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Customer Service Mental Health

Bullard, TX, 75757
May 12, 2024

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Rebecca Buess-DeLeon

*** ** ****

Bullard, TX ***57



I am respectful, kind, and resourceful. I am experienced in many fields of medical care, customer service, and a variety of computer programs. I can be a leader or a follower. I enjoy challenges in setting and meeting goals. I am looking forward to growing my skills and knowledge.

Caregiver, Home Aid Caregivers

Tyler, TX March March 2024- Current

Duties: Taking care of multiple patients with various medical needs including mental health, dementia, and Alzheimer’s. One on one assistance for hygiene needs. Making meals, cooking, cleaning, laundry, and medication reminder. Transporting patient to and from appointments or shopping.

Insurance Specialist II, UT Physicians Clinic (South Broadway)

Tyler, TX August 2019-January 2022

Duties: Verify and update patient demographics in Epic program. Confirm and verify insurance coverage and documents for patients’ electronic files. Check in and out patients before and after seeing physicians. Schedule follow-up visits as per physician recommendations. Coordinating and scheduling mammogram and colonoscopy outpatient appointments. Receiving and posting copays and collecting on owed balances. Contacting patients and scheduling request through my chart.

PHC Coordinator, At Home Healthcare, (Community Care)

Tyler, TX- May 2017-October 2018

Duties: Coordinate client care with Medicaid based programs DADS, UHC, and Cigna

Health spring for attendant services. Speaking with patients and case workers updating insurance of any changes in client condition. Speaking to clients/patients for satisfactory of attendant services. Verifying time attendant worked. Processing forms and updating client information in Kantime. Verifying attendant time worked through Medsys and Vesta for EVV device used.

CNA Trainer Coordinator, At Home Healthcare (Home Support Services Dept), Tyler, TX- June 2005- July 2007

Duties: Scheduling, training, orientating, and hiring Personal Care Attendants and Certified Nurse Aides to care for patients in their homes.

EXPERIENCE Bookkeeping and Billing Specialist, Global Point Data, Inc., Tyler, TX March 2000-2016, Part time (PRN)

Duties: Data entry, payroll, accounts receivable, billing, installation confirmation, residential satellite sales, and organized inventory. I answered phones, scheduled service calls, customer service, and technical support.


Thackerville High School graduated 1998- Diploma Thackerville, OK

Tyler Junior College- Certified Nurse Aide- 2005 expired in 2009, Tyler, TX


Gaile Johnson- 318-***-****- Former Supervisor, Christius Clinic

Vivian Trimble- (903) 749- 3242- Friend- Christius Clinic

Shaniqua Battee 903-***-****- former coworker - Christius Clinic

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