Restaurant Manager Beverage Associate

GOKUL NAYAK

Mob: +91-932******* Email: ad5np0@r.postjobfree.com Skype: gokulnayak

*** ****** **********; Ram Krishna Mandir Road

Andheri (East) Mumbai -400059

OBJECTIVE

A polite, well-spoken and hardworking waiter with experience of working in a busy restaurant environment looking after the needs of patrons. Attentively at all times with a willing and helpful manner that is required to answer phone calls, taking reservations and prepare bills. Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries. Having an approachable, cheerful and friendly personality and a proven ability to ensure that a customer’s experience is always relaxing and enjoyable. Looking for a new and challenging position, one which will make best use of my existing skills & experience and also further my personal development. SKILLS & ABILITIES

o Confident and articulate when communicating with customers. o A deep understanding of food hygiene and health and safety issues. o Strong customer-facing skills.

o Knowledge of food, drink and retail development/ implementation. o Having a good knowledge & understanding of food and beverages. EXPERIENCE

April, 2019 – Till

date

Food and Beverages Waiter, (Royal Caribbean Cruises)

• Insure the Restaurant is clean and organized at all times.

• Do daily sales report, inventory report & request supplies.

• Skifully promoted items on beverage list and weekly restaurant special

• Works closely with restaurant manager and chefs on menus, food concepts, and customer feedback.

• Orders supplies, inventories, and insures restaurant supplies are at proper levels for service and for staff knowledge.

• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management May, 2017 –

May 2018

May 2015 –

March 2017

Food and Beverage Associate, FIVE PALM JUMERIAH (Dubai UAE)

• To open Pool as per requirements

• Arranging the area sun lounges, menus, napkins

• checking the daily VIP guest lists

• Used teamwork to accomplish company goals and to ensure excellent guest satisfaction.

• Assisted guests with chaise lounges, towels and umbrellas

• Spoke with guests using clear and professional language and appropriate etiquette

• Provided information to guests about available recreation facilities and activities

Food and Beverage Attendant, INTERCONTINENTAL (Abu Dhabi, UAE)

• To open the Beer Cafe before the set timings, Restaurant setups as per the requirement. Ex: Arranging the seating, cover, cruet sets menus

(Terrace bar area) and miss n place.

• Escorting customers to tables, Inform guest about days special and new Beer promotions and upselling wines. Took orders, served food and asked customer satisfaction.

• Forged well-built relations with customers, staff members and guest and team organizers.

November 2013 –

April 2015

Food and Beverage Associate, HILTON AL HAMRA BEACH AND GOLF RESORT (Ras Al Khaimah, UAE)

• Learning the names and building relationships with regular customers and providing warm Welcome to customers and ensure coordination between relevant departments.

• Ensure food service area is clean once guest leaves and maintain clearance sheet on- board.

• Up sell items without sounding pushy In-depth understand of measurements and weights of drink levels. Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc. and check customers asking if they are enjoying their meals and services. May 2012 –

October 2013

Food and Beverage Associate, THE TUNGA GROUP OF HOTELS (Mumbai, India)

• Responsible for the smooth running of the Restaurant.

• Providing day-to-day support to the supervisors, Restaurant Manager. Describing menu and drinks and promoting local attractions

• Ensure amenities should be placed on time and Check VIPs In-house Ensure accuracy of order before serving and Ensure food served on time. Maintaining high standards of spirits,wines food service health and safety and helping to deliver best services. TRAINING / INTERNSHIP

October2011 –

April 2012

Food and Beverage Associate, HOTEL NIEDERSACHEN (SYLT, Germany)

• To open the Restaurant before the Restaurant set timings, bar setups as per the requirement of the bar. Ex: garnishing and miss n place.

• To keep corrective inventory’s records & updating of the stocks expires records and rotating them by FIFO formula.

• To maintain weekly & daily basis cleanings as per HACCP & Personal Hygiene. Inform customers about the day’s special.

• To do cashiering & Micros handling to keep all the records for cashiering related and

• Learning the names of & building relationships with regular customers. Ensure all mise-en-place are ready prior to my shift. June 2010 –

October 2010

Trainee in Food and Beverages, THE LEELA KEMPINSKI (Mumbai, India) Area of Training :

o Food and Beverage Outlets

o Food and Beverage Production

o Housekeeping Operation

o Front Office Operation

EDUCATION

2012 Bachelor in Hotel and Tourism Management and Catering Technology, YASHWANT RAO CHAVAN University, Mumbai, India

2008 Higher Secondary,

MUMBAI University, Mumbai, India

2006 Secondary School,

DELHI University, Mumbai, India

COMMUNICATION & IT SKILLS

Language Known : English, Hindi, Marathi, Konkani, German and Basic French IT : ONQ Insider, MICROS, Microsoft Office and Windows 7 operations, Tally

CAREER ACHIEVEMENTS AND TRAINING

HACCP, Basic Food hygiene

Basic Complaint Handling Techniques Training

Basic up Selling Techniques Training

Successfully completed courses from Hilton University(ONQ) and LOBSTER INK

ACHIVEMENTS AWARDED BY CARE FOR GUEST AND BUSINESS AWARD IN 2013.

Received Catch My best performance Award. Received Positive feedback on TRIPADVISOR and BOOKING.COM.

Received appreciation Certificate for successful learning of German Language.

Having STCW & STSCDC & INDIAN SEAMEN BOOK (CDC)

PERSONAL DETAILS

Nationality : Indian

DOB : 07/07/1990

Marital Status : Single

Passport Details : U1085861

Issued Date : 15/11/2019

Expiry Date : 14/11/2029

DECLERATION

I hereby declare that the above-furnished information’s are correct and true to the best of my knowledge.

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