Help Desk It Support

STERLING WILLIAMS

Phone: 773-***-**** Email: ad5nsf@r.postjobfree.com

PROFESSIONAL HIGHLIGHTS

IT Technical Assistance Desktop/Help Desk Support CSS, C++, Mac OS, Java & Rapid Miner

Product & Database Support System Analysis & Design

EDUCATION

Bachelor of Arts Computer Science & Information Systems.

Johnson C Smith University - Charlotte, North Carolina

CompTIA IT Certifications

MyComputerCareer- Charlotte, North Carolina – In Process

PROFESSIONAL EXPERIENCE

IT Support Analyst 9/14/23-Present

Whistle Express Car Wash Charlotte, North Carolina

POS Support

Add and Remove Promotions from POS

iPad Setup and Management. Load iPads into IBM MaaS360

Inventory, Manage all Equipment, Desktop equipment, iPad equipment.

Support Sites, Support POS and Desktop issue. Password reset, damage or broken equipment. Prices and Promotion on POS.

Technical Support 9/1/22-9/12/23

CRG- Lowes Mooresville, North Carolina

Imaging desktop and laptop for new employees.

Responsible for inventory and shipping new equipment.

Closing hardware and software tickets under Service Management.

IT Support for employees on campus and remote.

Support software: Emails, password, Lowes Application, and image laptops

Support Hardware: Broken Monitor, Keyboards and Mice. Damaged ports

IT Application Specialist 3/7/22-5/17/2022

PowerHome Solar Mooresville, North Carolina

IT Support for employees with-in the company in charge of hardware and software issues

Responsible for inventory and shipping new equipment.

Password changes and giving access to software required for the employees

Network and connection support for all employees

Responding to Tickets in Saleforce Database

Technical Analyst 7/6/21- 2/25/22

Racing Electronics- NASCAR Concord, North Carolina

On Site IT Support for hardware Printers, network connection and software: Salesforce, Teams, emails

Control inventory of all hardware devices

POS support for the retail department: Update software, update prices and items in JAVA Database

Technical Analyst 11/18/19– 5/10/21

Compass Digital Labs Charlotte, North Carolina

Exceed department goals and expectations, in terms of volume of calls, and closing of tickets

Support POS/ Kiosk Systems in adding Items Price Increases Configure updates Granted Access to units

Complete Large scale Increases for Major Companies: Johnson&Johnson, Amazon, Version

Support POS Hardware configuration uch as Scale Scanner and Printers

Sales Agent 6/15/15 – 11/18/19

Coca-Cola Bottling Company Consolidated Charlotte, North Carolina

Exceed department goals and expectations, in terms of volume of calls, time of calls and increase of sales

Take daily in-bound sales calls and upsell orders for restaurants, convenience stores and golf courses

Create customer beverage supply orders for existing customers for their everyday sale of the product

Inform customers of new and trendy beverage products, and/or any products that can help with sales goals

Technical Support (Temporary Position) 7/14 – 8/14

ServMan Charlotte, North Carolina

Provided technical Support for ServMan enterprise software for various service industry customers

Supported PC-based program and mobile applications, including POS system updates/upgrades

Took customer calls, answered questions, troubleshot technical software issues and provided solutions

Help Desk Technician (Temporary Position) 2/14 – 4/14

Novant Health Charlotte, North Carolina

Provided help desk customer service to employees for software, work orders and analyzed ticket requests

Ensured troubleshooting for service requests and assigned complex issues to specific technical teams

Supported the new “Epic Application Go Live” hospital application initiatives, improving hospital operations

Intern Summer 2011

Department of Homeland Security Charlotte, North Carolina

Supported a data mining project for additional security needed to prevent the hacking of personal information

Implemented a new program for text mining information to search for key phrases, ensuring customer safety

Student Help Desk Technician 9/11 – 5/12

Johnson C Smith University Charlotte, North Carolina

Provided computer networking/desktop support for students/faculty with school-specific applications

Troubleshot technical issues for university printers, emails and various computer configurations

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