Customer Service Administrative Assistant
Resume:
Tiffany Bailey
**** ********** **** ***** *********, SC 29720 803-***-**** ad5nnt@r.postjobfree.com
PROFESSIONAL PROFILE
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients and staff. Follow policies, procedures and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
●Adapts to new challenges and ideas and is able to develop relationships with diverse populations.
●Able to work in a deadline-driven environment and meet company guidelines for productivity and quality.
●Functions independently with minimal direction and guidance.
●Microsoft Office Applications / MS Excel MS Word MS PowerPoint MS Outlook Typing Speed: 30 WPM.
●Communication Platforms: Zoom Skype.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Managed Care (HMO, PPO, and POS) Workers Compensation
Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)
Front Office Operations Medical Office Procedures Scheduling
Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)
Medical Administrative Assistant Patient Processing Medical Records Management
CMS1500 Claim Form Medicare Medicaid
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2021
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Concentrix Oak Street Health – Lancaster, SC 04/2022 – Present
Customer Service Representative – Call Center
●Interact with customers via inbound and outbound calls to answer inquiries and respond to questions.
●Schedule doctor appointments and provide transportation services as needed.
●Send referrals and requests for authorization for medical clearance purposes.
●Communicate in a clear and concise manner and work effectively as a team member.
●Familiar with insurances such as Cigna, Humana, Aetna and Medicare, and Medicaid.
Venus Group – Fort Lawn, SC 06/2021 – 04/2022
Manufacturer
●Promoted a safe work environment through personal actions.
●Identified any safety concerns as well as cost saving opportunities.
●Safely loaded and unloaded trucks and documented inventory levels.
●Moved products onto the pallet in the correct position via forklift.
Ultimate Medical Academy – Lancaster, SC 06/2020 – 06/2021
Full Time Student
●Remained self-directed, motivated, and accountable for personal action.
●Came prepared for class and completed assignments on time.
●Navigated new technology, utilized available resources, and set realistic expectations.
Giti Tires – Richburg, SC 08/2019 – 04/2020
Assembly Worker / Machine Operator
●Trained new hires and rejected tires that could not be retreaded.
●Inspected used tires to be retreated for automobiles, buses, trucks, and other automotive vehicles.
●Checked the sidewall, cord, bead, tread, shoulder, and inside tire.
●Marked break with chalk to indicate repairs required prior to retreading.
Lidl – Indian Land, SC 08/2017 – 08/2019
Lead Retail Cashier / Customer Service
●Assisted customers by providing information and resolving complaints, trained new hires, and took inventory.
●Processed and replenished merchandise, monitored floor stock, and ensured the establishment was clean and inviting.
●Issued receipts, refunds, credits, or change due to customers.
●Maintained customer communication throughout the ordering or check out process.
●Processed merchandise returns and exchanges.
●Provided a positive customer experience through customer care and attention to detail.
●Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts.
McClancy Seasoning – Indian Land, SC 05/2017 – 08/2017
Packer / Trainer / Machine Operator
●Trained new team members, entered data, and filled out paperwork.
●Marked and labeled containers and prepared industrial or consumer products for storage and shipment.
●Ensured the machine was set up properly, working well, and producing quality products.
Walmart – Indian Land, SC 09/2012 – 12/2016
Inventory Management / Stocker / Customer Service
●Supervised 10 employees and trained new hires.
●Helped customers locate merchandise.
●Unloaded trucks, stocked shelves, and operated forklift.
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