Customer Service Data Entry

Daylin Billingsley

Yucaipa, CA Phone: 909-***-**** Email: ad5ng3@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer-focused professional with over 10 years of experience in customer service, possessing exceptional communication skills and a strong ability to build relationships. Proficient in using Microsoft suite and CRM software to manage customer interactions effectively. Seeking a position where I can apply my outgoing personality and eagerness to learn to provide exceptional support.

EXPERIENCE

General Manager August 2022 - Present

StretchX Redlands, CA

●Achieved a Net Promoter Score (NPS) of 85 by delivering exceptional service and building strong customer relationships.

●Implemented strategic plans to increase membership retention by 20% within the first year.

●Led a team of 20+ employees, providing training, performance evaluations, and motivation to achieve company goals.

●Developed and executed marketing campaigns to promote services and events, resulting in a 15% increase in new memberships

Customer Care Representative September 2020 – August 2022

California Motors Direct Upland, CA

●Consistently exceeded customer satisfaction goals by an average of 15% through effective communication and problem-solving techniques.

●Mentored and trained a team of 10 new customer service Representatives on company policies procedures, resulting in a 20% increase in team performance.

●Managed an average of 100 customer interactions per day, successfully resolving 90% of issues on the first call.

Business Development Consultant April 2016 – September 2022

California Motors Direct Upland, CA

●Ability to maintain a positive and friendly attitude in an often-challenging environment.

●Achieved highest sales volume in the region for three consecutive quarters, surpassing targets by an average of 25%

●Qualified leads, built rapport, scheduled appointments, and followed up to ensure customer satisfaction and retention.

●Maintained accuracy in updating and managing CRM system with customer information and sales-related activities.

EDUCATION

Bachelor of Business Administration - Finance August 2018 to Present

California State University of Los Angeles Los Angeles, CA

KEY SKILLS

●Microsoft Suite,Communication, Emotional Intelligence, Training, Team-working, Negotiation, Persuasion, Influence, Problem Solving, Conflict Resolution, Transparency, Relationship Building.

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