Customer Service Agent
Resume:
CONTACT
Dallas, PA
EDUCATION
Post-secondary academic degree, Associate degree
Associates Degree in General Studies (Science)
Luzerne County Community College
High school graduate or equivalency certificate (GED)
Dallas High School
SKILLS
• Strong interpersonal skills
• Invoice processing
• Adaptive team player
• Active listening skills
• Seasoned in conflict resolution
• Critical thinking
• Data entry
• Computer Proficiency
• Multi-Task Management
• Mixology
• Customer Service
• Time Management:
• Effective Communication
• Organization
• Problem Solving
• Social Media Advertising
• Event/Fundraising Plannin
• Sales/Upselling
• Adaptability/ Flexibility
PROFESSIONAL SUMMARY
Experienced and versatile professional with a proven track record in delivering exceptional customer service, managing diverse teams, and optimizing operations in the hospitality industry. Adept at building strong relationships with customers and colleagues alike, with a keen ability to anticipate and fulfill their needs. Skilled in creating inviting atmospheres that enhance guest experiences and drive loyalty. Seeking opportunities to leverage expertise in customer service, team leadership, and bar management to contribute to the success of a dynamic organization.
EXPERIENCE
Olive Garden Wilkes Barre, PA
BARTENDER/SERVER
01/2024 - Present
All aspects of bartender and server duties as required:
-Bartender duties: Cocktail preparation, inventory management, customer service, cash handling.
-Server duties: Taking orders, serving food and beverages, maintaining cleanliness, handling customer inquiries.
Bogart's Boutique Dallas, PA
PROPRIETOR OF ONLINE RETAIL CONSIGNMENT STORE
04/2012 - Present
-Enhanced cost efficiency through strategic vendor partnerships and executed promotional strategies.
-Managed billing processes, conducted accurate data computation, and implemented innovative solutions in inventory management.
-Conducted regular evaluations to maintain high-quality standards and facilitated effective communication with stakeholders
Slocum Street Sports Bar Swoyersville, PA
BAR MANAGER/SENIOR BARTENDER
02/2017 - 12/2023
-Managed all bar operations, including maintenance, servicing, and supervision.
-Oversaw recruitment, training, and supervision to uphold service standards and productivity.
-Provided exceptional service to foster positive customer experiences.
-Managed inventory, implemented upselling strategies, and handled cash transactions.
-Managed social media and in-house advertising, booked entertainment, and trained new employees responsibly.
-Set and exceeded weekly sales goals, contributing to business success
Bill's Cafe Harveys Lake, PA
SENIOR BARTENDER
01/2009 - 10/2018
-Oversaw all aspects of bar operations, ensuring legal compliance and providing exceptional service.
-Managed recruitment, training, and supervision, adhering to opening and closing checklists for operational excellence.
-Handled cash transactions, organized fundraisers, and scheduled entertainment and advertising.
Elixir Bistro Bar Wilkes Barre Twp, PA
ASSISTANT MANAGER/BARTENDER
10/2016 - 03/2018
-Managed department displays and ensured stock availability.
-Maintained precise cash handling while delivering efficient customer service.
-Engaged patrons to understand their needs and provide friendly assistance.
-Coordinated and serviced private events, including bartending duties.
RCN Corp. Wilkes Barre, PA
CUSTOMER SERVICE REPRESENTATIVE
04/2008 - 10/2009
-Assisted customers with cable, internet, and telephone services, handling inquiries, troubleshooting, and resolving issues promptly.
-Managed customer accounts, processed service orders, and accurately documented customer interactions.
Vector Security Wilkes Barre, PA
CUSTOMER SERVICE REPRESENTATIVE
03/2007 - 04/2008
-Provided support to an existing customer base, addressing technical and service-related inquiries regarding home security systems.
-Managed a high volume of calls, delivered personalized customer service, and enhanced customer satisfaction
RCN Corp. Wilkes Barre Twp., PA
CUSTOMER SERVICE REPRESENTATIVE
01/2005 - 01/2007
- Managed over 90 incoming calls daily, delivering personalized and friendly customer service to enhance retention
-Demonstrated comprehensive knowledge of all company products and services to provide quick and efficient responses to customer inquiries and suggest relevant upsells.
-Enhanced customer satisfaction by expertly resolving conflicts, addressing issues, and handling concerns.
-Advised customers on service options, scheduled appointments, and conducted follow-up sessions.
-Mastered customer service script recitation and proficiently performed data entry tasks.
-Provided cross-training and backup support for fellow customer service representatives as required.
CERTIFICATIONS AND LICENSES
RAMP Certification, PALCB - Pennsylvania
Issue Date: 02/01/2024 Expiration Date: 02/2025
REFERENCES
Name:
Maureen Metz
Job Title:
Executive Vice President Metz Culinary
Years Known:
15
Day Phone:
Email:
ad5nvw@r.postjobfree.com
Name:
Robert C. Foley
Job Title:
Owner, Northeastern Commercial Funding
Years Known:
17
Day Phone:
Email:
ad5nvw@r.postjobfree.com
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