Data Analyst United States

Chris Levin

St. John, WA ***** ************@*****.*** 206-***-****

Data Analyst

Business Analysis Team Leadership & Development Continuous Improvement Career Summary

Highly accomplished and dedicated Data Analyst Professional, holding a Data Analytics certification, offering a successful track record of managing, leading, and overseeing diverse cross-functional teams with a focus on operations. Solid technical proficiency, paired with an impressive background in driving sales growth. Exceptional communication and interpersonal skills at all levels. Decisive, solutions-focused, and results-driven leader possessing an in-depth ability to work across divisional and departmental lines in managing issues with competing priorities.

Core Competencies

• Team Leadership & Development

• Business Analysis

• Continuous Process Improvement

• Operations Management

• Product Management

• Safety Management

• Performance Management

• Customer Relations

• Community Engagement

• Coaching & Mentoring

Professional Experience

United States Postal Service (Cheney, WA) 12/2022 – 11/2023 Supervisor

• Managed, led, and oversaw a cross-functional team of 30 employees in all aspects of daily operations.

• Demonstrated broad skills in developing and implementing effective strategies to significantly improve team productivity and efficiency.

• Skillfully used PowerBI to analyze data and monitor performance.

• Provided in-depth training and mentoring to team members to enhance their skills and performance.

• Held an instrumental role in monitoring and evaluating employee performance while providing constructive feedback and initiating disciplinary actions, as necessary.

• Collaborated with other departments in ensuring seamless workflow and achievement of organizational goals.

Key Achievement:

• Recognized for successfully reviewing and providing improvements to rural routes, saving the post office

$150k in costs.

United States Postal Service (Tahuya, WA) 09/2020 – 12/2022 Clerk

• Successfully managed, led, and oversaw a cross-functional team of clerks with a focus on ensuring efficient and accurate completion of administrative tasks.

• Skillfully developed and implemented standard operating procedures with an emphasis towards streamlining workflow and improving productivity.

• Demonstrated in-depth skills in conducting performance evaluations and providing feedback to support employee development and performance improvement.

• Displayed solid skills in coordinating and prioritizing work assignments to meet deadlines while achieving departmental goals.

• Effectively resolved customer inquiries and complaints in a timely and professional manner. Chris Levin

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United States Postal Service (Othello, WA) 07/2021 – 10/2021 Postmaster (Fill In)

• Effectively managed all aspects of daily operations of the post office with a focus on efficient and timely delivery of mail and packages.

• Provided broad supervision of a cross-functional team of postal workers with an emphasis towards providing guidance and support to ensure optimal performance and customer service.

• Successfully developed and implemented innovative strategies to significantly improve mail delivery processes, resulting in increased efficiency and reduced costs.

• Displayed exceptional abilities in resolving customer inquiries and complaints while maintaining a high level of customer satisfaction and resolving issues in a timely manner.

• Consistently ensured compliance with postal regulations and policies via conducting regular audits and implementing corrective actions as needed.

United States Postal Service (Belfair, WA) 03/2020 – 09/2020 Postmaster (Detail Assignment)

• Held an instrumental role in performing weekly safety talks while managing any issues that arose.

• Provided in-depth reports on a daily and weekly basis.

• Successfully collected payments for postage and other services with a focus towards ensuring optimal accuracy of transactions.

• Recognized for effectively handling customer inquiries and complaints in a professional and timely manner.

• Consistently maintained accurate records of deliveries, payments, and customer interactions. United States Postal Service (Shelton, WA) 11/2019 – 02/2020 Supervisor (Detail Assignment)

• Successfully managed and led a diverse team of employees with a focus on providing guidance and support to ensure efficient workflow and goal achievement.

• Demonstrated in-depth skills in developing and implementing performance metrics to evaluate team performance and identify areas for improvement.

• Held an integral role in creating and maintaining work schedules while ensuring adequate coverage and efficient allocation of resources.

• Skillfully conducted regular training sessions to significantly enhance employee skills and knowledge, promoting professional development within the team.

• Effectively resolved conflicts and addressed employee concerns with an emphasis on fostering a positive and collaborative work environment.

Additional Professional Experience:

United States Postal Service (Everett, WA) 06/2013 – 11/2019 City Carrier

Education

High School / GED – Boise State University (Boise, ID), 09/2005 – 12/2005 Specialized Certifications

IBM Data Analytics Certification, 06/2024

Technical Proficiencies

Excel; PowerBI; SQL; Python; R.

Professional Organizations

USBC – Member, 09/2023 – Present

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