Data Entry Customer Service
Resume:
Kimberly Schroen
****a Washington Avenue
Severn, MD 21144
**********@*****.***
Summary
Hardworking and dedicated employee with Mortgage Knowledge, Data Entry, Analyzing contracts, Administrative, Baking, Sales and Customer Service Experience. Skills
Data Entry, Analyzing and Reviewing Contracts, Post Closing Mortgage Documents, Notary Public, Customer Service, Inventory, New Employee Training, Copy/fax/phone and Strong Organizational skills.
Education
September 2007- February 2009 The Restaurant School, Philadelphia, PA
Associates of Science Degree in Pastry Arts
Graduation Date: March 2009
Magna Cum Laude
September 2006- May 2007 Anne Arundel Community College, Arnold, MD
Pastry Arts
Transferred to The Restaurant School
General Studies
Dean’s List 2006-2007
Employment
December 2022- present National Express/Durham School Services Odenton, MD
Office Administrator
Verify hours for bus drivers & bus aides in Compass
Review & Submit I9’s, Direct deposit forms, Zonar cards & Wisely cards for new employees
Submit & review hours for each employees for payroll bi-weekly
Create & send invoices to customer for school field trips & sports trips using Oracle/ Compass
Create & complete invoices for general bills (ex. Uniform cleaning, bus repair, bus washing) in Oracle/Concur
March 2022 – October 2022 Academy Mortgage Corporation Glen Burnie, MD
Administrative Assistant (scrubber)
Review and complete required fields in Encompass to be a completed 1003
Review and analyze contracts to match data entered in Encompass (ex. Loan amounts, deposits and dates for closings)
Attention to detail with data entry for completion and accuracy
Review, rename, and enter values of the borrower documents in file, send notes to the loan officer of my observations of the file and what is still needed from the borrowers
Review credit report for correct date of birth and social security number for borrowers
Basic set up of the files in Encompass prior to disclosures for the transaction coordinator to disclose, note to TC of the documents missing
Send borrower the SSA89 form to electronically sign
Download the borrower’s disclosures after they were electronically signed January 2022- March 2022 S3 Shared Service Solutions, LLC Linthicum, MD
Real Estate Servicing Specialist
Prepare Mortgage Satisfactions for mainly SECU members through Simplifile
Review and upload through Simplifile for handwritten mortgage satisfactions
Review, name and index mortgage satisfactions through Identifi
Use DNA portal to access members information to complete mortgage satisfactions
November 2021- January 2022 Planet Home Lending
Columbia, MD
Collateral Document Specialist
Work with internal teams to resolve collateral issues with document custodian
(investors)—mostly needing the Deed of Trust, Mortgage and Title Policy
Reach out to correspondent sellers/title companies to retrieve missing or incorrect documentation
Monitor the pool statues to ensure the proper documentation is provide to the document custodian
Utilize the proper portals to retrieve correct documents (Encompass, BlueSage and Blitz)
June 2019 – November 2021 Academy Mortgage Corporation Glen Burnie, MD
Post-Closer
Review and Analyze the settlement disclosures that the borrowers signed to have accurate, legible and correct signatures with notary sections accurately completed
Reach out to title companies when information is incorrect or missing important documents ( ex. Mortgage, Warranty Deed or Closing disclosures)
Assign out files for everyone on the team that comes in for the day
Upload respective files to the proper housing websites ( ex. Maryland housing, Indiana housing, Vermont Housing, Florida housing, Missouri housing)
Notary Public since September 2020
December 2014- February 2019 Academy Mortgage Corporation Glen Burnie, MD & Texas (remote)
Administrative Assistant
*worked remotely in Texas from September 2017 to February 2019*
Order Appraisals on LenderX system and update the log (Excel spreadsheets)
Handle Closing Disclosures of borrowers needed to acknowledge retrieval
Send emails to borrowers about their closings and appraisal scheduled
Upload, review and rename documents provided by borrowers
Utilize Encompass on entering new borrowers
Follow up with borrowers and prospects on documents needed April 2014- June 2014 Law Offices of Hall, Butler, Macleay & Barnes, LLC Bowie, MD
Administrative Assistant
Create new case files after the initial consultation
File the claim onto the workers compensation website
Assisted the secretaries when it was needed
Log the new clients onto our database
December 2009- April 2014 Weis Markets, Laurel, MD Cake Decorator
Advise customers on bakery purchases
Record monthly inventory
Decorate assorted cakes and cupcakes
Order frozen products and bakery supplies
Organize unique baked goods for showcase
Assemble and finish specialty cake orders
Bake bread and rolls for consumer purchase
Complete bread preparation when needed
Collaborate with and assist other team members
Brainstorm ways to increase store sales
March 2009- November 2009 SugarBakers Cakes, Catonsville, MD Customer Service Associate
Handled customer orders and pickups
Sold desserts to patrons
Baked dessert items to sell in-store
March 2008- January 2009 Jones Restaurant, Philadelphia, PA Pastry Intern
Prepared all desserts for the restaurant/catering company/continental restaurant
Responsible for daily inventory on products
Assisted line production when needed
June 2005- August 2007 Miss Nancy’s Fancy Bakery, Annapolis, MD Baker’s Assistant/ Apprentice
Produced a variety of baked goods for customer purchase
Assisted in wedding cake orders
Completed customer orders
Systems
Compass, Concur, Oracle, Encompass (LOS program) BlueSage (LOS program), Blitz (LOS program), State Housing Portals via websites, Docusign, Adobe sign, Fedex, Microsoft Office (PowerPoint, Excel, Word, Outlook), and Retalix (ordering system)
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