Customer Service Representative

Jerica Jones

Dedicated and results-oriented customer service professional with 2 year of experience in providing exceptional support to client. Skilled in handling inquires, resolving issues and building positive relationship. Strong communication and problem-solving abilities to contribute to the success of the company and team.

Experience

Customer service representative

IQOR

Memphis, TN

02/20/2021 - 08/15/2022

-Responded promptly to customer inquiries via phone, email, live chat, exceeding performance target for response times by 20%

-Resolved customer complaints and issues with a focus on empathy and professional, resulting in a 95% customer satisfaction

-Utilized CRM software to document customer interactions, track issues, and follow up on resolutions

-Collaborated with cross-functional teams to sremline process and improve the overall customer experience.

Call center representative lead

GE appliance

05/08/2020 - 11/25/2020

-Mentored and trained new customer support team members, improving their product knowledge and problem-solving skills

-Analyzed customer feedback and trends to identify areas for improvement and implement proactive

Solutions

-managed escalated customer issues with a clam and solution-focused approach, resulting in a 30% decrease in escalations

-Implemented new ticketing system to help sort the mess flow of customers and wait time, reducing response times by 25%and increasing team efficiency.

Customer service representative

01/25/2023 - 03/15/2024

Marion Mills insurance agency

-Listen, document, help resolve conflicts with customer

-Field phone calls, emails and chat requests

-Work closely with the credit department to resolve unpaid bills

Education

Cordova High School

High school diploma

Memphis, TN

05/2019

Skills:

-Excellent communication skill, both written and verbal

Education

Codorva High School

High school diploma

Memphis,TN

05/2019

Skills:

-Excellent communication skill, both written and verbal

-Strong problem-solving abilities with a foues on finding creative solutions

-Proficient in CRM software

-Ability to work effectively in a fast-paced and dynamic environment

-Strong attention to detail and organizational skills

ad5nw3@r.postjobfree.com

901-***-****

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