Data Entry Customer Service

Lauren Miller

Experience

National Grid - ****-

Role- customer service rep- dispatch techs for service orders and gas emergencies and help customers to start/end service.

PA health and wellness- 2022

Healthcare liaison to Medicaid/medicare clients. Bridge to their patient coordinators.

Teladoc Health- Remote, 2020-2021

Role- Customer Service Agent/Virtual receptionist

-Daily duties included: Data entry, Updating patients profiles and medical history, HIPPA verification, Insurance verification, Scheduling patients appointments, Offer information about services and products.

UncommonGoods- Nyc, NY, 2019-2020

Role- Customer Serivice Writer

-Daily duties included: processing returns, one contact problem solver for customers concerns, Respond by chat, email, or phone, process online orders.

[Amazon] Prime Now LLC- Nyc, NY, 2018-2019

Role- Project Avocado and FC Associate

-Daily duties included: warehouse fullfillment, personal shopper, and liason to customers that ordered online, problem solver.

Hip Hop 4 Health Plus - Nyc, Ny, 2016-2020

Role- Assistant to founder and CEO Brice Vick

-Daily duties included- clerical duties, filing, making copies, answering phones, notation of meetings, sending emails, coordinating travel, entering data of business accounts.

Skills

Call Center Experience

Excellent Communication Skills

Quality Assurance

IT, Computer literacy

Data Entry

Healthcare practices (HIPPA etc)

Familiar with: Microsoft Operating systems, Microsoft suite, Zendesk, Apple IOS

Education

Coursera/Johns Hopkins University

Certification Covid-19 Contact Tracing 2021

Hofstra University

B.A. Liberal Arts 2014-2017

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