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Customer Service Support Services

Wichita Falls, TX, 76306
May 12, 2024

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Priscilla Morin


Professional Summary

Skills Leadership • Proficient with Workday • Team player • Excellent time management skills • Conflict Management • Active Listening • Critical Thinking • Collaboration • Problem Solving


• Remote Support Services

• Handle high volumes of inbound and outbound calls.

• Assist with account resolution by communicating account information

• updating insurance

• offering solutions

• and establishing payment arrangements.

• Provide exceptional customer service to our client's patients

• Document all alarm activity and phone calls via computer and activity reports

• Able to type a minimum of 35 words per minute

Remote Collection Representative.

2021 - 2022

• Responsible for taking patients' vital signs and reporting any abnormalities to the physician

• Assists with accurately checking blood pressure and temperature as well as observing patients and keeping track of their conditions or behaviors.

• Handles the day-to-day tasks needed to keep patients comfortable and healthy

• including feeding

• bathing

CNA, Help, Home Care. Chicago, Illinois

2020 - 2021

Active Listening

Answering phone calls



House cleaning





5132 Airforce Drive, Wichita Falls, Texas 76306

• and dressing patients.

• Ensures that meals are served properly

• beds are neatly made

• and rooms are clean

• and medical equipment is set up.

• Establish a good and respectful relationship with the patients

• staff

• and families.

• Assist 50+ customers per day

• providing successful solutions in a polite manner using active listening to ensure customer retention

• Providing information about products and services

• Taking customers orders

• Responding to customer complaints

• Processing returns and performing countless other activities.

• Ability to handle pressure

• EΛective communicative skills

Experienced Call Center/Collection Specialist. Chicago, IL 2019 - 2020

• Assisted the store manager to run the store smoothly and efficiently.

• Handled all customer complaints and concerns in a professional and courteous manner.

• Responsible for managing all aspects of the store's operations

• including staffing

• inventory management

• customer service

• and sales goals.

Assistant Manager, Dollar Tree. Chicago, Illinois

2018 - 2019

• Greet customers in a courteous and welcoming manner.

• Efficiently handle customer orders

• questions and requests regarding their orders.

• In charge of welcoming customers

• taking their orders

• and helping them have a great experience.

Associate, Corner Bakery. Chicago, Illinois

2017 - 2018


Associate's in General Studies, Trained as a Phlebotomist, June. 2021

Harold Washington College, Chicago, Illinois


Dawson Technical Institute, Chicago, IL

Training Certificate, 2015

Catalyst Maria High School, Chicago, Illinois

High School Diploma, 2014


• Basic Carpentry and Construction Training Certificate Training Certificate




•• RTW Veterans Facility

• Chicago

• Illinois

•• Assisted with organization of donated clothes for the clients

•• Responsible for answering phone calls in a friendly manner

•• Filing and Managing Mail

•• Preparation of food for clients while maintaining standard health procedures


• Edmond love 256-***-****

• chelsea adefoyie 210-***-****

• julissa dolores 210-***-****

Contact this candidate