Customer Service Property Manager
Resume:
Jennifer King
Self motivated Hard worker..
Napoleon, OH 43545
****************@*****.***
A determined and hard - working single mother, good at multitasking, who enjoys working, takes pride into my work, and working with others. Fast learner, pays attention to detail, and welcomes a challenge.
Willing to relocate to: Defiance, OH - Swanton, OH - Wauseon, OH Authorized to work in the US for any employer
Willing to relocate to: Wauseon, OH - Defiance, OH - Bowling Green, OH Authorized to work in the US for any employer
Work Experience
Property Manager
BIRCHWOOD TERRACE - Defiance, OH
August 2023 to January 2024
Managed 3 mobile home parks,
• Collected rent payments and in-putted them in rent manager,
• Worked with tenants on payment plans if needed
• Would scan in bank deposits
• Worked well with maintenance to assure the upkeep of the parks and any issues that may have come up.
• Gave violations when needed,
• Handled any title transfers
• All customer service needs
• Filing
• Made any purchases needed for the parks and office
• Did Expense Reports
• Communicated with the supervisor and with head office regarding things.
• Would scan in any information needed and send to head office
• Assisted everyone with any questions or concerns
• Answered phone
• Corresponded through email when needed
• Made any calls that needed done
• Would go drive through routinely
• Handled lease agreement signings
• Did move out and move in
• Familiar with word and Excel
• All other miscellaneous office management work etc. Assistant Manager
Quality inn - Defiance, OH
September 2021 to May 2023
Worked Front desk and assisted the General Manager with various duties.
• Answered the phone
• Created and inputted guest reservations into the system
• Assigned the Daily Housekeeping Duties
• Assisted with money management
• Collected and processed payments
• Managed all employees
• Managed Inventory
• Checked/tested pool chemicals/levels to be sure of accurate reading
• Ran breakfast
• Did laundry
• All customer service needs
• Handled any questions, requests or complaints
• Managed and documented the monthly revenue numbers
• computer work
• Would communicate through emails
• I'm familiar with Excel and word
• Assisted the guest with there check in
• Assisted the guest with there check out
Supervisor
Quality Inn - Findlay, OH
July 2021 to September 2021
I assisted the General Manager with all duties
• Managed front desk employees -made reservations
• Answered phones
• Collected and processed all payments
• Assisted with Money management,
• Assisted guest with any request or complaints
• Customer service
• I'm familiar with choice advantage
• Word and Excel
• Assisted guest with there check in
• Assisted the guest with there check out
Waitress/server
Frischs Big Boy - Napoleon, OH
February 2021 to July 2021
Customer service duties
• Answered the phone
• Collected and processed all payments
• Handled the cash register
• Assisted the customers
• Took orders
Newspaper Delivery
Self Employed Contractor - Liberty Center, OH
October 2020 to February 2021
I helped my sister by taking over her newspaper route which included picking up and delivering The Blade Newspaper to many customers.
It was a temporary position, to help them out for a short period of time. Construction Clean Up Crew
Contracted through Time Staffing - Napoleon, OH
October 2020 to December 2020
This was a temporary position to where I did clean up and any other tasks they needed done towards the end of construction of Loves travel shop.
Manager
Continental Plaza- Marathon - Wauseon, OH
August 2019 to September 2020
Manager at the car wash side
• Would guide, teach and manage the younger employees
• Prep cars
• Pump gas for customers if needed
• Run the vehicles through the car wash
• Collected and processed all payments
• Ran the cash register
• Answered the phone
• Assisted all customers who came in
• Kept everything stocked and clean
• Would go to the other side, and help over there as well
• Stocked coolers
• Took orders and there payment
• Handled any issues that may have come up
• Various other tasks as well
Front Desk Attendant
Comfort inn & suites - Napoleon, OH
April 2017 to August 2019
Customer service work
• Answered phones
• Created and inputted reservations into the system
• Collected and processed all payments
• Assisted guest with check in
• Assisted guest with there check out
• Familiar with choice advantage
• Worked on windows Word and Excel software
• Managed Inventory
• Breakfast
• Laundry
• Managed the emails
• Ran errands for the General Manager by going to the bank for deposits or to get change, and to go buy supplies at the store
• Assigned the housekeepers there duties for the day
• Other miscellaneous office tasks as well.
Education
Homeschool
Skills
• Management (3 years)
• Inventory control (7 years)
• Cash handling (10+ years)
• Guest services (7 years)
• Cleaning Experience (7 years)
• Microsoft Word (7 years)
• Assistant manager experience (3 years)
• Managing employees (7 years)
• Laundry (7 years)
• Supervising experience (7 years)
• Payroll (3 years)
• Front desk (7 years)
• Property management (3 years)
• Customer service (10+ years)
• Budgeting (3 years)
• Office management (3 years)
• Typing (10+ years)
• Serving (1 year)
• Microsoft Office (7 years)
• Front desk (7 years)
• Accounts receivable (3 years)
• Leadership (10+ years)
• Assistant manager experience (7 years)
• Caregiving (10+ years)
• Manufacturing (10+ years)
• Assembly (10+ years)
• Negotiation (10+ years)
• Communication skills (10+ years)
• Accounting (3 years)
• Cash register (10+ years)
• Expense management (3 years)
• Accounts payable (3 years)
• Microsoft Excel (7 years)
• Organizational skills (10+ years)
• Customer support (10+ years)
• QuickBooks (3 years)
• Account management (3 years)
• Clerical experience (7 years)
• Office experience (7 years)
• Bookkeeping (3 years)
• Microsoft Outlook (7 years)
• Personal Assistant Experience (7 years)
• Computer skills (10+ years)
• Windows (10+ years)
• Filing (7 years)
• Administrative Experience (7 years)
• Car Wash (4 years)
Certifications and Licenses
Driver's License
Assessments
Sales skills — Proficient
January 2024
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
December 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
January 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Principles of accounting — Proficient
February 2024
Preparing financial records according to federal policies Full results: Proficient
Scheduling — Proficient
February 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Management & leadership skills: Impact & influence — Proficient January 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Teamwork: Interpersonal skills — Proficient
February 2024
Responding to challenging team situations at work
Full results: Proficient
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Office manager — Proficient
February 2024
Scheduling and budgeting
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
January 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Data entry: Attention to detail — Proficient
February 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Bookkeeping — Proficient
January 2024
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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