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Customer Service Case Manager

Mooresville, IN
May 12, 2024

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Timothy Kilbourne

Mooresville, IN *****


Motivated soon to be MBA graduate with experience in cash management, budgeting, employee management, and analysis skills. Proven ability to make impactful last-minute decisions. Ready to contribute to a dynamic team!

Authorized to work in the US for any employer

Work Experience

Board of Directors

Soul Healing - Martinsville, IN

January 2019 to December 2022

Soul Healing is a young NPO that helps victims of sexual abuse. Currently offering equine therapy with partner Amazing Grace. My role involved the oversight on operations insuring we are operating under the confines of current laws.

Family Case Manager

Indiana Department of Child Services - Indianapolis, IN February 2021 to February 2022

Responsible for assessing reports of child abuse and neglect. During which reading and identifying environments for safety was the top responsibility. This job also involves maintaining professional relationships with medical staff, school staff, local law enforcement, and others. In this role I would handle a caseload of 20-25 families every month.

Store Manager

GNC - General Nutrition Center - Indianapolis, IN

July 2019 to February 2021

At GNC I handled daily tasks such as customer service, store standards, scheduling, training, and management paperwork.

Head of Security

Heavys Sports Cafe - Camby, IN

September 2018 to February 2021

Ensuring a safe working and socializing environment for staff and customers. ABA Therapist

Damar Services, Inc. - Indianapolis, IN

June 2018 to March 2019

This position required me to help children who have disabilities. They are taught daily living skills and proper emotion regulation strategies.

Direct Care Staff

Damar Services, Inc. - Indianapolis, IN

May 2017 to August 2017

In this position i worked in a residential facility with children who have defiant disorders. This role required me to assist children in daily living strategies and proper emotion regulation. Laborer

Mid State Flooring - Indianapolis, IN

February 2016 to August 2016

My responsibilities here were general labor laying epoxy floors. Education

Master's degree in Business Administration

University of Southern Indiana - Evansville, IN

February 2022 to Present

Bachelor's in Psychology

Wabash College - Crawfordsville, IN

August 2016 to May 2018

High school diploma

Decatur Central High School - Indianapolis, IN

August 2009 to May 2013



• problem solving

• time management

• Workplace efficiency

• Statistics

• Data Collection

• Crisis Intervention

• Tutoring

• Behavioral Therapy

• Applied Behavior Analysis

• Special Education

• Autism Experience

• Group Therapy

• Research

• Behavior Management

• Budgeting

• Cash Handling

• Retail Sales

• Customer Service

• Analysis skills

• Case Management

• Management

• Leadership


National Society of Leadership and Success

January 2017 to Present

National Society of Leadership and Success is a group most people start in college. In college it was more interactive than it is now but currently we receive a video every Monday of some person telling their "story" of how they became successful.

National Association of Wabash Men

May 2018 to Present

Alumni network of Wabash College which is ranked #1 in the nation by The Princeton Review.

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