Office Assistant/Receptionist

JOANNE SHANNON

SUMMARY

Personable and dedicated Office Assistant/Manager with extensive experience in Plumbing & Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS

EXPERIENCE

Office Manager / Rooter Plus - Mount Vernon, NY

03/2020 - Current

• Oversaw receiving and organizing correspondence, answering and forwarding calls, creating and updating records of jobs and clients

• Prepared project bids and gathered parts, labor and equipment needed for projects.

• Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.

• Followed relevant codes, regulations, and safety techniques.

• Maintained relationships with vendors for best prices possible on materials for jobs

• NYC DOB permits applications

• Maintained database of required monthly sprinkler tests and communicated with customers

• Violations monitoring and research for resolution Office Assistant / Doctor.com - Upper Saddle River, NJ 09/2017 - 11/2022

• Handled incoming calls and directed to appropriate area

• Filing, distribution of mail, supply orders

• Assisted with overflow into Quickbooks

• Maintained and updated all social media accounts

• Various other tasks when needed.

Hostess and Cashier / Marcello's Italian Restaurant - Suffern, NY 09/2017 - 07/2022

• Greet customers with a smile and show them to their table, assist with any questions and provide recommendations

• Accommodated and manage private parties

• Take customer to-go orders including Door Dash

• Uphold a high standard of customer service

• Answer all telephone calls, made and confirmed reservations including those on Open Table

• Cleaned and prepare bar area

• Maintain front station, cleaned all menu's as well as seating areas, provided back up to servers and bartenders

• Provide comfort to waiting customers

• POS knowledge

• Update and maintained Social media accounts, Facebook, Instagram, Twitter

• Updated daily specials both online and in restaurant. Social Media Assistant / The 4:19 Company - Pittsville, MD 04/2017 - 12/2018

• Designed and set up visually appealing website for small handmade soaps and essential oils business

• Managed and maintained all social media accounts including Facebook, Instagram, Art fire, Wordpress, Blogger, Twitter

• Microsoft office

• Data Entry

• Vendor Management

• Customer Service

• Purchase Orders

• Billing/Invoicing

• Quickbooks

• Marketing

• Scheduling

• Front Desk

• Receptionist

• Call Center

• Social Media

• Hospitality Experience

• Social Media Management

• Microsoft Outlook

• Google

• E-Commerce

• Blogging

• Content Management

• Very actively engaged with customers and other like businesses across all platforms

• Ran analysis of best times to post with the most engagement time by followers on site

• Created business cards and flyers for all craft fair's

• Maintained inventory and spreadsheets of stock and reordered according to need

• Provided any other assistance to owner as needed. Credentialing Specialist/Medical Billing Manager / CSI Billing 06/2013 - 06/2017

• Credentialing & re-credentialing for over 50 offices

• Obtain all materials; DEA, license, malpractice insurance, etc for credentialing and re-credentialing purposes

• Communicate with office staff and providers for missing information

• Update on enrollment status and provide any feedback to the providers and staff

• Follow up with insurance's for status of all applications and ask for feedback in streamlining process

• Maintenance, update and reattest CAQH

• Extensive knowledge in CAQH

• PECOS and NPPES setup, maintenance, revalidation, initial enrollment

• Stay on top of changes to system and attend any online courses provided by each Medicare division

• EDI and EFT set up and maintenance

• Can work on many different billing software systems

• Maintain accurate database of all Information and supply

• Reports based upon provider needs

• All provider updates including address changes, tax id updates, link letters for new providers to practice

• Managed Medical Billing for all Insurance - Medicare, Medicaid, Managed Care for Medicare and Medicaid

• Fee for service, HMO, PPO

• Inpatient and outpatient hospital claims, Audiology, Primary Care, OB/GYN, many others

• Responsible for billing and outstanding communication with 5 accounts

• Provided many areas of expertise to office staff and providers to streamline billing process

• Processed posting of payment

• Appeals, corrected claim

• Follow up of outstanding claims

• Answered and Resolved patient phone calls, Insurance calls, eligibility and prior authorization

• Data entry of 100+ claims a day

• EDI maintenance, claim rejections

• Implemented a system which I was able to have software made up, which claims were scrubbed before being released

• By doing this we were able to cut our rejections to less than 5%

• All work done Remote.

DMO Customer Service Assistant Manager / Prudential Healthcare - Suffern, NY 01/1992 - 06/2013

• Handled all 2nd level issues

• Listened then resolved issues, within 48 hour time period per protocol

• 85% resolved in less than 24 hours

• Documented conversation and outcome into system

• Approximately 50+ calls handled on average

• Received customer service award

• Multitask between phone calls and updating system accordingly

• Provided back up to team so that Q was always at or below a 3 minutes window

• 92% success rate

• Trained all new employees and communicated with my manager to the strengths and weaknesses of each new employee & current team members to provide continual growth for employee. EDUCATION AND TRAINING

None: Business

12/1991

Rockland Community College - NY

CERTIFICATIONS

Social Media & Marketing, 02/01/18, Online course provided by Shaw Academy. Detailed Marketing and Social Media for small businesses.

ASSESSMENTS

• Data Entry - Expert, 03/01/19, Expert 04/15/23

• Measures a candidate's ability to accurately input data and effectively manage databases

• Customer service - Proficient- 01/01/21, Identifying and resolving common customer issues.

• Customer focus & orientation - Expert, 02/01/23, Responding to customer situations with sensitivity, AWARDS

• Outstanding Customer Service Award, 03/01/94

• Outstanding Customer Service Award, 06/01/95

Contact this candidate