Customer Service Data Entry
Resume:
MARGERIE MAYO
OBJECTIVE
"Confident and energetic
customer service
representative passionate
about serving customers.
Thrives in a challenging and
fast-paced environment. Able
to interact freely with
customers and resolve issues
quickly. Now looking for a
rewarding position where I
can serve customers and
increase customer retention"
SKILLS
Communication
Problem-solving
Critical thinking
Time management
Data entry
Leadership
Mult-tasking
ADDRESS
SAINT LOUIS, MO
PHONE
ad5nqs@r.postjobfree.com
EXPERIENCE
NOV 2022-CURRENT
Fraud Specialist-CitiBank marketing LLC (WFH)
• Investigating suspected fraud: Reviewing customer accounts for suspicious activity, monitoring payment systems, and evaluating the circumstances of suspected or confirmed fraud.
• Tracking illegal transactions: Monitoring customers' financial accounts for unauthorized transactions and reporting suspicious account movements
• Providing guidance: Advising on preventive measures and identifying and reporting on emerging fraud trends
• Handling inbound calls: Answering calls from customers reporting lost or stolen debit cards, potential fraudulent activity, and identity theft cases NOV 2021-NOV 2022
CarShield- Pre-customer service rep (WFH)
• Route calls to the correct department
• Assist contract holders with understanding their contracts
• Update contract holders personal information
• Send contract holders copies of their contracts via phone or email FEB 2019-MAR 2020
Commerce Bank- Credit Card Specialist
• Assist cardholders with making payments to their credit cards
• Educating cardholders about there credit cards such as APR’S statement dates and due dates
• Assisting cardholders with applying for credit line increase as well as available promo’s
• Assisted cardholders with updating personal information as well as automatic/IVR walkthrough
MAY 2017-MAR 2020
Connexion Loyalty/JP Morgan Chase Bank- Travel Agent
• Resolving calls, connecting customers with management, and reporting support metrics
• Researching issues and documenting updates using call tracking applications
• Communicating with customers, management, and the team, and explaining technical information in an easy-to-understand way MAY 2016-APR 2017
Walmart- Department Manager
• Responsible for counting inventory
• Ordering merchandise
• Insuring that shelves are always stocked and never understocked
• Responsible for doing section work
• Delegating task and assignments to authorized associates
• Scanning shelf availability on daily basis
Additional employment/experience available upon request Key Responsibilities: Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
EDUCATION
Imagine College Prep High School -High School Diploma May 2009 Missouri College- Feb 2010-Apr 2011
Columbia College- May 2011-June 2012
ACCOMPLISHMENTS
Customer Assistance-Computed Data Reports-Customer Service- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed- Provided required weekly, monthly and quarterly reports listing sales figures and client track records- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts- Sales- Consistently generated additional revenue through skilled sales techniques- Customer Interface- Greeted customers upon entrance and handled all cash and credit transactions-Assisted customers over the phone regarding store operations, product, promotions and orders- Cashiered with two registers at once in tandem to maximize customer flow LEADERSHIP
As a customer service specialist I insure awesome customer satisfaction by, actively listening and capturing customers complaints, by attempting to make the call a one call resolution, problem solving, by maintaining a energetic work attitude, and being an adaptive team player
REFERENCES
Available upon request.
Contact this candidate