delivery, delivery of completed testing of products ready for deployment to production Created Test plan, test scenarios, test cases and scripts Logged and tracked defects

Conducted User Acceptance testing

Analyzed complex layers of information for speciﬁc software applications Ensured project deliverables are on-time and within budget Identifying and resolving business issues

Established eﬀective relationships with customers, vendors, and stakeholders at all organizational levels

Business Oﬃce Manager/Business Analyst/Quality Assurance Tester, Agape Rehabilitation, February 1998 - July 2007

Rock Hill

Responsible for validation testing of new vendor code upgrades for billing processes (unit and integration)

Analyzed and translated business requirements

App Test Lead for Billing Process

Testing for Billing application

Identiﬁed and handled quality assurance and test environmental problems and business issues Planned and directed quality assurance schedules and monitors project status in comparison to cost/time projections

Researched new products and industry methodologies and facilitated the development of new concepts, techniques, and standards

Reported QA status to upper management

Ensured compliance and monitoring with Employment law and procedures, Company Beneﬁt programs, Orientation program and employee maintenance procedures Managed system for budgets, cash balancing, payroll and reporting of medical statements Supervisor of Accounts Payable and Accounts Receivable for Medicare/MSP, Medicaid, Managed Care, Commercial insurance, and Private pay billing, all Medical Records EDUCATION

Certiﬁcations for Medical, Legal in Oﬃce System Technology York Technical College, SC, Jan 2012

License Practical/Registered nursing degree (undergraduate) USCL, SC, Jan 2004

SKILLS

Operations Analysis Operational Reporting

Business Analysis and planning Project Management

Quality Management Change Management

Data Analysis Data Mapping

Strategic planning Process Improvement

Scrums Agile and Waterfall Methodologies

SQL Testing Tools: Microsoft Project, Visio, Excel, Oﬃce, Teams SharePoint, Jira, Azure,

VersionOne, Clearquest, ALM Quality Center,

Toad, Oracle database