Customer Service Warehouse Associate
Resume:
Shannon Terry
Receptionist position
Aromas, CA *5004
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Warehouse Associate
Threshold Enterprises - Santa Cruz, CA
February 2023 to April 2024
My duties at Threshold were in the shipping and receiving department. I would Pull and ship orders to companies and individuals as ordered using a handheld scanner as well as the computer to process orders and shipping labels. We would generally ship through UPS and FedEx Customer Service Manager
SWISS POST SOLUTIONS - MILIPTAS
March 2021 to February 2023
I work in the shipping and receiving department and did inventory in the warehouse as well. I ship packages to customers domestic and internationally. We would generally ship through FedEx and occasionally with the usps as well as UPS. International carriers when they were needed. I help with emailing as well as texting with customers regarding packages. I help to resolve problems with locating packages or any issues the client might have with the packages. Help to schedule pick-ups and delivery's of packages to Cisco buildings.
Receptionist
LIVE OAK VETERINARY HOSPITAL - Morgan Hill, CA
October 2018 to March 2020
Schedule appointments, answer phones, check in and out clients, prescriptions, give vaccines, emails, and much more
Receptionist
The Whole Pet Vet Hospital & Wellness Center - Los Gatos, CA April 2018 to October 2018
Front end receptionist use of avimark and paperless system, multi line phone systems dealing with clients and pet from check in to check out and all other aspects to a receptionist position. Receptionist
Camden pet hospital - San Jose, CA
October 2017 to April 2018
Client services, make appointments, answer phones, check in/out clients, room clients, fill medications, pull/file charts input charges greet clients many other reception/ front end duties Receptionist
Prunedale Veterinary hospital - Prunedale, CA
September 2017 to October 2017
All receptionist duties from opening to closing, schedule appointments, charting, and computer work only was a temporary position
Receptionist
VCA all pets - Salinas, CA
September 2014 to February 2017
All front office duties as well as some back office like helping the doctor with vaccines and restraining pet as well as many other things
Education
High school diploma in Veterinary assistant
Central Coast College - Salinas, CA
Skills
• Cornerstone,Avimark, idexx, many others, multi phone lines, dealing with clients and making appointments (5 years)
• Front Desk (7 years)
• Front Office (7 years)
• Reception (10+ years)
• Cornerstone (5 years)
• Cornerstone (5 years)
• Billing
• Microsoft Office (10+ years)
• Organizational Skills (10+ years)
• Outlook (10+ years)
• Filing (10+ years)
• Data Entry
• Receptionist (10+ years)
• Scheduling (10+ years)
• Customer Service Skills (10+ years)
• Clerical (10+ years)
• Microsoft Word (10+ years)
• Inventory (10+ years)
• Veterinary Experience (7 years)
• Customer Service (10+ years)
• Phone Etiquette (10+ years)
• Medical Records (9 years)
• Medical Scheduling (9 years)
• Medical Office Experience (9 years)
• Medical Terminology (9 years)
• Medical Receptionist (7 years)
• Medical Billing
• Computer Skills (10+ years)
• Patient Care (10+ years)
• EMR Systems
• Experience Administering Injections
• Warehouse experience
• Basic math
• Shipping & receiving
• Picking & packing
• English
• Computer skills
• Communication skills
• Customer service
• Clerical experience
• Front desk
• Load & unload
• Math
• Computer literacy
• Appointment scheduling
• Multi-line phone systems
• Organizational skills
• Microsoft Office
• Microsoft Excel
• Medical terminology
• Medical records
• Hospital experience
• Microsoft Outlook
• Microsoft Word
• Typing
• Office experience
• Microsoft Access
Certifications and Licenses
Driver's License
CDL
January 2021 to August 2025
Assessments
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have worked as receptionist, rooming as well as helped in the back with vaccines restraining, I have great receptionist skills and am very good at multi tasking as well as answering several phone lines, I can deal with all kinds of clients from the easy ones to the most difficult and have never had a complaint
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