Customer Service

Summary

Highly effective customer service associate with 1.5 years of experience selling a broad array of products to a wide variety of customers

Hardworking cashier with 1 year of experience performing fast and accurate cashier duties Highly effective sales associate with 1 year of experience selling a broad array of products to a wide variety of customers Experience

VW of Marietta Marietta, GA

BDC Representative 04/2024 - Present

Manage a high volume of customer inquiries by phone, email, text and chat. Respond to Internet Lead Service Requests.Ensure quality customer service through professionalism and timely responses. Serve as liaison between customers and the service department. Assist in generating daily reports and logs as requested by management Assist in generating daily reports and logs as requested by management.t and accurate.. Maintain a current knowledge of coupons, direct mail pieces and all service advertising sent out by the manufacturer. Follow up with "No Show" Customers.

Confirm daily appointments.

Follow up with all service customers to ensure they are happy with their service experience. Meet daily guidelines given in regards to set appointments, shows, and outbound calls. Contact customer based on current marketing incentives and recommended services for vehicles. All other duties as assigned.

Porsche Cars North America Atlanta, GA

Customer Service Associate 04/2023 - 03/2024

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Jim Ellis Auto Group Marietta, GA

Delivery Driver 08/2022 - 04/2023

Drive safely and deliver products within deadlines. Drive safely and deliver products within deadlines. Develop rapport with customers and clients

Prepare daily delivery reports

Manually transport packages from the vehicle to customers Obtain signatures from delivery recipients

Prestige Valet Service Acworth, GA

Valet Attendant 07/2022 - 08/2022

Cleaning and servicing vehicles at private parties, dealershpis, events for executive brands Everdry Waterproofing Acworth, GA

Canvasser/Field Manager 07/2022 - 08/2022

Included going to different neighborhoods and talking to clients about wether or not they were experiencing any sort of issues with their homes, booked appointments and followed tnrough with sales pitches Big Lots Acworth, Georgia

Cashier/Sales Associate 09/2021 - 06/2022

Offered strong customer service skills, keeping customers satisfied and increasing sales Provided customer service and was involved in training new team members each month Landon O'Neal

770-***-**** ad5nrf@r.postjobfree.com 813 Tramore court, Acworth, Georgia Kroger Acworth, Georgia

Curtesy clerk 04/2020 - 08/2021

Basic duties from bagging groceries to getting carts ranging up to cleaning the store and recovery Skills

Communication skills, Microsoft excel, Microsoft word, English, People skills, Customer service, Driving, Delivery driver experience, Commercial driving, Computer literacy, Communication skills, Customer service, Data entry, Typing, Retail sales, Microsoft office, Computer skills, Guest services

Education

Penn Foster Scottsdale, AZ

IT 08/2024

Scurm Alliance Atlanta, GA

Scrum Master 04/2024

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