Customer Service High School
Resume:
Jill Gould
ad5nr6@r.postjobfree.com
Conshohocken, PA 19428
Authorized to work in the US for any employer
Education
●High School Diploma
Plymouth-Whitemarsh Senior High School - Plymouth Meeting, PA
June 1999 to June 1999
●Associate of Applied Science in Medical Coding And Billing
Penn Foster Career School - Scranton, PA
Skills
●Point of sale operation
●Conflict Management
●Administrative Experience
●Multi-tasking strength
●Teaching
●Computer literacy
●Relationship building
●Clerical Experience
●Organizational skills
●Medical Scheduling
●Medical Records
●Microsoft Word
●Excellent people skills
●Document Management
●Communication skills
●Cash Handling
●Insurance Verification
●Stocking and replenishing
Summary
●Dependable customer service professional with experience in dynamic, high-performance environments.
●Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
●Reliable, retail sales associate with outstanding customer service skills and relationship-building strengths.
●Dedicated to welcoming customers and providing comprehensive service, with years of experience addressing customer requests and any possible concerns.
●Expert at providing relevant information and options to successfully resolve issues.
●Upbeat and energetic with the ability of handling difficult situations through resourcefulness and adaptability.
●Motivated professional well-versed in building productive relationships, resolving complex issues also, winning customer loyalty, maintaining customer satisfaction and contributing to company success.
●Proficient in Microsoft Office and Sims Chart for the Medical Office.
● Currently studying Medical Billing and Coding via online courses through Penn Foster and also studying for the AAPC CPC Exam.
A Little Bit About Me...
As a stay at home mom of 4 children for the past 8 years,
I have mastered the insane capability to multitask in any fast paced, high energy, excessively loud environment while also possessing the ability to quickly adapt to any last second changes that may occur without warning.
I also have over 30+yrs experience dealing with extremely difficult individuals ranging from disgruntle toddlers to the elderly and have become very good at just about any conflict resolution.
Work experience
Medical Receptionist
Ambler Podiatry Associates - Ambler, PA
November 2022 to Present
●Greeting patients
●Checking patients in and out
●Scheduling patient appointments
●Scheduling rep lunches
●Verifying patient insurance eligibility
●Proficient in Practice Manager and Clinical
●Availity
●Pear
●Novatisphere
Dress Specialist/Consultant
David's Bridal - Plymouth Meeting, PA
March 2010 to May 2012
●Boosted customer experiences by delivering pleasant, friendly customer service, along with accurate information and specific details about store merchandise.
●Collected, arranged and input information into database system for each client's special event wishlist available in store nationwide and online.
●Helped customers complete purchases, locate items and apply for store credit card.
●Greeted customers and helped with product questions, selections and purchases.
●Checked pricing, scanned items, and printed receipts to ring up customers.
●Maintained clean sales floor and straightened and faced merchandise.
●Organized store merchandise racks and displays to promote and maintain visually appealing environments (per management/corporate request).
●Stocked merchandise, clearly labeling items, and arranging according to color and size.
●Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
●Offered each customer, the absolute best possible personal service to make their experience as magical and special as possible, along with boost sales and customer satisfaction, while building a professional relationship with each client.
●Answered questions about store policies and addressed customer concerns.
●Informed customers of current store promotions to encourage additional sales purchases.
●Folded and arranged merchandise in attractive displays to drive sales.
●Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
●Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
●Used consultative sales approach to understand customer needs and recommend relevant offerings.
●Answered customer telephone calls promptly to avoid on-hold wait times, provided
I did not have clients I was currently working with.
●Offered advice and assistance to customers, paying attention to special needs or wants.
●Responded to customer requests for products, services and company information.
●Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
●Recommended products to customers, thoroughly explaining details.
●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
Toys R Us/Babies R Us - King of Prussia, PA
October 2010 to December 2010
●Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
●Provided positive first impressions to welcome customers.
●Answered customer questions regarding sizing, accessories and proper care for merchandise.
●Engaged with customers to effectively build rapport and lasting relationships.
●Solved customer challenges by offering relevant products and services.
●Increased sales by offering advice on purchases and promoting additional products.
●Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
●Greeted customers and helped with product questions, selections and purchases.
●Helped customers complete purchases, locate items and join reward programs.
●Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
●Maintained clean sales floor and straightened and faced merchandise.
●Stocked merchandise, clearly labeling items, and arranging according to size or color.
●Organized store merchandise racks and displays to promote and maintain visually appealing environments.
●Offered each customer, personal service to boost sales and customer satisfaction.
●Answered questions about store policies and addressed customer concerns.
●Informed customers of current store promotions to encourage additional sales purchases.
●Folded and arranged merchandise in attractive displays to drive sales.
●Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
●Helped customers locate products and checked store system for merchandise at other sites
●Engaged with customers to build rapport and loyalty
●Maintained calm demeanor and professionally managed issues in busy, high-stress situations
●Solved customer challenges by offering relevant products and services
Sales
JGO Advertising - King of Prussia, PA
August 2009 to December 2009
●Worked to build relationships with customers and built potential for additional sales.
●Offered each customer top-notch, personal service to boost sales and customer satisfaction.
●Engaged customers in social conversations to create pleasant and easy buying experience.
●Listened to clients and introduced solutions to satisfy business and personal needs.
●Informed customers of current promotions to encourage additional sales purchases.
●Balanced and organized cash by handling cash, counting change and credit card transactions.
●Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
●Improved customer service and telecommunication skills to build lasting relationships.
●Used consultative sales approach to understand customer needs and recommend relevant offerings.
●Managed customer from initial contact to closing with attention to detail to build loyalty.
●Provided product benefits and advantages and discussed pricing with interested parties.
●Approached potential customers to initiate conversations to determine buying preferences.
Machinist
Markel Corporation - Plymouth Meeting, PA
August 2007 to August 2009
●Took measurements and marked material for cutting or shaping.
●Checked output for consistency with specifications and discarded defective items.
●Fabricated and shaped parts for high performance cars out of plastics and metal composites.
●Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
●Closely monitored equipment to detect and report malfunctions and prevent accidents.
●Manually set up machinery.
●Operated and maintained up to 4 or 5 different machines to fabricate plastic products at different times.
Legal Office Clerk
Montgomery County Courthouse - Norristown, PA
July 2005 to April 2006
●Interacted with general public, legal professionals, and other county employees by phone, email or in-person to provide information.
●Provided clerical support to county employees by copying, faxing and filing documents.
●Greeted incoming visitors and personnel professionally and provided friendly, knowledgeable assistance and service.
●Responded to inquiries from callers seeking information.
●Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
●Maintained organized files to support team needs and maximize performance.
●Carried out administrative tasks by communicating with other courthouse personnel, lawyers, defendants, and the general public, distributing mail, time stamping all incoming legal documents. sealing legal documents.
●Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
●Kept reception area clean and neat to give visitors positive first impression.
●Delivered clerical support by handling range of routine and special requirements.
●Checked documentation for accuracy and validity on updated systems.
●Handled incoming business and client requests for information.
●Opened and properly distributed incoming mail to promote quicker response to legal inquiries.
●Managed multiple projects simultaneously using organizational and analytical skills.
●Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
●Received and routed business correspondence to correct departments and staff members.
Teacher
Children's Beginning Knowledge Learning Corp. - Conshohocken, PA
April 2002 to July 2005
●Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
●Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
●Kept students on-task with proactive behavior modification and positive reinforcement strategies.
●Incorporated multiple types of teaching strategies into classroom.
●Planned and implemented integrated lessons to meet national standards.
●Promoted physical, mental and social development using classroom games and activities.
●Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
●Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
●Supervised learning groups of students in classroom stations.
●Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
●Completed daily reports, meal count sheets and attendance logs.
●Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
●Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
●Fostered team collaboration between students through group projects.
●Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
●Educated students in foundational concepts such as shapes, numbers and letters.
●Gave one-on-one attention to children while maintaining overall focus on entire group.
●Sanitized toys and play equipment each day to maintain safety and cleanliness.
●Applied play-based strategies to provide diverse approaches to learning.
●Monitored students' academic, social and emotional progress and recorded in individual files.
●Assisted and supervised 4-10 children through entire school day per state mandated ratios
●4 Infants (6weeks-12months) :1 teacher
●5 Toddler (12months-18months) :1 teacher
●6 2ysr olds :1 teacher
●10 3yrs old & up :1 teacher
●Addressed behavioral and learning issues with parents and daycare management.
●Promoted sensory development by providing access to different textures.
●Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
●Allowed for ample outdoor discovery time in schedule each day.
●Supervised students and enforced discipline during all Head Start activities.
(when I had older kids)
●Organized activities to teach preschool children foundational learning skills such as letters and numbers.
●Helped new preschool children get used to classes by giving one-on-one support.
●Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
●Enhanced 2-year-old and older students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
Assistant Teacher
Montgomery Early Learning Center - Plymouth Meeting, PA
August 1999 to December 1999
●Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
●Provided one-on-one and group-based learning support to maintain student progress and development.
●Kept students on-task with proactive behavior modification and positive reinforcement strategies.
●Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
●Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
●Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
●Maintained effective schedule balance between rest periods, active play and instruction.
●Kept notes of behavior issues, food served and medications administered to children.
●Incorporated music and play into developmentally appropriate activities.
●Enforced rules and managed behavior through developmentally appropriate discipline.
●Applied positive behavior management techniques to enhance social interactions and emotional development.
●Monitored entrances and exits to maintain safety and organized environments..
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