Project Management Customer Service

Naima Camara

***** *** ****** ******, ** (***) -*54-9265 ad5nhv@r.postjobfree.com

Education

BA: Architecture; Minor: Project Management The University of Maryland, College Park, MD May 2022 3.48 GPA

● Office of Multi-ethnic Student Education Academic Excellence Award Nominee

● Office of Multi-ethnic Student Education Academic Excellence Honor Society Skills

Data Analysis Microsoft Excel Microsoft Word Microsoft PowerPoint Adobe Suite Primavera P6 Architectural Modeling Software Estimating Project Management People Management Customer Service Graphic Design Work Experience

Project Analyst Brailsford and Dunlavey, Washington DC April 2023 - January 2024

● Managed 5 to 6 diverse projects simultaneously, showcasing versatility across areas such as planning for the development of student-centric affordable housing, restructuring student meal programs, strategic development of campus edge projects, and feasibility planning for student housing solutions.

● Spearheaded comprehensive data collection and analysis initiatives, including leading focus groups, conducting interviews, and crafting surveys. Translated analytical findings into actionable insights aligned with client needs, guiding strategic decision-making processes for institutional stakeholders.

● Directed project team operations, scheduled and led client meetings, ensuring seamless communication and follow-through; served as primary client liaison, enhancing project outcomes and fostering long-term partnerships to drive business growth. Production Supervisor Ryan Homes, Washington North Division, MD August 2022 - April 2023

● Oversaw daily construction activities of Ryan Homes communities by scheduling subcontractors, ordering building materials, managing community assets and site budgets, and conducting quality control inspections, leading to a safe work environment and 100% on time and on budget project completion.

● Orchestrated weekly project status updates and meetings with sales representatives and 10 + customers, ensuring transparent communication on construction milestones and potential delays; this proactive approach led to increased customer satisfaction and customer referrals.

● Coordinated and performed pre-construction walkthroughs, pre-drywall inspections, and homeowner orientations to build rapport between the builder and homeowners, ensuring clear communication and trust throughout the home building process. Project Management Intern Garney Construction, Fairfax, VA May 2022 - August 2022

● Spearheaded the project management of utility construction tasks such as new office setup, scheduling, estimating, budgeting, and coordination of 8 + contractors and vendors, resulting in improved efficiency.

● Engaged in shadowing sessions and interactive discussions with 20 + industry professionals and stakeholders to identify workflow bottlenecks and streamline project management processes.

● Developed a maintenance of traffic plan by analyzing construction documents and state regulations; implemented strategic traffic diversion measures, reducing commute times for civilians and enhancing overall safety on roadways. Desk Assistant Education Technology Services, College Park, MD January 2020 - May 2022

● Supported the operation of the computer lab and 17 classrooms by maintaining daily interaction logs, computer lab attendance, usage reports, and equipment maintenance reports.

● Point of contact responsible for professors and graduate students to schedule classroom and equipment usage appointments. Community Engagement

Volunteer New Mount Carmel Church, Baltimore, MD January 2014- Present

● Raise money for 45 warm coats and 100+ Thanksgiving meals to assist with clothing and food insecurity in Baltimore City.

● Planned and executed engaging events for churchgoers, such as interactive workshops and group discussions, leading to a 25% rise in volunteer participation and a stronger sense of unity among members.

● Compiled and sent 100+ care packages to women in Ghana annually. Community Service Chair National Organization of Minority Architecture Students, College Park, MD September 2018- May 2022

● Operated clothing drive for underprivileged children that collected 85 donations for disadvantaged elementary and high school students

● Established and directed an impactful community service program in partnership with other campus organizations and a local elementary and high school, organizing 10+ service events annually and engaging 200+ students in volunteer work, resulting in a 150% increase in community engagement.

● Leveraged an enthusiastic approach and engaged communication style to attract new members at UMD tabling events and in-class promotions, increasing NOMAS membership by 300%.

Ambassador Academic Achievement Program, College Park, MD February 2019- May 2022

● Mentored 3 cohorts of 5 first-year college students in academic and personal development, resulting in higher GPAs and 100% retention rate.

● Delivered an impactful orientation presentation for Academic Achievement Program entrants to increase in student engagement and program completion rates.

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