Executive Administrative Data Entry

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RANA AREF

Cairo, Cairo, Egypt ****.******@*****.*** 010******** https://www.linkedin.com/in/rana-aref-165b67b8/ EXPERIENCE

Executive administrative

Empower NRE Company from July 2023-present July 2023 - Present

• o Manage the CEO's calendar, including scheduling appointments, meetings, and travel arrangements.

• o Take detailed minutes and ensure follow-up on action items.

• o Manage all incoming and outgoing calls, emails, and correspondence for the CEO.

• o Assist with the management of special projects as assigned by the CEO.

• o Conduct research and gather information related to assigned projects.

• o Organize meetings and prepare presentations for project stakeholders. Executive Secretary

AUTOMAK COMPANEY November 2020 - June 2023

• Maintain the executive's calendar, scheduling appointments, meetings, and travel arrangements.

• Manage calendar conflicts and prioritize commitments effectively.

• Communicate schedule changes to relevant parties promptly and professionally.

• Developed and implemented an efficient document tracking system that eliminated manual data entry and improved accuracy

• Volunteered to help with special projects of varying degrees of complexity

• Supporting accounting team

Executive Secretary

yasser rashed design(YRD) January 2019 - September 2020

• Attending to company clients and visitors. Handling inquiries and screening telephone calls.

• Scheduled meetings and appointments for the executive.

• Worked with the executive team to develop a catering budget and manage it to ensure that the catering program was financially viable

• Presented project updates to executive team to ensure alignment and keep stakeholders informed

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. Assistant HR

Gubco investment company November 2017 - April 2018

• Properly handle complaints and grievance procedure

• Coordinate communication with candidates and schedule interview Conduct initial orientation to newly hired employees

• Preparing data or information for payroll processing in a timely manner

• Developed and maintained HR databases and records, ensuring data accuracy and privacy standards were met Executive Secretary

Bita pharm medical company November 2016 - March 2017

• Attending to company clients and visitors. Handling inquiries and screening telephone calls.

• Scheduled meetings and appointments for the manager

• Worked with the medical team to develop a catering budget and manage it to ensure that the catering program was financially viable

• Presented project updates to executive team to ensure alignment and keep stakeholders informed Handling enquiries and screening telephone calls. Supporting midical rep teamStreamlined administrative support for a medical rep team by handling over 50+ daily enquiries and screening telephone calls, which increased the team's efficiency by 30% and allowed for more focused client engagement.

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CALL CENTER REPRESENTATIVE

Vodafone Egypt June 2006 - June 2010

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutio

• Created a customer feedback survey that identified customer pain points and improved customer service

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. EDUCATION

Bachelor of Commerce in Accounting

Minor in Accounting • CAIRO University • CAIRO • 2005 • 3 COURSEWORK

A+

IBM • 2006 • HARDWARE and Software course

English skills and computer skills

FGF • 2006 • English skills and computer skills

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