Customer Service Sales Agent
Resume:
Tina Darensbourg
Assistant Manager, Customer Service, Detention Officer, Medicare Telesales/Sales
Representative, Merchandising and Medical Scheduling Live Oak, TX 78233
ad5not@r.postjobfree.com
Critical thinker with impressive decision making ability to prioritize and coordinate multiple projects. Time and inventory management skills, overseeing store operations and business strategies to improve revenue. Licensed Life, Health, Medicare Advantage, and Medicare Sales Agent. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Appointment Scheduler
Ivyhill Technologies LLC for C. A. M. O. at Lincoln Center - San Antonio, TX March 2023 to Present
• I work in a medical setting and schedule appointments for active-duty officials, dependents, and retirees for all San Antonio Military Facilities.
• Answer phones, book/schedule appointments and resolve concerns.
• Reschedule and cancel appointments, schedule referral appointments, and verifies patient’s demographical information.
• Provides patients the information they need about the hospital and its policies, provides patient support, and handles and manages questions from patients. Medicare Supplement, Medicare Advantage and Prescription Drug Plan Sales Agent
Health Plan One - San Antonio, TX
February 2021 to February 2023
• Educate/help individuals/families evaluate Medicare plans and their benefits.
• Review clients' health care plan, and help them evaluate their needs, against the services and coverage.
• Make recommendations to clients', about obtaining supplemental insurance and help people understand their options for prescription drug, vision, and dental policies. Senior Customer Service Representative
Centene Corporation - San Antonio, TX
June 2018 to February 2021
Educated members by answering questions, solved members inquire via telephone and etc.
● Document all activities for reporting and resolution through Customer Relationship Management Application (CRM).
● Answer inquiries from members regarding eligibility, product/covered benefits, value added services, authorization issues and etc.
● Provide first call resolution through issue documentation and resolution.
● Intake for Member complaints, Grievances and Appeals.
● Respond appropriately to member issues and concerns, and provide trending feedback to improve the customer experience.
Inside Sales Representative
The Salt Group - San Antonio, TX
January 2018 to June 2018
Provided clients with efficient and accurate Operating Costs & Expense Reduction Reviews.
● Worked on a contingency fee basis, if we found nothing, the clients paid nothing.
● Compiled data and generated reports to conduct product planning during plant closure, ensuring accuracy and appropriate inventory management.
● Participated on process improvement team to audit AS400 transactions, providing recommendations that expedited issue resolution and reduced costs. Customer Service Representative
Mercury Insurance Group (KForce) - San Antonio, TX July 2017 to January 2018
Answer incoming customer service calls in order to service and maintain existing accounts.
● Build rapport and provide high level customer service in a fast paced, structured environment.
● Offer and educate customers regarding insurance needs and provide estimates to the customer in order to increase or add coverage.
● Research, analyze and respond to customer policy inquires and changes, as well as explain specific coverage and billing questions.
● Responsible for inbound calls for a multiple line insurance organization offering personal automobile, homeowners, renters and business insurance via VOIP and telecommunications. Telesales
Humana - San Antonio, TX
June 2015 to July 2017
Licensed telesales agent responsible for inbound/outbound calls, took 110 to 200 calls daily.
● Skilled in 15 states for Medicare and Non-Medicare Products.
● Educate/Enroll clients on Health Care Reform, Dental and Vision.
● Meet and consistently exceeded yearly goals, production and overtime requests.
● I handle daily complaints, analyze situations, investigating problems and determining solutions.
● Maintained records and preserved confidentiality/HIPAA and meeting all metrics. Supply Management Team
Medtronic - San Antonio, TX
August 2014 to June 2015
Remotely sell products and retains end user patients within an assigned geographic area.
● Responsible for customers' accounts for predefined territory locations to achieve sale goals.
● Identify, develop and close leads for the business and refer on internal leads when appropriate.
● Provides input on new markets, new product introductions, and existing products or supplies.
● Promotes and established education of the company's products and/or services. Assistant Manager
Erika & Britney's Boutique - San Antonio, TX
August 2009 to August 2014
Developed strong customer relationships and providing knowledge to our customers.
● Worked as part of a team to meet store objectives and sales goals.
● Expediting merchandise to the selling floor with a key focus on placement and replenishment.
● Planned marketing events to bring in new customers and maintain relationships with existing customers.
Merchandiser
The Coca-Cola Company - San Antonio, TX
January 2006 to August 2009
• I transported products from the warehouse to the retailers.
• I had to track the product stock levels in my vehicle accurately, and collect signatures from customers after I delivered the products.
• I ensured that the shelves of the retail stores were stocked with products and displays them accordingly for customers.
Detention Officer
The GEO Group, Inc. - San Antonio, TX
January 2005 to December 2005
• Supervised and monitor inmates.
• Conducted shakedowns for contraband materials and confiscated prohibited items
• Kept daily logs on detainees.
Detention Officer
COMANCHE COUNTY DETENTION CENTER - Lawton, OK
February 2001 to January 2005
• Made sure program activities stayed safe and supervised labor crews.
• Did hourly head count on inmates (men and women).
• Monitored meals being given to inmates.
• Passed out medication to inmates.
• Searched cells for contraband materials.
Education
Associate's Degree in Aeronautical Engineering in Aeronautics in Aeronautical Hallmark Institute of Aeronautics - San Antonio, TX March 2005 to May 2006
High School Diploma
Robert E Lee High School - Baton Rouge, LA
August 1991 to May 1995
Skills
• Customer Service Skills
• Sales
• Time Management
• Excel
• Marketing
• Salesforce
• Sales Experience
• Inside Sales
• Customer Service
• VoIP
• Relationship Management
• Customer Relationship Management
• Business Development
• Event marketing
• CRM software
• Active Directory
Certifications and Licenses
Life and Health Insurance
September 2021 to March 2023
• Provide advice to clients and recommend insurance products
• Educated clients on various Medicare plans.
• Enrolled clients into either Medicare Advantage or Medicare Supplement. Security Guard License
May 2022 to May 2024
• Be On The Alert and Vigilant.
• Act Quickly and Correctly in a Crisis Situation.
• Observe and Report.
• Call For Help When Needed.
Insurance Producer License
Contact this candidate