Salesforce Com Software Development

Nicey Amarnath

Email: ad5np1@r.postjobfree.com; ad5np1@r.postjobfree.com

Ph#: +1-919-***-****

Professional Summary:

•Over 11+ years of IT experience in Quality Assurance, HP Quality Center, QTP, Selenium, application design, customization, development, support which includes SalesForce.com CRM platform as Developer, Administrator and QA.

•Expert Level understanding of Salesforce.com CRM, Software Development Life Cycle (SDLC) and its technologies.

•Experience in various stages of the Software Development Life Cycle with proficiency in testing methodologies, testing processes. Experience in working both – Waterfall & Agile Environment.

•Experience in setup, Configuration, Customization and Support of Salesforce.com CRM and related applications.

•Experience in Apex Classes, Controllers and Triggers considering governor limits and various other components as per the client and application requirements.

•Experience in implementation using Apex Language, Classes, Controllers, extensions and Triggers, Web Services, and Visualforce pages.

•Experience in Salesforce Customization of Sales Cloud, Service Cloud - custom objects, Validation rules, Sales,

Marketing and Support Administration.

•Extensive experience in creating Workflows, Approval Processes, Validation Rules sharing & security rules for automated lead routing, lead escalation and Email Alerts.

•Experience in installing and evaluating the AppExchange application under the Salesforce.com platform.

•Experience in designing and developing Force.com based Apps / Products using Apex, Visualforce Pages, Force.com IDE, Data Loader, Apex Explorer environments.

•Experience in developing Salesforce Lightening Apps, Components, Controllers and Events.

•Customized existing Visualforce to align with Salesforce new Lightning UI experience.

•Experience in realizing the Business Requirements to design on salesforce.com platform by designing the required entities like custom objects.

•Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.

•Experience in developing SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.

•Excellent Hands-on Experience in creating Custom Objects, Custom fields, Role based Page layouts, Custom Tabs, Custom Reports, Report folders and worked on the designing of various other components of Visualforce Pages, Snapshots, Dashboards as per the client and application requirements.

•Experience in creating relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows and Workflow rules, triggers, Email alerts and business logic.

•Strong Hands-on experience in integrations using Web Services via SOAP API.

•Expert level skills in interacting with Business users and Product Owners to analyze and understand the Business Process requirements.

•Good at other administrative tasks such as setting up audit trails, field history tracking, creating email templates and list views.

•Ability to work under pressure and deliver stiff targets with time management, excellent analytical and problem-solving skills.

•Self-motivated Team player with excellent interpersonal and communicational skills.

•Worked as a team lead in implementation of projects. Have outstanding leadership qualities and am good at mentoring beginners.

Technical Skills:

Languages

Apex, Java

Salesforce Technologies

Salesforce Lightning, AppExchange, Apex, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Sales Cloud, Service Cloud, Apex Data Loader and Web Services.

Salesforce Tools & Integration

Force.com Eclipse IDE Plug-in, Force.com Migration Tool, Force.com Data Loader, Force.com Platform.

Methodologies

Agile, Waterfall

Web Technologies

SOAP, XML

Data Bases

Oracle, MS Access.

Operating Systems

Windows XP/Vista/ 7 and UNIX.

Workshops/Training Programs:

•Initial Training Program by Wipro Ltd –Unix Shell Scripting, pearl, QTP, C Programming, DBMS, SQL, Software Engineering, VVT (Verification, Validation and Testing).

•Mercury Quality Center, Salesforce Administration, Platform Developer and Vlocity salesforce tools.

Professional Experience:

Lumen Technologies (formerly CenturyLink)

Project: EDPDC Digital Enterprise Communications and Notifications

Duration: April 2021- Till (Full Time)

Role: Senior Salesforce Developer

Project Description: Lumen Technologies (formerly CenturyLink) is an American telecommunications

company headquartered in Monroe, that offers communications, network services, security, cloud

solutions, voice, and managed services. Its communications services include local and long-distance

voice, broadband, Ethernet, hosting, Ethernet, hosting, information technology, and other ancillary

services. Lumen also serves global enterprise customers across North America, Latin America,

EMEA, and Asia Pacific.

Responsibilities:

•Best work on Notifications with the Classic Email Templates and metadata mapping to experience of

Notification template, SMS template to business.

•Developed Salesforce.com workflow, Process builder based on the requirements.

•Created some Lightning Components, added CSS and Design Parameters with HTML that makes the

Lightning components look and feel better experience to customer.

•Implemented Salesforce.com reports as per business requirements.

•Developed Apex Classes and Test Methods to code coverage of main classes as per required

functionalities.

•Maintained roles, profiles and user accounts.

•Developed community pages using visualforce pages.

•Used Developer console and Visual studio code for development environment.

•Created modern Enterprise Lightning Apps combining Lightning App Builder and Lightning Component

features.

•Designed and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page

layouts, Components to suit to the needs of the application.

•Defined lookup and master-detail relationships on the objects to establish connectivity among

objects.

• Communicate with External systems using Rest API. Worked on different interfaces workbench,

Postman.

• Created Apex classes and Test classes Worked on Omnistudio components omniscripts, dataraptors,

integration procedures, flexcards/Vlocity cards, Vlocity document templates to UI part as better experience to

customer.

• Retrieved some data and its functionality from Third-Party API’s with Visual studio

and displayed within the lightning component.

Environment: Salesforce.com, Apex Classes, Controllers, Triggers, Visualforce Pages, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Data Migration, Dash Boards, Data Loader, Cast Iron, Custom Objects, Tabs, Accounts, Fields, Leads Emails and Windows, ETL Testing, Informatica Power Centre 9.1, ALM Quality Center 11.

SHUTTERFLY - CA

Duration: Feb 2019- Mar 2021 (Contract)

Role: Senior Salesforce Developer

Responsibilities:

• Actively did requirement analysis for the end-to-end project by exploring all possible use cases.

• Involved in CRM processes like Design, development, planning, testing and integration of Salesforce Cloud services,

data and accounts.

• Wrote Apex Classes, Controllers & Triggers considering governor limits and various other components as per the

client and application requirements.

• Developed Apex Triggers, Apex Classes and Test Methods.

• Implemented Salesforce Lightning Components for small set of users within the organization.

• Created pick lists, dependent pick lists, and validation formula fields to the custom objects.

• Created custom fields, field dependencies, tabs, applications, home page components.

• Used Standard and Custom Controllers while creating Visualforce pages that meet the requirements of end user.

• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

• Managed Cases, Communities as a part of Salesforce Service Cloud.

• Created workflows and approval processes for Standard and Custom objects.

• Involved in Mass delete/transfer records using Data Management.

• Managed Data Categories as a part of Salesforce Knowledge Base.

• Involved in getting Customer requirements from business user teams spread over Sales, Marketing and Customer

service.

• Integrated Apex with External services by making callouts that used SOAP and WSDL.

• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

• Used Eclipse and implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in.

• Proposed and implemented enhancements to the deployed project to give the client better ROI.

• Coordinated with business and technical team members to guarantee a smooth flow for history load, incremental

load & Inbound / outbound sync.

Environment: Agile, Saleforce.com CRM, Admin Functions, Apex, Triggers, Visual Force, Soap UI, Workflow & Approvals,

Change Sets, Force.com migration tool, Data Loader.

Previous Experiences

WIPRO LTD - Chennai India

Client: MasterCard

Project: Eservice

Duration: May 2010- July 2013

Role: Salesforce Consultant

Responsibilities:

•Gathered user and functional system requirements via workshops, interviews and workflow storyboards and working with stakeholders and project teams to prioritize collected requirements.

•Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

• Opted Apex Classes and Apex Triggers for various functional needs in the application.

•Worked on various AppExchange products according to the needs of the organization.

•Worked real-time troubleshooting on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

•Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit the needs of the application.

•Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

•Implemented Salesforce Lightning Components for small set of users within the organization.

•Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

•Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

•Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.

•Performed large and small-scale Data Migration using Migration Tool and Data Loader.

•Developed Custom Validations to override the Salesforce default validation rules.

•Complete bulk imports of data using Apex Dataloader.

•Developed workflow rules for various tasks and Email alerts as per the requirement.

•Developed Visualforce Pages to customize the view and functionality of the page that were required by the Organization.

•Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.

•Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.

•Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.

•Responsible for maintaining different sandboxes (Environments) like Development, QA, and Production Sandboxes.

•Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce.com, Apex Classes, Controllers, Triggers, Visualforce Pages, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Data Migration, Dash Boards, Data Loader, Cast Iron, Custom Objects, Tabs, Accounts, Fields, Leads Emails and Windows, ETL Testing, Informatica Power Centre 9.1, ALM Quality Center 11.

WIPRO Ltd – Chennai, India

Client: CapitalOne

Project Name: Prophit & IRIS(CRM)

Duration: September 2008- May 2010

Role: Salesforce Consultant

Responsibilities:

•Interacted with Business users for requirements gathering, analysis and development.

•Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.

•Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.

•Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

•Developed business documents for salesforce.com Custom objects.

•Created Lightning Components and used on Visual force pages for the applications which didn’t have lightning turned on.

•Created Visualforce pages and used Salesforce Lightning Design System (SLDS) to make the UI pages look rich and intuitive.

•Developed several Custom Reports and Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.

•Involved in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

•Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.

•Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.

•Developed Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

•Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.

•Involved in customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.

•Created email templates and inbound emails using Visual Force for clients and customers.

•Implementation of Data Loader for loading the data Performed data cleanup and/or Data migration to/from salesforce.com Merging of Salesforce instances.

•Integrated salesforce with external Master data using SOAP and REST API.

•Involved in Salesforce Sales and Service cloud implementation.

•Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology.

Environment: Salesforce.com, Apex, Visualforce, Lightening, triggers, Marketing Cloud, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE, Java, Oracle, Web portal, ETL, Sales cloud, Java and Windows.

WIPRO LTD: Chennai, India

Client: MasterCard

Role: Salesforce Administrator

Project Name: TCOE Auth

Duration: October 2007- September 2008

Responsibilities:

•Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.

•Created profiles and implemented Object and Field level security to hide critical information based on user profiles.

•Created data migration document for import/export of data from Salesforce.com environment.

•Migration of data from Microsoft Excel to Salesforce using Import Wizard.

•Worked with import tools such as Apex Data Loader and Import wizards.

•Involved in all phases of the software development life cycle and prepared the Functional Specifications Document.

•Responsible for designing custom objects, fields, pick lists, role-based page layouts, security and sharing rules, workflow rules & actions, validation rules, approval processes, custom tabs, reports, design visual force pages, snapshots, dashboards and point to click configuration.

•Created Summary and Matrix Reports.

•Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

•Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

•Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.

•Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.

•Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Salesforce.com, Visualforce, Triggers, Workflows, Data Loader, Validation, Eclipse, Excel and Windows.

WIPRO LTD: Chennai, INDIA

Client: State Street

Project Name: Insurance

Role: QA

Duration: October 2006- October 2007

Responsibilities

Responsible for developing detailed Test Plans, designing Test cases to specify testing overview and testing approach based on the Business and Technical Requirements using Quality Center.

Involved in Test Case Review meetings with business analysts and developers.

Worked on ALM Quality Center for Requirement Management, Test Design, Test Execution, Defect logging, Requirement Mapping with Test cases.

Responsible for updating Requirement Traceability Matrix (RTM) to track the requirements during the QA testing Phase using Quality Center.

Responsible for testing and reviewing of ETL mapping and transformation specifications based on the business requirements from various teams and the business teams.

Testing of ETL jobs that are scheduled for file transfers from Operational Data Stores to designated file systems/directories.

Tested various Reusable ETL Transformations which facilitate Daily, Weekly & Monthly Loading of Data.

Worked with data analysts to implement Informatica mappings and workflows, shell scripts and stored procedures to meet business requirements.

Extensively worked on Mapping Variables, Mapping Parameters, Workflow Variables and Session Parameters to extract only the additional data added during that period.

Tested the performance bottle necks at sources, targets, mappings, and sessions and employed required measures.

Tracked and managed defects using Quality Center.

Performed Functional Testing, Integration Testing, Regression Testing, and End-End Testing.

Executed the test scripts on different releases and validated the actual results against the expected results.

Automated test cases using Quality Center and monitored the defect tracking process, trouble shooting.

Generated customized graphs and reports for the project manager using MS Excel.

Responsible for updating Conducted defect review and status meetings with the team members located in multiple time-zones and countries.

Environment: ETL Testing, Informatica Power Centre 9.1, ALM Quality Center 11, MS Office.

ACADEMIC CREDENTIALS

BSc Electronics and Communications – Institute of Human Resources Development, Vadakkencherry, Palakkad, Kerala - 678683 (2003 -2006).

MS (Software Engineering) through Work Integrated Learning from BITS, Pilani, Rajasthan (2006-2010).

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