Customer Service Office Assistant
Resume:
DORCAS
AGYEIWAA
AGYEI
PUPIL TEACHER
ad5nmu@r.postjobfree.com
Accra, Accra 00233
CONTACT
SKILLS
• Identification Checks
• Verbal and Written Communication
• Cash Register Systems
• Guest Inquiries
• Product Knowledge
• Refunds and Exchanges
• Product and Service Sales
• Credit and Cash Transactions
• Order Taking
• Money Handling
• Cash Management
• Customer Relations
• Accounting Softwares
• Receipt and Refund Issuance
• Payments Posting
• Customer Service Excellence
• Purchase Assistance
• Customer Assistance
• Coin and Currency Counting
• Total Payment Calculation
• Payment Collection
Dynamic team player dedicated to providing excellent customer service. Possesses strong math skills and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction. Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Dedicated individual with extensive experience providing efficient customer service in retail stores. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Able to work in a fast-paced environment while remaining friendly and professional. Skilled in providing excellent customer service and resolving customer complaints. A strong communicator with the ability to remain calm in stressful situations. Looking to leverage expertise in customer service to take on a new challenge in a challenging environment. Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on CAREER OBJECTIVE
LANGUAGES
• English
Advanced
time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem- solving skills to meet goals.
Cashier
Advent Press, Osu, Accra
Customer Service Cashier
Advent Press, Accra, Osu
EXPERIENCE
February 2021 - Present
• Provided efficient and courteous service to customers. Operated cash register and accurately processed payments, returns, and exchanges.
•
Performed opening and closing procedures, such as counting cash register,
• restocking, and cleaning.
Identified fraudulent activities such as counterfeit currency or stolen credit cards.
•
• Checked drawer totals, reconciled discrepancies, and prepared bank deposits. Ensured compliance with all company policies related to cash handling
• procedures.
Developed strong customer service skills by providing efficient and accurate service.
•
• Counted and balanced cash drawer at the beginning and end of each shift.
• Maintained cash accuracy by working with supervisor to correct deficiencies. Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.
•
Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
•
Cross-trained colleagues on proper use of POS systems for efficient checkout
• times.
Managed large amounts of cash accurately during busy hours in a fast-paced environment.
•
Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
•
• Accurately processed customer payments using cash, credit cards, and checks. April 2020 - December 2021
• Resolved customer concerns to meet unique needs and boost satisfaction. Assisted customers with product selection, inquiries, and order customization requests.
•
Maintained high standards of customer service during high-volume, fast-paced
• operations.
Pupil Teacher
Pat-Benjamin Primary & JHS, Spintex, Accra
• Replenished stock on shelves ensuring availability of items for customers. Efficiently handled customer complaints in a courteous manner, resolving issues
• quickly and effectively.
Recommended, selected and helped locate merchandise based on customer needs and desires.
•
Utilized problem solving skills to troubleshoot technical difficulties with POS systems or credit card machines.
•
• Applied suggestive selling techniques to increase sales.
• Processed returns, exchanges, and refunds in accordance with store policy.
• Received payment by cash, check, credit cards, vouchers or automatic debits. Answered incoming calls promptly and professionally following established
• guidelines.
Built positive relationships with customers by providing friendly and helpful service.
•
Ensured compliance with company policies and procedures for handling money, including counting back change accurately.
•
• Verified age requirements for certain products when necessary. Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
•
Assisted customers with locating products throughout the store and provided product knowledge information as needed.
•
Took initiative to identify opportunities for process improvements that would
• enhance customer experience or increase efficiency. September 2018 - January 2020
Fostered a positive learning environment by creating an atmosphere of respect and enthusiasm for learning.
•
• Facilitated small group discussions in order to encourage critical thinking skills. Utilised modern technology within the classroom to enhance learning
• experiences.
Maintained accurate records of student attendance and behaviour in compliance with district policies.
•
Provided individualized instruction to meet the needs of all students, including those with special educational needs.
•
Utilised various assessment techniques such as portfolios, rubrics, observations,
• interviews, in order to measure student achievement. Created lesson plans based on curriculum objectives that incorporated creative methods for engaging students.
•
Monitored student behaviour during lunchtime or recess duty periods in order maintain safety guidelines.
•
Developed and implemented innovative teaching strategies to engage pupils in
• the classroom.
Implemented differentiated instruction strategies based on individual student's abilities and interests.
•
Facilitated open dialogue between students regarding sensitive topics such as bullying or peer pressure.
•
Organised extra-curricular activities such as clubs, sports teams, and field trips to further enrich student's education.
•
Collaborated with colleagues, administrators, and other school staff members to
• develop student-centred activities.
Established effective communication with parents and guardians to ensure that their children were receiving appropriate support.
•
Researched current trends in education in order to stay up-to-date on best practices.
•
Assessed pupil performance through tests, quizzes, projects, and assignments in
• order to evaluate progress and identify areas of improvement. Certification in Business Administration
Lister Professional Institute, Accra
EDUCATION
November 2021
Relevant Coursework
• Customer Relationship Management
• Basics in Human Resource Managent
Awards & Honors
• Certificate
• Certificate
CERTIFICATIONS
• Certificate in Customer Relationship Management
• Certificate in Basic Human Resource Management
• Certificate in Sunsytem
AWARDS
• Certificate in Sunsystem
Contact this candidate