Customer Service Center Representative
Resume:
Sherry Davis - Ojobo
Carrollton, TX *****
ad5nhc@r.postjobfree.com
Organized Reginal Dispatcher with 10+ years of dispatch experience. Supports customer service and getting work orders to the right mechanic deliveries by generating paperwork, assisting drivers with navigation, and managing complex schedules. Excellent command of micro soft & word excel coupled with high-level multitasking skills.
Work Experience
Command Center Representative
Cal Amp - Richardson, TX
August 2021 to Present
Answering inbound calls promptly with emphasis’ on high quality customer service. Answers questions, resolve problems, and updates information in systems as required. Answer inbound calls on stolen assets. And emergency calls and responds as required. Monitors other assets and respond to alarms. Analyzes problem areas and documents processes used for corrective action. Log and tracks inquiries and complies clients statistics. Assists in client training and answering routine questions from clients. Performs routine administrative tasks on systems. Assisting with miscellaneous projects and duties as assigned by leadership team.
Regional Dispatcher
THYSSENKRUPP ELEVATOR - Frisco, TX
March 2016 to April 2021
Essential Functions: Receive incoming calls, texts and emails from field mechanics and branch operations management. Utilize
Servigistics (dispatching / ticket management system) to assign work to the proper mechanic; provide necessary follow up to ensure timely ticket acceptance and closure. Utilize GPS to locate nearest mechanic for elevator entrapments. Monitor Gantt view of mechanics' ticket volume to make decisions on proper dispatch options. Communicates directly with customers to provide status updates as requested. Perform all assignment confirmations and follow up responsibilities. Provide Subject Matter Expert support on Servigistics application use and issues. Assist with system or process testing as needed. Provide back-up support as needed to Call Handlers answering customer calls and emails routed to the Dispatch Center. Meet or exceed Key Work Clerk/dispatcher
Performance Indicator (KPI)
February 2015 to March 2016
DFW AIRPORT/JBT, 2400 Aviation Dr, DFW Airport, TX 75261, TEXAS Data Entry, Receive, record, and create work order request Communicate service calls to Shift Supervisor and or dispatch technicians based on priority Maintain accurate and complete data bases in the SEAMS-INFO system Ensure work documents are completed properly, recorded, and entered correctly into SEAMS-INFO Maintain the work order files, both open and closed, including file room Work Clerk/dispatcher
ERMC - Grapevine, TX
August 2014 to March 2016
76051, TEXAS
Data Entry, Receive, record, and create work order request Communicate service calls to Shift Supervisor and or dispatch technicians based on priority Maintain accurate and complete data bases in the SEAMS-INFO system Ensure work documents are completed properly, recorded, and entered correctly into SEAMS-INFO Maintain the work order files, both open and closed, including file room Education
ASSOCIATE OF SCIENCE in Business
COLORADO TECHNICAL UNIVERSITY - Colorado Springs, CO March 2023
High school diploma or GED
Skills
• Medical Billing and Codding
• ICD
• CPT
• HCPCS
• Medicare
• PPO
• HMO
• Communications
• principle of Management
• Medical Terminology
• Healthcare Information
• Fundamentals of Healthcare
• Legal Aspects Of Healthcare
• Medical Emergencies
• ICD-9
• Medical Coding
• ICD-10
• Insurance Verification
• Sales
• Customer support
• Communication skills
• Customer service
• Microsoft Excel
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