Administrative Assistant Customer Service

JOGENEA SEBASTIAN

**** *. ******** ■ Chicago IL *0630 ■ Phone: 312-***-****

PROFESSIONAL SUMMARY

Responsible and efficient professional with proven sales and customer service skills and a track record of success in providing administrative support to dynamic organizations; poised to leverage professional experience and practical medical education toward a career in healthcare.

Outstanding communicator of pertinent information with customers, peers and senior management to help ensure smooth business operations. Types 65 words per minute.

Produces consistently superior results individually or in team settings to support company policies.

EDUCATION & PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy - Tampa, FL

Medical Administrative Assistant Diploma, 7/2012

Associates Degree of Science, 5/2013

Bachelor’s degree in business management, Current

WORK HISTORY

Elite Gaming LLC

Executive Assistance 03/2023– 08/2023

Maintained all office records

AR/AP

Handled applications for liquor licenses

Worked closely with clients to ensure all documents are properly filled out

Worked with IGB board to process handler applications

All other office duties are required

Beacon Hill (temp service)

Reviewer and Processor 12/2021 – 01/2023

Reviewed documents for rental and utility assistance for Nan McKay for federal assistance.

Processed applications after they have been reviewed and approved and processed payments in Amazon Workplace for payment.

NB Corporation of America 10/2014 – Present

INSIDE SALES SUPERVISOR

Assist all our East, West and overseas offices with accounts.

Work closely with outside sales representatives with all accounts.

Run D&B’s for account set ups.

Retrieve all information required for setting up customers such as tax certs, credit references.

Handled accounts for over 100+ customers with majority being house accounts and OEM’s

Supervises 3 employees.

Runs EOM reports to submit to the president of company in Japan as I work closely with the president as well as the directors.

Answered all calls and provided customers with price quotes, processing orders, expedite, resolve any and all issues.

Well versed in Word files, spreadsheets, reports, documents and SAGE software.

Effective communication and negotiation skills when speaking and handling clients, vendors and other employees.

Work with all different aspect within the company from the warehouse to HR/Accounting as I am experience in all departmnets.

RRS (Madden) (Temp Job) 3/2014 – 7/2014

CUSTOMER SUPPORT SPECIALIST

Data Entry – Orders, Work Orders, Updated system with work orders and repairs reported from Third Party Installers

Assisted Third Party Installers with display setups of products

Answered inbound calls between 50 – 100 per day

Assisted with project such as ensuring right amount of products are sent

Reviewed pictures of racks to ensure the products and logistics were placed correctly

Job Giraffe (Attorney Tom Breen) (Temp Job) 7/2013 – 2/2014

LEGAL SECRETARY

Assisted with filing court documents

Typing of legal documents such as; collection, summons, affidavits, etc.

Handled Litigation court issues in following up with clients regarding court cases as well as the opposing lawyers

Various office duties included faxing, coping, filing, organization of court dates in schedule book, pulling of other case information in assistance while drawing up court documents. Filed court papers with Judges and worked with servers in order to assure court documents have been served to the proper person.

A R C Industries – Schaumburg, IL (Temp Job) 4/2013 – 7/2013

OFFICE MANAGER

A/R-A/P – Payment of bills due to vendors. Received and credited all accounts where payment was received. Invoiced customers

Expedited PO’s to ensure customer’s orders have been manufactured on time, vendors have delivered supplies and inventory is in stock

Assisted with shipment papers for proper shipment and overseas shipments and palletized correcltly

HR – Overseen insurance issues and advised with any on the job issues such as payroll or workplace harrasement

Assisted Owner with ideas on different issues to improve work ethics

Data entry in Job Boss of orders, payables, inventory, receivables, etc.

Qin Acupuncture - Palatine, IL (Temp Job ) 11/2012 –3/2013

ADMINSTRATIVE ASSISTANCE

Electronic Health Records

Records Management

Followed up and schedule patients

Assisted patients with insurance and payment questions

Filed insurance claim forms

Followed up with insurance companies regarding EOB

Data entry of EOB

Updated patients records

Reliance Tool & Mfg. – River Grove, IL 7/2008 – 8/2011

CUSTOMER SERVICE / ADMINISTRATIVE ASSISTANT

Handled accounts for over 100 customers and supervised five employees.

Answered all calls and provided customers with price quotes.

Well versed in Word files, spreadsheets, reports, documents and Job Boss software.

Effective communication and negotiation skills when speaking and handling clients, vendors and other employees.

Worked with CEO and president of company regarding orders, prices and concerns.

Craftsman Custom Metal – Schiller Park, IL 1/2008 – 7/2008

QUALITY CONTROL TECHNICIAN

Checked Parts to ensure they were made correctly.

Assisted with document control and invoiced through Job Boss program.

Shared information with supervisors to help locate the cause of defects and correct production problems.

Just Mfg. – Franklin Park, IL 2/2000 – 10/2004

CUSTOMER SERVICE/ DATA ENTRY

Worked with consignment companies and kept track of their inventory through reports ran on AS 400 and Job Boss.

Assisted the Credit Department with running reports and following up on calls to customers regarding payments.

Maintained account records of billing, collections, and refunds as required

Maintained files, ensuring information was correctly noted in files.

Metcom Associates 6/1999 – 12/1999

INSIDE SALES REPRESENTATIVE

Worked with President and outside sales representative in implementing the company’s marketing plans.

Placed and followed up on orders utilizing AS-400 and Job Boss.

Answered inbound calls and maintained accurate records of all sales and follow-up activities.

Contact this candidate