Customer Service Technician
Resume:
PROFESSIONAL SUMMARY
Skilled candidate with extensive experience in troubleshooting
installation, Hardware and software upgrades of telecommunication systems. Proven track record of success in problem-solving and providing outstanding customer service. Well versed in working with a variety of tools and equipment. Reliable individual with vast experience in the telecom industry. Possesses a strong understanding of telecommunication hardware and software and a commitment to providing excellent customer service. Skilled in trouble shooting, problem-solving and diagnostics.
EXPERIENCE
June 1998 - January 2020
Technician/Technologist
Ericsson,Nortel,Adex Telecom, Toronto, ON
• Data Installation, Commission,Integration and Migration of LTE, RNC8500,RNC 8600, RNC 9000 and Power, software, Hardware and Firmware upgrades
• Fiber Optic: Installation, Testing using various methods like continuity, Light, Insertion, configuration and ping test
• Preserved equipment by performing regular maintenance checks replacing parts or performing repairs.
• Documented service and installation and integration actions by completing forms and reports.
• Performed equipment diagnostics to recommend corrective actions for operational problems.
• Performed hardware, software and firmware upgrades on switches and cell sites.
• Worked with software, RF and system engineers to improve network performance.
• Worked with Customer, project management to ensure project running smoothly and support groups to ensure all CSR resolved.
• Performed installation and commission on new equipment and quality check with customer and vendors before acceptance.
Integration and Optimization action with various engineering groups.
•Manufacturing system test and Board testing experience EDUCATION
June 1998
Electrical Engineering
George Brown College, Toronto
REFERENCES:
Thomas Maurer (Ericsson Director of Integration)
Ericsson, USA
Tel: 913-***-****, 678-***-****
ad5nmt@r.postjobfree.com
Kevin .S. Price( PM Ericsson)
Tel:509-***-****
ad5nmt@r.postjobfree.com
CONTACT
SMART
NKANSAH
TECHNOLOGIST
ad5nmt@r.postjobfree.com
Brampton, ON
SKILLS
• System installation and
Testing
• Component
Replacement, Hardware,
software, commission,
integration and
upgrades.
• Fiber optic installation
and testing.
Contact this candidate