Customer Service Representative
Resume:
Tomiwa Ilesanmi
*** ****** ******** *******-**-the-Lake, ON L0S 1J0 ad5nnx@r.postjobfree.com 905-***-****
Professional Summary
I am a highly motivated and hardworking individual looking for a role to put my excellent communication, interpersonal, and management skills to good use. I'm ecstatic about getting an opportunity to contribute to the success and growth of a dynamic team or organization.
Work Experience
Customer Service Representative
Tim-Hortons, 495 York Road, Niagara on the lake
September 2023 - Present
Welcome guests warmly, providing a friendly atmosphere, taking customer orders with a positive and helpful attitude, and offering suggestions while providing information about menu items.
Efficiently and accurately prepare orders according to Tim Hortons' standards, ensuring timely delivery of orders to customers.
Process customer transactions accurately and handle cash responsibly.
Maintain a clean and organized workspace to uphold hygiene and safety standards.
Address customer inquiries and concerns professionally and courteously.
Customer Service Representative
The Brick Retail Company, St. Catharines, Ontario, Canada
June 2022 – July 2023
·Monitor and respond to customer inquiries through an omnichannel ticketing system (Facebook, Twitter, email, Google reviews, phone calls).
·Demonstrate attention to detail in understanding and resolving support tickets.
·Update and maintain online store listings for 200+ locations, primarily on Google.
·Manage phone numbers, hours of operation, holiday hours, and photos.
·Respond to reviews for all listings, addressing customer feedback and concerns.
·Process internet change request forms related to order verification.
·Take action on sales order confirmations for web sales, drop ship orders, and corporate sales.
Quality Assurance /Customer Service Representative
2K Super-mart & Pharmacy, Abuja, Nigeria
September 2019 to January 2022
•Acknowledged customer complaints and provided appropriate solutions.
•Ensured customer satisfaction and provided professional customer support.
•Responded promptly to customer’s complaints.
•Built sustainable relationships with customer accounts through open and transparent communication.
•Maintained a positive and empathetic attitude towards customers at all times.
Clinical Laboratory Personnel
Ayodele Medical Centre Iju, Fagba, Lagos Nigeria
March 2015 to April 2016
Collection and Sampling of blood from patients in the laboratory
Inoculation and culturing of the samples
Swabbing of the equipment, Autoclave, and Sterilization of samples and equipment
Identification of fungal, parasitic, viral and bacterial infections
Recording, analyzing, and interpreting patients’ data.
Education
Post-graduate qualification in Business Analytics
Niagara College - Niagara-on-the-Lake, ON
2023
Bachelor's in Microbiology
Ondo State University of Technology - Ondo September 2011 to June 2016
High school diploma or GED
FUTA Staff Secondary School - Ondo September 2005 to July 2011
CERTIFICATIONS
Smart Serve : 231*********
Certificate of training in First Aid 2018
Certificate of training in Health, Safety and Environment (Levels 1,2 &3) 2018
Skills
Customer service
Strong organizational skills
Attention to detail
Excellent written and oral communication skills,
Team collaboration
Proficiency in Microsoft Suite.
References
Nick Farnell
Niagara College Canada
Professor / Program Coordinator
ad5nnx@r.postjobfree.com
Navdeep Suraj
Tim Hortons
Supervisor
Contact this candidate