Human Resources Customer Service

LENIE UY

Purok * Brgy. Reserva Baler, Aurora Philippines 006*********** ***********@*****.***

Professional Summary

Experienced in a diverse range of roles spanning from guest relations to human resources, I am a versatile professional adept at adapting to various responsibilities with efficiency and dedication. With a strong foundation in customer service and interpersonal skills, coupled with practical experience in cooking, childcare, and household chores, I bring a comprehensive skill set to any position. My tenure in online selling further hones my ability to navigate evolving market landscapes. Seeking to leverage my expertise and passion for service, I am eager to contribute positively to new endeavors while continuing to grow personally and professionally. Skills

Cooking

Childcare

Adult care

Household cleaning

Online selling

Customer service

Communication skills

Time management

Multitasking

Adaptability

Teamwork

Problem-solving

Attention to detail

Organization

Hospitality

Receptionist duties

Guest relations

Onboarding procedures

Record-keeping

Interpersonal skills

Work History

Online Seller 11/2018 - Current

FARMER

Manage online sales platform for Farmer products.

Create and update product listings with accurate descriptions and images. Respond promptly to customer inquiries and provide excellent service. Process orders efficiently and ensure timely shipment. Monitor sales performance and adjust strategies to optimize results. OFW (Domestic Helper) 12/2022 - 12/2022

Chen Yan – Hongkong

Perform household cleaning tasks such as sweeping, mopping, and dusting. Assist with meal preparation, including chopping vegetables and cooking simple dishes. Care for children, including supervising playtime and helping with homework. Maintain laundry and ironing duties for the household. Undertake general errands such as grocery shopping and paying bills. Human Resources Associate 03/2015 - 04/2018

Costa Pacifica Baler – Baler Aurora, Philippines

Assist in recruitment processes by posting job ads and scheduling interviews. Maintain employee records and update HR databases. Facilitate onboarding procedures for new hires, including orientation sessions. Support HR manager in handling employee relations issues and inquiries. Assist with administrative tasks such as preparing HR documents and reports. Guest Relations Associate 08/2013 - 03/2015

Bahia De Baler – Baler Aurora, Philippines

Welcome guests warmly and assist with check-in and check-out procedures. Provide information about hotel facilities, services, and local attractions. Handle guest inquiries, requests, and complaints in a professional and timely manner. Coordinate with other hotel departments to ensure guest needs are met. Maintain cleanliness and organization at the reception area. Guest Relations Associate 08/2011 - 08/2013

Bahia De Baler – Baler Aurora, Philippines

Greet guests upon arrival and assist with check-in and check-out processes. Provide information about hotel amenities, local attractions, and dining options. Address guest inquiries, requests, and concerns promptly and courteously. Coordinate with other hotel departments to ensure smooth guest experiences. Maintain a welcoming and organized reception area. Education

NCII Caregiver 04/2011

MMS DTCC - Baguio City, Philippines

BSHRM 10/2010

University of Baguio - Baguio City, Philippines

ACHIEVEMENTS

April 6, 2024- April 5, 2029 NCII Certificate (Caregiving) - TESDA October 20, 2022-October 19, 2027 NCII Certificate (Domestic Work) - TESDA May 5, 2011- May 5, 2016 NCII Certificate (Caregiving) - TESDA TRAINING

March 14-25, 2011 On Job Training - City Social Welfare & Development Office - Baguio City, Philippines February 28 to March 11, 2011 Job Training - Benguet General Hospital - La Trinidad Benguet, Philippines October 26-28, 2011 Nursezone Training and Skills Center - Hands-on Clinical Skills Enhancement Program - Baguio City, Philippines

May 18 to July 19, 2010 On Job Training - The Manor Camp John Hay - Baguio City, Philippines April 1 to May 9, 2010 On Job Training - Forest House Bistro Café - Baguio City, Philippines May 1-20, 2009 On Job Training - Venus Park View Hotel - Baguio City, Philippines SEMINARS AND WORKSHOP

April 20, 2017 Pag-Ibig Fund Employer's Forum

Cabanatuan Nueva Ecija, Philippines

October 28, 2010 Nursezone Training and Skills Center Fire and Water Safety

Baguio City, Philippines

March 6, 2010 Achieving a Five Star Experience in the Hospitality and Tourism Industry Baguio City, Philippines

February 4, 2009 Mobile Merchandising School Customer Orientation Baguio City, Philippines

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