Administrative Assistant Customer Service
Resume:
Janet Alderman
Senior Administrative Assistant & Customer Service
Edgewater, FL
ad5ni9@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Service Advisor/Manager/Warranty
Factory Direct Marine and RV - Edgewater, FL
May 2021 to Present
Answer all service calls, check in new RV,s and Boats, prepare service paperwork for new, sold and outside customer units. Assign work to technicians follow through with parts needed to complete the job. Once completed do walk through and check all work that was done with the technician and make sure unit is ready to leave .
Office Manager
Sugar Mill Ruins Travel Park - New Smyrna Beach, FL May 2010 to May 2021
.Schedule reservations for short and long term
.Interact with clientele during the check in/check out process
.Place collection calls for accounts that are past due
.Efficiently fill propane for RV's, fork lifts and tanks
.Assist the owner with all AR/AP duties in the office
.Oversee and perform general office duties such as maintenance and cleaning, addressing guest requests inventory and ordering of store supplies, website maintenance and advertising Sort mail and packages daily
Office Administration
Big Johns's Carz and Trucks - Orange City, FL
June 2009 to May 2010
.Assisted Customers with purchasing based on their vehicle and budgetary requirements
.Accepted payments on vehicles with loan agreements, Additionally made collection calls on delinquent accounts when required
.Oversaw the inventory and stocking of new vehicles
.Assisted owners in the overall management of the business including: opening/closing scheduling,hiring and training of employees and ensuring DMV protocols and state regulations were met with each trade-in purchase or sale
Administrative Assistant
Foliage Imports - Pierson, FL
February 2007 to May 2009
. Answered all calls from clients,receiving orders,handling queries and researching any info that was required in greater detail
.Performed invoicing and inventory tasks for merchandise on the floor
.Effectively assisted both management and sales personnel with an eye toward expanding revenue
Closer/Funder/Loan Specialist Assistant
Countrywide Home Loans
July 2001 to January 2007
Accurately opened new files collecting all pertinent loan documents and disclosures required to send the files for processing and approval
.Followed both State and Federal lending regulations when working with customers to obtain both business and personal property loans Education
High school diploma
Albany High School - Albany, GA
Skills
• Accounts Receivable
• Office Management (10+ years)
• Microsoft Outlook
• QuickBooks
• Accounts Payable
• Payroll
• Time management
• Administrative experience
• Bookkeeping
• Customer service
• Supervising experience
• Hotel experience
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