Salesforce Com Administrator

MD SAIDUR RAHMAN

Queens, NY ***** 1-347-***-**** ad5nmj@r.postjobfree.com

Profile:

Analytical, results-oriented, and performance-driven professional, offering more than Eight years of experience in IT and software testing within financial, insurance, and Investment industries. Dedicated and certified Salesforce Administrator and Platform developer with [5 years] of experience in designing, configuring, and maintaining Salesforce solutions/nCino to enhance business operations. Adept at collaborating with cross-functional teams to drive system improvements, increase user adoption, and achieve business goals, developing test plans, cases, and automated scripts, participating in evaluating business level-requirements, and manual testing methods; and performing smoke, functional, integration, system, User Acceptance Testing (UAT), regression, and graphical user interface (GUI) testing. Skilled in object-oriented programming (OOP) through Java, while implementing inheritance, polymorphism, encapsulation, abstraction, and Java collections.

Professional Summary

8 years of extensive experience in Automation Testing, covering web and mobile applications and Five years on Certified salesforce.com, involves working on configuration, customization, and integration.

Collaborate with stakeholders, including business users, product owners, and project managers, to understand and document business requirements. Conduct workshops, interviews, and surveys to elicit information about business processes, goals, and challenges. Create detailed and clear documentation of business requirements, including use cases, user stories, process flows, and data models.

Expert level in understanding of Salesforce.com CRM and its Development Life Cycle.

Strong implementation and rollout experience with salesforce.com CRM (Sales Cloud, Service Cloud, Community, and Marketing cloud), Collaboration cloud, Communities, Sites and Force.com Apttus CLM and CPQ platform.

Strong business and technical experience in requirements gathering including Designing, development, implementation, and installation EAI using MuleSoft.

Experience in developing Custom Objects, Custom Fields, Page Layouts, Tabs, Custom objects, Field Dependencies, Relationships, Validation Rules, Workflow Rules, Approval Process and Data Management.

In-depth understanding of Salesforce.com’s Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.

Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Apttus CPQ.

Experience developing solutions for the Apttus Contract Lifecycle Management (CLM) and Configure, Price Quote (CPQ) systems including X- Author for Word &Excel, development of clause libraries and contract templates.

Worked on Migrating from Salesforce Classic to Lightning Experience for some users in the organization.

Experience in building Lightning Components, Lightning Events, using Lightening Base Components, Lightning UI components and Aura Framework.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.

Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard, and Force.com Migration tool.

Created Custom objects for Quote and Quote lines and captured quote information for CPQ.

Worked with client-side developers and business analysts in developing configuration models in the CPQ workflow.

Salesforce product knowledge of Sales Cloud, Salesforce Maps and development experience Salesforce suite of products including, HVS, Tableau CRM and Inbox.

Proficient with Sales Cloud, sales, web service, Rest-API, Soap-API, Force.com App-exchange packages and Salesforce Metadata-API, Partner WSDL &Salesforce Enterprise WSDL.

Experience in SFDC Configurations/Customizations - as Administrator and Developer.

Customization of Apttus product by using Salesforce features like triggers, VF pages.

Experience in Analysis/Design/Development/Testing and Implementation, Client/Server Architecture.

Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.

Experience using Salesforce Data Migration using Data load tools; Workbench, Jitterbit Data Loader, Informatica, Apex Data Loader and Salesforce API Data Loader.

Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Changeset migration code and configuration from the Dev sandbox to Production.

Experience in using Copado for deploying the code from sandbox to production

Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.

Worked with OOPS concepts such as Inheritance, Encapsulation, Abstraction and Polymorphism.

Experience in command-line interface (CLI) environment in salesforce.com.

Good experience in GUI development using Visual Studio code.

Strong Agile Methodology, Scrum Framework Experience.

Good Experience in version controls GIT, Bit Bucket. Skills

Technical Skills

Operating Systems:

MS-DOS Windows macOS Linux UNIX iOS

Android

Methodology:

Waterfall Agile (Scrum) V-Model (Software

Development)

Databases:

Microsoft Access Oracle Microsoft SQL Server

Testing Tools and Plugins:

Selenium Web Driver Eclipse IntelliJ TestNG JUnit

Maven J-Meter Postman Rest Assured GIO Active MQ DIV Appium Salesforce Vscode nCino MABL Microsoft Dynamics

365 SAAS PAAS OFSAA AxiomSL

Jenkins Git Firebug Cucumber Apache POI

Defect Tracking Tools:

HP Quality Center/ALM JIRA TFS

Programming Languages:

Java JavaScript Apex Gherkins SQL HTML

Framework

Data-Driven Testing Framework

Keyword-Driven Testing Framework

Hybrid Driven Framework

Aura Framework

Work History

Senior Automation Eng/ Business Analyst. (Salesforce/nCino) 01/2022 - Current First Republic Bank, New York – New York, NY

Provide expert oversight to existing tests toward test automation. Offer hands-on support to architect in developing automation framework from ground up.

Project Handled:

Project Name: Monitoring & Control Loan System (MCLS) Application: MCLS (Monitoring & Control Loan System ) is a web-application for high-risk high value, Compliance AML, all new loan that need to be controlled and monitored by the set of rules, Case management/assignment, intelligent clint 360 profile,Loan origination, Omnichannel services, Agile delivery.

Created a test Plan for PLP and MCLS new line of business testing, based on QA team Requirements.

Managed regression test cases for PLP and MCLS and PLOC coverage in Jira, creating Test Execution cycles.

Designed, developed, and maintained automated test scripts using MABL tools to verify the functionality of web and mobile applications.

Collaborated with the development and quality assurance teams to integrate MABL into the continuous integration/continuous deployment (CI/CD) pipeline, streamlining the testing process.

Collaborated with key stakeholders to understand business requirements and translate them into Salesforce solutions.

Configured, customized, and maintained Salesforce CRM, ensuring data integrity and system reliability.

Implemented automation using Process Builder, Workflow Rules, and Flow to streamline business processes.

Designed and deployed custom reports and dashboards to provide insights for sales, marketing, and customer service teams.

Implemented and maintained TCP/IP protocols in a large-scale network environment.

Collaborated with cross-functional teams to ensure seamless communication and data transfer.

Troubleshooted and resolved TCP/IP related issues to optimize network performance.

Managed user accounts, profiles, and permission sets to ensure proper access control and security.

Conducted user training and provided ongoing support to enhance Salesforce adoption.

Led data migration projects to import/export data into/from Salesforce.

Collaborated with developers to integrate Salesforce with other third-party applications, such as marketing automation tools and customer support platforms.

Monitored system performance and implemented optimizations to improve efficiency and responsiveness.

Stayed up-to-date with Salesforce releases and best practices to recommend and implement system enhancements.

Serve as the Salesforce subject matter expert and trusted advisor to all users and stakeholders, providing guidance and support to ensure maximum platform utilization.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.

Hands on experience on nCino which is cloud based Bank operation system.

Create Lead testing effort for 'Commercial Lending' loan origination system (nCino) built on Salesforce.com that combines customer relationship management (CRM), loan origination, content management, business process management, and instant reporting in one location.

Worked on Loan Origination and manual and custom documents placeholder in nCino.

Implemented security for application using Profiles, Roles, Permission sets and sharing rules for organization.

Implemented custom validation rules, custom Formulas, email Templates, Assignments Rules and Auto- Responses for Cases and Leads,

Design and deliver enhancements to Salesforce.com capabilities, including reports, dashboards, and automated workflows, to streamline operations and drive efficiency.

Worked with various Salesforce.com objects like Accounts, Reports and Dashboards

Setting up and worked on Salesforce Dynamic365(ERP solution) and Salesforce CPQ (configure, price, quote solution) integration.

Display technical expertise in building automation framework from scratch through Selenium WebDriver, Java Programming Language following BDD with Cucumber

Utilize Gherkins language to write test cases, Maven to build tools, TestNG for unit testing, Git for version control, Jenkin for CI, and Selenium Page Factory concept for Page Object Model

Maintain active participation in release and sprint planning, retrospective, and daily Agile Scrum development Develop and implement the following applications:

Tests for usability, interface, low-level resource, service, and compatibility testing for mobile devices.

Oracle SQL Queries to validate data from database tables, along with back-end testing.

Expert in Performance test using J-Meter.

JIRA for defect life cycle from opening to closure.

Demonstrate excellent skills in various testing, including smoke, black box, functional, integration, component, UI, data, interface, regression, and UAT web and client-server-based applications.

Deal with preparation of test strategy and schedule for new and upgraded application and services. QA Automation Engineer and Business Analyst 01/2019 - 12/2021 American Transit Insurance Company – NY

Newly Developing Insurance Brokerage/ Agency management system with accounts. Offer hands-on support to architects in developing automation framework from the ground up as requirements. Project Handled:

Project Name: IBMSA (Insurance Brokerage Management System with Accounts) Application: Worked on multiple core applications Property and Casualty (P&C), Life and Health (Dental, Vision, Medications, Long term care, accident death and dismemberment, hospital indemnity and others), Claim Center (CC), Risk Analyzer (RA) and Commercial Auto Payment (CAP), Online customer portal (OCP),UPR,EPR etc. Responsibilities:

Analyzes all data sets to identify effective ways of boosting organizational effectiveness.

Design and deliver enhancements to Salesforce.com capabilities, including reports, dashboards, and automated workflows, to streamline operations and drive efficiency.

Used Salesforce Inspector enabling users to view field details and import and export operations from the record detail page in Salesforce.

Configured, customized, and maintained Salesforce CRM, ensuring data integrity and system reliability. Implemented automation using Process Builder, Workflow Rules, and Flow to streamline business processes.

Actively involved in all phases of Software Development Life Cycle (SDLC)

Led a cross-functional team to define and document business requirements for a CRM system.

Conducted data analysis to identify cost-saving opportunities.

Collaborated with stakeholders to design and implement process improvements.

Participated in release planning, sprint planning, daily scrum and retrospective in agile scrum environment.

Design and develop Test Plan, Test Cases, and Automated Test Scripts

Submit the defect reports, and communicate issues to business, engineering, and management using JIRA.

Expert in BDD framework cucumber and Data driven framework selenium web driver, Java.

Developed and maintained automation test scripts to support functional, regression testing and participated actively in system testing and regression testing

Developed Automation framework from scratch using Maven, TestNG with java programming language

Work with the Automation Engineer team to automate test scripts using Selenium Web Driver, enhance the scripts, debugging the scripts

Experience in cross browser testing using TestNG and hands on experience in Selenium Grid

Developed Data driven, Keyword driven and Hybrid test framework with Page Object Model approach.

Use Jenkins as Continuous Integration (CI)

Check, and verify the Configuration file written in XML

Use GitHub as a version control managements systems for the automation scripts and update repository

Performed Restful API testing using RestAssured, testNG, and maven

Performed Mobile web and native App testing for Android, and iOS

Performed different types of testing Smoke, Functional, GUI, Integration, System, Regression, User Acceptance and Production support.

Performed End-to-End testing frontend and backend plus considering all interfaces and subsystem for functional and non-functional testing

Developed complex SQL queries to do data validation

Used standard SQL functions and commands to develop SQL queries

Led 2-3 junior QA team member for smaller or part of project to achieve results

Worked closely and independently with various teams including development and management

Supported Production deployments and Monitored and track high Priority defects and Production Issues on day- to-day basis tested the application on various generations of Android and I phone Senior Selenium Automation QA 03/2017 - 12/2018

Rabo Bank – Manhattan, New York

Project Handled:

Project: Liquidity Risk Management

Moody's – Web based application- designed to manage Liquidity Risk QlikView- Web based application -designed to manage Liquidity Risk report and 2052a reports Responsibilities:

Experienced with Agile (Scrum) methodology approach and follow-up with TFS(Team foundation server)

Extensively work throughout defect life cycle from opening to closure using TFS

Setup Automation from scratch in this project

Build and enhance the Automation framework from scratch

Working with team and understanding business requirement, doing manual testing

Validation data from Database, Excel(Pivot) table with Test data

Expert in Excel formula and VLOOKUP to validate data manually and expert in Excel Automation with java using POI, Aspose cell, SmartXLS API

Using Selenium Webdriver and cucumber,Junit with java programing language for Automation

Write feature file with Gherkin language for business logic and test cases, enhance the scripts and synchronize, debugging the scripts and save the time for regression testing, smoke, and sanity testing

Performed compatibility testing with various mobile handsets to ensure that functionality working as expected

Expert in identification of element with locator and XPath

Extensively involved in data driven testing from Excel, Web Table and Backend

Managing Automation project with Maven Build tool

Use Jenkins for Continuous Integration

Expert Rest Assured with JAVA for REST API

Mobile native app automation with Appium

Expert in various type of reports using cucumber Extent Report, ReportNG, Surefire

Use TFS as a version control managements for the automation scripts and update repository

Write complex SQL queries to test Data from Backend

Environment: Windows 7, TFS(Team foundation server), MS Office 2013, Skype for Business, Outlook, SharePoint, Share drive, Eclipse (IDE), Selenium Webdriver, Java, TestNg, Maven, Jenkins, Oracle. Software QA Analyst 02/2016 - 02/2017

Fidelity Investment – Merrimac, NH

Project Handled:

Project: Liquidity Risk Management

Application: Risk Model project aims to address customer complaints arising from the current 4-day hold on deposited funds. Delivery of risk model will implement a process that will accelerate funds availability for Personal Investing, Trading (PI) deposits (for non-On Us checks, EFT, etc.)An accelerated hold period value is derived based on the account's risk tier (assets + tenure), deposit instrument (check, EFT, etc.), deposit channel (mail, branch, mobile, home scan, EFT) and deposit amount to be utilized by the current nightly transaction aging process, Deposit outcome from Rules Management was displayed to customers via Web/Mobile application, This project was part of Compliance to Reg CC by FRB and dealt with AML and Fraud Management arising from householding risk. Responsibilities:

Involved in complete QA Life Cycle

Involved in analyzing user requirements, identifying test cases and setting up test data

Participated and involved in test procedures and test plans reviews.

Designed and developed Test Plan, Test cases, and Test Scripts

Extensively worked with Database verifications and Validations

Conducted Backend testing using SQL and database concepts

Executed different types of testing Black Box, Smoke, Unit, Regression Testing, Integration Testing, System Testing, participated UAT Testing

Managed software requirements, test cases, test execution, and defects using HP Quality Center

Worked closely with product developers and other teams to achieve systems information performed all required testing and meet deadlines

Responsible for weekly status updates showing the progress

Participated in team meetings with Functional/Development Team to fix defects.

Maintained regulatory compliance at Liquidity Coverage Ratio (LCR), Net Stable Funding Ratio (NSFR)

Environment: Windows 7, TFS(Team foundation server), MS Office 2013, Skype for Business, Outlook, SharePoint, Share drive, UFT, Eclipse/IntelliJ (IDE), Selenium Webdriver, Java, TestNg, Maven, Jenkins, Oracle. Vscode, OFSAA,AxiomSL

Education

Masters: Management (MBA) - 2000

National University

Chartered Accountancy Course: 4 Years Course - 2002 ICAB

Certifications

• Licensed [Salesforce Admin] - [2023]

Additional Information

Client/Stakeholder Management & Issue Resolution. Planned & strategized test schedules in accordance with project scope and delivery deadlines Identified, analyzed & reported application defects and rendered assistance with resolution via JIRA Interacted with customers & internal stakeholders to ensure complete & thorough understanding of all requirements. Designing, configuring, and maintaining Salesforce solutions (nCino)to enhance business operations. Adept at collaborating with cross-functional teams to drive system improvements, increase user adoption, and achieve business goals. Defined, implemented, and maintained test plans, test specifications, and test suites. Implemented and executed test strategies to improve the overall quality and boost test code coverage. Directed Performance and Load Testing, and administered System performance & health monitoring. Appointed in-charge of testing web services in SOAP/REST with JSON/XML data to enhance customer-facing apps/APIs. Developed & executed test cases to boost automated test coverage for existing functionality Deployed both functional and automation testing to successfully integrate backend with Restful APIs. Enhanced and maintained the test automation framework that is built using widely used, open source frameworks such as Selenium, Cucumber, and Gherkin. Integrate new libraries and frameworks as the mobile test automation landscape matures Work with the software development and manual test team to build, maintain, and monitor the existing suite of automated tests. Understand the business domain and customers we support to ensure that the test suite catches defects before they reach the customer. Independently developed Test Plans, Test Cases and Test Specification documents. Assesses and evaluated the coverage of all aspects of requirements in the test design Defined functional test cases based on technical design/functional design for verifying accuracy of developed features Documented testing results & performed root cause analysis to initiate corrective action for meeting quality objectives. Led manual, compatibility, performance and security testing for web applications Deployed expertise in test planning, test design, test strategy & execution in addition to Agile/Scrum methodologies Conducted Test Planning, strategized system testing & methodologies and developed system integration test cases. Formulated scalable automated test frameworks and test suites across technologies for the entire product portfolio Rendered assistance to conduct design/code inspections & performed manual testing encompassing all functionalities. Stakeholder Management & Webpage Development Collaborated with developers and QA leads to enhance testing performance, automation, and tools Automated and resolved defects for developing an end-to-end testing solution Devised processes for high-quality releases with clearly defined test phase entrance and exit criteria Scripted detailed test scenarios via advanced test automation frameworks like Cucumber/BDD frameworks, etc. Languages

English

Full Professional

Bengali

Native or Bilingual

Hindi

Professional Working

Urdu

Professional Working

Spanish

Limited Working

Work Status

US Citizen

https://www.linkedin.com/in/saidur-r-07555428/

https://www.salesforce.com/trailblazer/mrahman250

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