Customer Service Support Services
Resume:
Priscilla Morin
ad5nl2@r.postjobfree.com
Professional Summary
Skills Leadership • Proficient with Workday • Team player • Excellent time management skills • Conflict Management • Active Listening • Critical Thinking • Collaboration • Problem Solving
Experience
• Remote Support Services
• Handle high volumes of inbound and outbound calls.
• Assist with account resolution by communicating account information
• updating insurance
• offering solutions
• and establishing payment arrangements.
• Provide exceptional customer service to our client's patients
• Document all alarm activity and phone calls via computer and activity reports
• Able to type a minimum of 35 words per minute
Remote Collection Representative.
2021 - 2022
• Responsible for taking patients' vital signs and reporting any abnormalities to the physician
• Assists with accurately checking blood pressure and temperature as well as observing patients and keeping track of their conditions or behaviors.
• Handles the day-to-day tasks needed to keep patients comfortable and healthy
• including feeding
• bathing
CNA, Help, Home Care. Chicago, Illinois
2020 - 2021
Active Listening
Answering phone calls
Bilingual
Vitals
House cleaning
Phlebotomist
Skills
English
Languages
5132 Airforce Drive, Wichita Falls, Texas 76306
• and dressing patients.
• Ensures that meals are served properly
• beds are neatly made
• and rooms are clean
• and medical equipment is set up.
• Establish a good and respectful relationship with the patients
• staff
• and families.
• Assist 50+ customers per day
• providing successful solutions in a polite manner using active listening to ensure customer retention
• Providing information about products and services
• Taking customers orders
• Responding to customer complaints
• Processing returns and performing countless other activities.
• Ability to handle pressure
• EΛective communicative skills
Experienced Call Center/Collection Specialist. Chicago, IL 2019 - 2020
• Assisted the store manager to run the store smoothly and efficiently.
• Handled all customer complaints and concerns in a professional and courteous manner.
• Responsible for managing all aspects of the store's operations
• including staffing
• inventory management
• customer service
• and sales goals.
Assistant Manager, Dollar Tree. Chicago, Illinois
2018 - 2019
• Greet customers in a courteous and welcoming manner.
• Efficiently handle customer orders
• questions and requests regarding their orders.
• In charge of welcoming customers
• taking their orders
• and helping them have a great experience.
Associate, Corner Bakery. Chicago, Illinois
2017 - 2018
Education
Associate's in General Studies, Trained as a Phlebotomist, June. 2021
Harold Washington College, Chicago, Illinois
2016
Dawson Technical Institute, Chicago, IL
Training Certificate, 2015
Catalyst Maria High School, Chicago, Illinois
High School Diploma, 2014
Certifications
• Basic Carpentry and Construction Training Certificate Training Certificate
Phlebotomist
CNA
Associations
•• RTW Veterans Facility
• Chicago
• Illinois
•• Assisted with organization of donated clothes for the clients
•• Responsible for answering phone calls in a friendly manner
•• Filing and Managing Mail
•• Preparation of food for clients while maintaining standard health procedures
•
References
• Edmond love 256-***-****
• chelsea adefoyie 210-***-****
• julissa dolores 210-***-****
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