Call Center Customer Service
Resume:
Antoinette Kimbrough
Strong starter and Finisher I have the experience and personality that your company is seeking
Stockton, CA
ad5nvm@r.postjobfree.com
• Qualified CSR. With over 15 years of experience in marketing and Sales. I'm Able to carryout inbound and ourbound call needs while notation of all dialogue is enterwd into callers profile in Salesforce. I have shown a abundance of tenacity to let negatively roll off me, and persue the matters with a great attitude and a can do spirit Leading with a great ideas to achieve daily and weekly goals.
Using tools such as Excel and Google G suite and many office tools and equipment to be able to correspond with clients faster and efficiently.
Willing to relocate to: Stockton, CA - Stockton, CA Authorized to work in the US for any employer
Work Experience
Tier 1 Associate
Amazon Warehouse - Tracy, CA
October 2022 to Present
While my journey has just begun with Amazon, I vision a longevity in my future career growth with Amazon. The core leadership principles truly are applied to my everyday life experiences allowing me to stand on my backbone take accountability and be a eager learner. When SCK 6 unofficially launched back in October of 22, I walked through the doors. I'm aware of what to expect, but I discovered a home that nurtured my abilities. While being at SCK 6 I helped launch the facility by completing various trainings I received credentials that were vital to the launch
A supplied over 50k in pod transfers from off one truck to the VRC, while doing so I managed to align a system to complete the transfers, safely as well as effectively. Seeing a need for Leadership I stepped up to the plate with assertiveness but a friendly mindset. I was able to get to know all my team members and leaders, building bonds with each one SCK 6 became an extension of my family, many called Auntie. Receiving my TDR certification I learned the importance of 5S and how this is important to the safety and flow of Amazon's community.
Upon receiving certification for TDR I began my PATH in Safety helping as an aid to the safety team being 1 of SCK 6 first safety council members I learned more about the safety standards I received a great deal of training from Maria who taught me how to fix the malfunctions with products on the floor and AR floor.
As a problem solver learned how to keep Amazon's values doing so I was able to help keep those standards daily.
Furthermore while in my shirt time at SCK 6 I received training as a picker and counter. Allowing my advancing to really build a desire to climb into being a learning ambassador. These opportunities allow me to share the wisdom of Amazon culture to future amazonians. Call Center Customer Service Representative
Livermore Ford Lincoln - Pleasanton, CA
March 2020 to Present
Take inbound calls from buyers who need to have their recent purchases serviced. Also follow up with previous buyers to make sure their vehicle is receiving all maintenance as well as any decals that may be associated with the model vehicle. All information is noted in the systems which also must be security cleared with vital information to identify the account holder.
From there the information discussed is stored in the notes based on the account. Taught bible classes
Awakned Global Media - Stockton, CA
Present
Study lessons for all ages family trivia night and story time for children and mothers Call Center Agent
Conduent - San Francisco, CA
October 2019 to February 2020
Tool inbound calls while fluctuating several systems to locate account and also add any notes relating to the callers purpose of calling in.
We would assist in all matters whether opening a new fastrack account or to editing account as well as payments for tickets this would consist of me to gain security clearance reciting verbatim and also providing the feeling of the desire to help caller. If any action is above my clearance I extradite to managers who will assist further based on my notes and need of fulfilment.
Driver/Warhouse worker
Factory Motor parts Plc staffing - Stockton, CA
January 2017 to June 2017
Delivered automotive part to dealers and shops
Lead Sales Representative
Avitek recruit - Stockton, CA
June 2016 to June 2017
I worked in sales contacting companies whom are seeking to hire mass amount of people for various positions. I would contact various companies and its staff from small to large companies that may hire anywhere from a general labor or all the way to executive. I would set 10 meetings weekly that are compaines that are top ranking in their division such as Age oracle arena to castle systems and as small as A G spanos construction. My ability to connect with people has allowed me to enter doors to help gain my company an advantage.
I also had worked in two other divisions in company I assisted as a cursor and recruited for electricians when we where pressed with deadlines. I am a team player and looking to use my skills to build myself up in a company with room for growth
Sales agent/closer/Renew
Vista World Inc - Metairie, LA
January 2011 to April 2016
or taking from. I also took manual orders for damages or duplication on orders also updated credit card information and ran payments.
Accomplishments
I helped clients correct orders provided quality customer service. While giving my client satisfaction I made the company thousands during a time period of 2weeks. Skills Used
Sales, marketing, customer service support inbound out bound calling, in putting information such as mailing, orders of subscription,updating credit cards or payments methods. Account Executive
Englobe bancard - Stockton, CA
April 2015 to February 2016
I was responsible for making sure each clients information was correct at times this would be a challenge because of language barriers but I am very optimistic and determined. So i use critical thinking and always. Find a way to to complete my task with punctuality and quality. Skills Used
I demonstrated strong leadership skills a lot of times i trained new members on the job as well as showed i could be trusted to do my job ask all the right questions and work diligently unsupervised. Education
AA in Early childhood education
Humphreys College-Stockton and Modesto Campuses - Stockton, CA August 2010 to January 2011
High school in English
Skills
• Word (9 years)
• Customer Service (10+ years)
• Telecommunications (10+ years)
• Sales (10+ years)
• Business Development (5 years)
• Marketing (10+ years)
• English
• Oracle
• Teaching (2 years)
• Computer Networking
• Curriculum Development
• CRM Software
• Salesforce
• Google Suite
• Troubleshooting
• Event Planning
• Research
• Account Management
• Business Analysis
• Negotiation
• Technical Support
• Management
• Presentation Skills
• Process Improvement
• User Interface (UI)
• Writing Skills
• JavaScript
• Microsoft SQL Server
• Project Management
• Sales Experience
• Outside Sales
• Java
• Time Management
• B2B Sales
• Telemarketing
• Home care
• Business Requirements
• Microsoft Office
• Microsoft Excel
• Computer literacy
• Warehouse experience
• Microsoft Word
• Clerical experience
• Materials handling
• RF scanner
Certifications and Licenses
driver's license
January 2020 to January 2025
CDL
Osha Certification
Work place Safety and reporting certificate
Sexual Harassment in the work environment
Code of Conduct Certification
Driver's License
January 2020 to January 2026
Assessments
Outside sales — Proficient
July 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Sales skills — Proficient
July 2020
Influencing and negotiating with customers
Full results: Proficient
Inside sales — Proficient
October 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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