Customer Service Software Engineer

WORK EXPERIENCE AND EDUCATION

BACHELOR OF SCIENCE IN INFORMATION MANAGEMENT / EASTERN VISAYAS CENTRAL COLLEGES

2009.06 - 2015.04 Major in Information Systems - 4 Year Course Graduate IT HELPDESK / Atos & Optum – Eastwood and Alabang 2020-2022 1. The role in IT which helps to fix computer bugs and technical issues. 2. Working in this department involves high discipline and focus to root causes. 3. As an IT Software Engineer, the commitment in helping inbound callers must be consistent on resolution and customer service. BPO CSR / Telus Intenational Philippines – Mckinley West Exchange 2019-2020 1. This role involves high customer service oriented skill and empathy. 2. Working in this industry is a strong factor for personal development.

Constructive Teamwork - Communicate in a clear, precise and structured way..

Effective Communication - Co-operates well with others, shares knowledge.

Positive Vibe - By being positive and lively, I interact to fuel healthy relationships.

Time Management Skill - I know how to prioritize get the most tasks done on time.

Professional Development - I learn to improve by taking more feedbacks. NAME: Kenneth Louris Mendoza Ombrog

DOB: 06/26/1990

PLACEOF BIRTH: Pulang Lupa Las Piñas City

AGE: 33

NATIONALITY: Filipino

GENDER: Male

PASSPORT: P0570822C

Pag-IBIG: 121*********

PHILHEALTH: 010*********

SSS: 063*******

TIN: 462*********

UMID: 0111-4459856-1

DRIVERS LICENSE: H06-12-001047

093*-***-****

097*-***-****

B63 L17 Berkley Place BFRV

Aventine Hills Brgy. Talon Dos Las

Piñas City 1747

********@*****.***

********@*****.***

Able to code web pages from the ground up using HTML, CSS, Bootstrap, Python, Java and Javascript. Along with a working proficiency of the Git version control, WordPress content management, Linux command line.

SELF-EVALUATION

SKILLS & SPECIALTY

Customer Service

Music Creation

Computer literate

Computer programming

UI/UX Design

Photo Editing

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