Administrative Assistant Office Manager
Resume:
Kathryn Palaia
Plainville, CT *****
ad5nmb@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Harriott Home Health Care - Hartford, CT
May 2019 to Present
Manage and educate staff in Sandata Scheduling System for Skilled and non skilled personnel. Create schedules in Sandata and Devero.
Audit data in Devero system.
Work with Case Managers monitoring/obtaining all
Prior Authorizations for MFP and CCC waiver patients. Answer multi line phone system.
Field calls from Patients/Staff.
Dispense keep track of Clinical and PPE supplies to field staff. Field calls for clinical referrals/vaccines
Direct calls to appropriate staff
Compose detailed and accurate emails regarding any calls that need follow up from Supervisors, clinical or fellow administrative staff.
Verifying Insurance in DSS website.
Checking Dr’s Verifications in Op edge and Husky Health Fully oversee, edit and audit
Sandata Maintenance System.
Working in close contact with Biller in order to be able to bill correctly for DSS, out of Sandata System. Faxing from patient files in Devero system as well as standard fax machine. Verify and Audit HHA employees hours for payroll.
Point of contact for HHA employees scheduling PTO. Office Manager/ Personal Care Attendent
A.L.L. Homemakers and Companians - Bristol, CT
May 2008 to Present
Office Manager:
Cover office when owner of companyoff site:
Acting as receptionist: field calls from, case managers, clients and staff, problem solving issues as arise, Document accurately all in coming and out going calls Generate and process payroll reports.
Monitor in office system daily staff schedules, as well as make adjustments as needed to staff schedules and input bi monthly schedules in system Santrax Office System. Conduct and document mandatory monthly staffbackground checks. Perform additional office tasks as arise.
Personal Care Attendant:
Monitor and assist elderly clients with daily personal care, as well asevery daytasks in order to stay in home living environment. Assess and Document accurately each visit.
Work with clients, family and additional health care providers to assure success and safety of clients. Cook, Assistant Manager
New England General Store - Farmington, CT
October 2006 to July 2007
Head Cook for fresh food cafe.
Supervised and trained small staff.
Ordered from suppliers.
Cashed out customers.
Assistant Preschool Teacher
Bristol Community Organization/Head Start - Bristol, CT August 1999 to July 2002
Care and education of 18 3-5 yr olds.
Acted as head teacher when needed
Made home visits and conducted parent teacher conferences quarterly. Attended numerous required training sessions.
Completed documentation to comply with state and federal regulations as required. Education
Associate in Liberal Sciences
Tunxis Community College - Farmington, CT
Skills
• execellent multi- tasking, strong in customer/client relations, strong work ethic, quick learner, dependable, personable (2 years)
• Word
• Front Office
• Front Desk
• Microsoft Office
• Typing
• Quickbooks
• Medical Billing
• Medical Office Experience
• Office Management
• Multi-line Phone Systems
• Insurance Verification
• Administrative Experience
• Customer service
• HIPAA
• Cooking
• Supervising experience
• Office management
• Teaching
• Office experience
• Time management
• Communication skills
• Microsoft Outlook
• Front desk
• Bookkeeping
• Filing
Certifications and Licenses
Driver's License
Additional Information
Certificate in Asthma Education
Relias Training Courses Completed
Facing Confrontation in Customer Service
CT mandatory Training Sexual Harassment
HIPAA:Basics
Role of Social Determinants in todays Heath Care
About infection control and Prevention
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