Customer Service Case Manager
Resume:
Timothy Kilbourne
Mooresville, IN *****
ad5nnk@r.postjobfree.com
Motivated soon to be MBA graduate with experience in cash management, budgeting, employee management, and analysis skills. Proven ability to make impactful last-minute decisions. Ready to contribute to a dynamic team!
Authorized to work in the US for any employer
Work Experience
Board of Directors
Soul Healing - Martinsville, IN
January 2019 to December 2022
Soul Healing is a young NPO that helps victims of sexual abuse. Currently offering equine therapy with partner Amazing Grace. My role involved the oversight on operations insuring we are operating under the confines of current laws.
Family Case Manager
Indiana Department of Child Services - Indianapolis, IN February 2021 to February 2022
Responsible for assessing reports of child abuse and neglect. During which reading and identifying environments for safety was the top responsibility. This job also involves maintaining professional relationships with medical staff, school staff, local law enforcement, and others. In this role I would handle a caseload of 20-25 families every month.
Store Manager
GNC - General Nutrition Center - Indianapolis, IN
July 2019 to February 2021
At GNC I handled daily tasks such as customer service, store standards, scheduling, training, and management paperwork.
Head of Security
Heavys Sports Cafe - Camby, IN
September 2018 to February 2021
Ensuring a safe working and socializing environment for staff and customers. ABA Therapist
Damar Services, Inc. - Indianapolis, IN
June 2018 to March 2019
This position required me to help children who have disabilities. They are taught daily living skills and proper emotion regulation strategies.
Direct Care Staff
Damar Services, Inc. - Indianapolis, IN
May 2017 to August 2017
In this position i worked in a residential facility with children who have defiant disorders. This role required me to assist children in daily living strategies and proper emotion regulation. Laborer
Mid State Flooring - Indianapolis, IN
February 2016 to August 2016
My responsibilities here were general labor laying epoxy floors. Education
Master's degree in Business Administration
University of Southern Indiana - Evansville, IN
February 2022 to Present
Bachelor's in Psychology
Wabash College - Crawfordsville, IN
August 2016 to May 2018
High school diploma
Decatur Central High School - Indianapolis, IN
August 2009 to May 2013
Skills
• SPSS
• problem solving
• time management
• Workplace efficiency
• Statistics
• Data Collection
• Crisis Intervention
• Tutoring
• Behavioral Therapy
• Applied Behavior Analysis
• Special Education
• Autism Experience
• Group Therapy
• Research
• Behavior Management
• Budgeting
• Cash Handling
• Retail Sales
• Customer Service
• Analysis skills
• Case Management
• Management
• Leadership
Groups
National Society of Leadership and Success
January 2017 to Present
National Society of Leadership and Success is a group most people start in college. In college it was more interactive than it is now but currently we receive a video every Monday of some person telling their "story" of how they became successful.
National Association of Wabash Men
May 2018 to Present
Alumni network of Wabash College which is ranked #1 in the nation by The Princeton Review.
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