.Net Mvc Production Support

Sankar Nagavarapu

LinkedIn ad5nwq@r.postjobfree.com 602-***-****

PROFESSIONAL SUMMARY:

Highly skilled and motivated .Net Application Production Support with 7+ years of in diverse facets of the .NET, encompassing analysis L1, L2, L3 Production Support, Implementation of Change Requests (BI-Outage), with expertise in deployments into Application Server & Running SQL Scripts on Database. Proficient in both back-end and front-end technologies including .Net MVC Core, Web Api, React16, HTML, JavaScript E6, jQuery, AJAX. Strong problem-solving abilities and a proven track record of delivering high-quality solutions. Excellent communication and collaboration skills, ensuring seamless coordination within cross functional teams. Dedicated to staying up to date with emerging technologies and industry best practices.

DOMAINS: Retail, CPG, HealthCare.

CERTIFICATION: Microsoft Azure AZ-900

TECHNICAL SKILLS:

TECHNICAL SKILLS: Programming Languages: C# V9/10, VB6, VB Script, C++, C, PL/SQL, T-SQL

Web Development: HTML, JavaScript ES6, jQuery, AJAX, React16

.NET Technologies: .NET Framework 4.0/4.5, MVC4/5, .NET MVC Core, Web API

Data Access Technologies: ADO.NET, Entity Framework ORM (EF), EF Core

Databases: MS SQL 2017/2019, Oracle DB Server 11g/12c

Code Quality Assurance: SonarQube

CI/CD: Azure DevOps, Jenkins

Cloud Environments: Azure DevOps, Docker Desktop, Kubernetes K8

Cloud .NET Services: VM, Azure SQL Storage, No SQL (Cosmos DB), Azure Active Directory,

Azure Key Vault, Azure Functions

Operating Systems: Windows 10

IDE: MS Visual Studio 2017/2019, Visual Studio Code

Methodologies: Agile Development, Kanban, Waterfall model

Log Tracking Tools: Event Viewer, NuGet (nLog, Serilog, Log4Net)

Source Code Repository: GIT (Distributed Version Control), GitHub, SVN Version Control

API Testing Tools: Fiddler, POSTMAN, Swagger, SOAP UI, .NET Fiddler

Monitor & Performance: Performance Monitor, DCrum, Dynatrace, SQL Profiler

Middleware: Oracle BIP, MuleSoft, SAP ERP

Reporting Tools: Power BI, SSRS(APEX), Adhoc Reports

Ticketing Tools: JIRA, One Note, Service Now, Oracle Supporting Portal

Documentation: SharePoint, Confluence

Command Line Interface: Unix, Linux, Windows Power Shell

Scripting Languages: Shell Scripting, Unix, Groovy

PROFESSIONAL EXPERRIENCE:

Client: United Health Care Nov 2023 – Current

Role: .NET Developer/Sr Consultant

Project Summary:

UnitedHealthcare provides health care benefits globally, serving individuals and employers, and Medicare and Medicaid beneficiaries. UnitedHealthcare is dedicated to improving the value customers and consumers receive by improving health and wellness, enhancing the quality of care received, simplifying the health care experience, and reducing the total cost of care. Align our tools to support the needs of our insurance offering that exceeds the expectations of our active customers. It partners with cross-functional teams in the timely delivery of this functionality. It develops new technology to transform our Insurance Portal applications and Ops support tools.

Roles & Responsibilities:

•Gathered business requirements, worked closely with business users, project leaders, and developers, and analyzed the business requirements, designed data models, analyzed existing systems, and proposed improvements in processes of SDLC.

•Spearheaded the development and implementation of a centralized logging system, leveraging ReactJS for the front-end and .NET Core for the back-end, significantly improving debugging and troubleshooting processes.

•Innovated a secure and efficient secrets management strategy utilizing Azure Key Vault, enhancing the protection of sensitive application data.

•Led the optimization of application performance by conducting detailed analysis and resolving bottlenecks, utilizing Docker and Kubernetes for containerization and orchestration, resulting in enhanced scalability and reliability.

•Collaborated closely with cross-functional teams to accurately gather and interpret business requirements, translating them into scalable software solutions that leveraged Azure Functions for serverless computing, enhancing system responsiveness and cost-efficiency.

•Developed a comprehensive React-based application, integrating it seamlessly with .NET REST APIs, GraphQL employing Swagger for API documentation and testing, improving API usability and developer experience.

•Utilized Azure Cosmos DB for data storage, taking advantage of its NoSQL capabilities to handle large volumes of data with high availability and low latency.

•Implemented robust data encryption and user authentication measures, using ASP.NET Identity for security, to ensure the confidentiality and integrity of user data.

•Engaged in continuous integration and deployment practices using Azure DevOps and Jenkins, streamlining the development pipeline and ensuring consistent, error-free deployments.

•Actively participated in Agile development processes, utilizing JIRA for project management, fostering a collaborative and efficient working environment.

•Performed comprehensive unit and integration testing using XUnit, ensuring the application met all functional requirements and quality standards.

Collaborate with various departments to find effective business solutions.

Maintain accurate business and employee data for data analytics.

Evaluate reporting criteria and standards to effectively maintain data integrity.

Contribute to technical support tr.' updating documentation based on common support interactions and known issues with software.

Handle user account access management, assigning credentials, distributing permissions, and terminating former user.

Helped troubleshoot and resolve tickets that come through the United Health Support teams and medical providers.

Provide go-live support during critical activation periods for smooth implementation.

Environment: Service Now, Teams, Postman, Swagger, Azure DevOps Deployment..

Client: Mars Consumer & Package Goods (CPG) Jan 2019 - April 2023

Role: Application Production Support Service Analyst

Project Summary: Prodika Agile Product Life Cycle Management(PLM) for Mars Manufacturing R&D Applications which involves in Define, develop, deliver, and manage innovative and sustainable products by digitalizing PLM for the digital supply chain. Align our tools to support the needs of our product offering that exceeds the expectations of our active trading customers. It partners with cross-functional teams in the timely delivery of this functionality. It develops new technology to transform our trading applications and Ops support tools. Global Specification Management (GSM), Supply Chain Relationship Management (SCRM), New Product Development (NPD), Supplier Portal and e-questionnaire, UGM, and WFA.

Roles & Responsibilities:

Responsible for safeguarding an organization's information technology infrastructure and data from potential threats, vulnerabilities, and cyberattacks.

Play an important role in the design, implementation, and maintenance of security measures to protect sensitive information and ensure the integrity, confidentiality, and availability of systems.

Expertise in Service Now management Administration, Creation of Incidents, Requests, Tasks, Change Management, Knowledge Article submissions.

Deployments Using Legacy Manual Installation of Webservices, Jenkins, Azure DevOps Builds.

Expertise in checking Event Viewer, Application logs, Database logs on Application server’s & DB.

Worked in CPG, utility Domain mainly with Leads, Contacts, Accounts, Cases, etc.

Worked as Service Analyst in Prodika PLM Agile which is Mars Project involves Asp.Net 4.0/4.5 Frameworks, MVC, Web Api, Jenkins CI/CD, Azure DevOps, Swagger.

Worked with Shell Scripts to automate frequently done tasks like deployments.

Experienced in analysis of thread dumps, core dumps, server hang and high CPU utilization conditions.

Maintained Load balancer & request traffic using API Gateway logs.

Collaborate with various teams within an organization, including IT, network administration, and software development, to identify potential security risks, assess the effectiveness of existing security protocols, and implement solutions to mitigate vulnerabilities. They often utilize a combination of technological tools, encryption methods, and security best practices to create a robust defense against cyber threats, constantly staying abreast of the latest trends and emerging risks in the cybersecurity landscape.

Develop and enforce security policies and procedures to guide the organization in maintaining a secure and compliant environment.

Manage and configure security tools such as antivirus software, intrusion detection systems, and security information and event management (SIEM) systems.

Develop and execute patch management strategies to ensure that software and systems are up-to-date and protected against known vulnerabilities.

Monitor network traffic, system logs, and security alerts to identify and respond to potential security incidents in real-time.

Work closely with IT teams, system administrators, and software developers to integrate security measures into the entire IT infrastructure and application development life cycle.

Stay informed about the latest cybersecurity threats, vulnerabilities, and technologies through ongoing research and participation in relevant training programs.

Managed the ticketing system for service requests and incidents through the system ServiceNow_

Analyzed and troubleshot integration issues related to system configuration, data, maps, and User workflows.

Successfully re-designed and built the charge services solution to fit the customer's needs as they migrated to Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.

Developed and maintained effective client communications to guarantee client satisfaction and improve client retention.

Collaborated with developers, analysts and project managers to expedite incident resolutions _

Unit and integration Testing for modules.

Created functional and technical documentation for end users.

Deployment using Azure DevOps, Jenkins, Manual installation of webservice into Application server.

Environment: Visual Studios 2017 used to debug L3 Activities, Teams, JIRA, Azure DevOps, Windows Remote Desktops, Cybersecurity.

Client: PepsiCo Digital Transformation, New York, USA Sep 2017 - Dec 2018

Role: Service Analyst/Application Production Support Consultant

Project Summary: Telerik Sitefinity is an ASP.NET CMS platform. The CMS offers users a self-service approach to optimizing content and measuring results. The CMS gives users online marketing tools, personalized conversion goals, marketing automation, social media and contextual analytics that provide actionable insight to content performance. Telerik Sitefinity also includes digital asset management of E-commerce website creations, email campaign management with A/B testing, ecommerce integration, and social media management.

Roles & Responsibilities:

Conduct thorough risk assessments to identify potential security vulnerabilities and assess the overall risk posture of the organization.

Design and implement security architectures that include firewalls, encryption protocols, access controls, and other measures to protect systems and networks.

Deployment of Zoom into Multiple user Server’s & creation of Roles and Groups to Different members based on respective jobs.

Develop and execute incident response plans to effectively address and mitigate the impact of cybersecurity incidents or breaches.

Conduct regular security audits to ensure compliance with industry regulations and organizational security policies.

Implement and manage network security measures, including intrusion detection and prevention systems, to monitor and protect against unauthorized access.

Identify and assess vulnerabilities in systems & applications and implement strategies to remediate or mitigate these vulnerabilities.

Implement encryption technologies to protect data both in transit and at rest, ensuring the confidentiality and integrity of sensitive information.

Manage and configure security tools such as antivirus software, intrusion detection systems, and security information and event management (SIEM) systems.

Develop and execute patch management strategies to ensure that software and systems are up-to-date and protected against known vulnerabilities.

Monitor network traffic, system logs, and security alerts to identify and respond to potential security incidents in real-time.

Work closely with IT teams, system administrators, and software developers to integrate security measures into the entire IT infrastructure and application development life cycle.

Stay informed about the latest cybersecurity threats, vulnerabilities, and technologies through ongoing research and participation in relevant training programs.

Managed the ticketing system for service requests and incidents through the system ServiceNow_

Helped troubleshoot and resolve tickets that come through the United Health Support teams and medical providers.

Environment: Sitefinity Tool which involves in Creation of Web Pages.

Client: Tata Consultancy Services May 2017 - August 2017

Role: Jr .NET Programmer/ Associate Software Engineer

Mini Project: Developed a Banking Web based Application using ASP.NET Framework MVC using C# code behind and Entity framework SQL Server with end-to-end Client and server-side validations.

Responsibilities:

Involved in design and development of applications using ASP.NET Framework 4.0/4.5.

Developed Banking Web based Application using ASP.NET and C#.NET which involves CRUD operation of Banking Operations like Creation of bank accounts, Savings & Current Accounts,

Money Withdraw upon Specific Validations.

Designed, modeled, and architected multi - threaded, enterprise N- tier software agent using Webservice hosted on a Windows service.

Extensively ASP.NET controls for developing the UI.

Involved in resolving major bug fixes within application.

Wrote the stored procedures using SQL SERVER

Task included developing user controls, writing JavaScript functions, Creating CSS style sheets.

Worked on Web Forms to achieve some functionality locally.

Implemented Data Access Layer using ÅDO.NET to access the SQL Server database.

Have extensively datasets, data table and data view to retrieve and manipulate data and display it on an ASP.NET page.

Environment: Visual Studio 2012, Framework 4.5, C#, ASP.NET, ADO.NET Framework, SQL Server 2010, PL/SQL, T-SQL, WinForms, HTML5, CSS, Bootstrap, TDD, TFM Server.

B. Tech Final Year Project: Robotics Line Follower Dec 2016- April 2017

Internship Roles:

Worked on ROBO Line follower programming.

Developing C++ code to make to robot movement on a line mapped accordingly.

Mapping is done using a tape and the sensor in the robot marks the tape as the target and follows it accordingly.

In future it will be very helpful in restaurants, households, and offices to reduce manual intervention.

The C++ code which is used to implemented has all robot positions in different methods like down, up, left, and right.

This program is inserted in Arduino microcontroller placed inside the robot.

Education: Bachelor of Technology (EEE) GITAM university (2017)

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