Program Manager Scrum Master

Stacey Wong

*************@*****.***

SUMMARY:

•Program Manager with 25+ years of experience in Project Portfolio Management, including Governance Methodologies, Project Life Cycle and Implementation including Vendor/Contract Management, Change Management and Training

•Solid Team Building skills including developing and standing up new Project Management Offices, Program Management and Defining Processes and Best Practices as well as a proven self-starter

•Spun up multiple PMO’s from scratch developing project accountability through weekly updates rolled up to the program level

•Accredited as Project Management Professional (PMP) and Certified Scrum Master (CSM)

SOLUTION DELIVERY AREAS:

JIRA (Agile)

DevOps (management)

PeopleSoft (HR)

Confluence

Planview

SAP

Data Migration

ServiceNow

Web-App

End-user support systems

EPIC implementations

End user support systems

Root Cause Analysis

SiteCore upgrade and portal development

Security and Compliance (Medical and Financial systems)

PROFESSIONAL EXPERIENCE:

Management Consultant

Los Angeles, CA 4/2019-current

•Prosum 11/2021-current

oEntertainment Partners- Program Manager

Central Casting- within the casting division of EP; oversight of CC all projects and implementations

Cisco Phone System Cluster Server Implementation

RPA (Robotics Processing Analytics)/ Scrum Master- for SmartVoucher to Payroll processing

SMS Short Code messaging with AWS

Casting Portal Upgrades and other implementations

Background Actor on-boarding process analysis and implementation

Cyber Security review for all Smart Voucher Studio Clients

Smart ID 2- Systemwide security implementation involving all departments within EP, all EP apps, and all client system integrations to ensure a standardized and consistent level of authentication and security across all EP portfolios

Program management overview and coordination among IT Security, Smart ID team, Client Management, Sales Ops, Product Management (EP Apps), Marketing & Communications, Product Set up, Client & Internal Support, Data Analytics, Legal and Service Desk

oProject post-delivery review analysis

oProgram Mgr working directly with the Apps Scrum Masters (6)

MFA (Multi-Factor Authentication) upgrade- Increase and strengthen policies to protest against growing threats in cyber by supporting use of strong authentication

MyEP -Implementation of adding 3 years of annual tax statement to the MyEP part of the EP.com website, to encourage paperless, availability of annual tax statements on-line for self service for EP and Client employees

US Annual Tax Statement implementation

oProject post-delivery review analysis

Canadian Annual Tax Statement implementation

Finance Year End Close 2022 – To close out the books for all of EP for 2022, and ensure all annual tax statements are produced and delivered to employees and clients in time for the compliance due dates

Program management overview of Tax Compliance, Tax Ops, Tax Support, Finance Internal Support, Data Management, Systems QA

oQuarter End Close

oYear End Close

oThird party vendor management for tax statement processing

oNew process overview and planning

oRisk Management and analysis

oProject post-delivery review analysis

•SMCI (Software Management Consulting, Inc.) 5/2021-11/2021

oThe Walt Disney Company- Program Manager

Inside Disney Evolution Project – centralization of all global markets, regions, and divisions into one Disney intranet, MyDisneyToday

Oversight of all international relationships, for project timelines, intranet development, requirements, content migration and training needed to bring MyDisneyToday to life

Program Manager over the development team process, internal division partners and vendor management, entailing in project work planning, contract management, clear communications with all stakeholders and setting timelines and expectations

Risk analysis and root cause analysis problem solving to ensure the program stayed on-task and on-time

Connected Experience Program

Reporting to executive management and key stake holders on program spend and team utilization

Division budget analysis and review

PRIME HEALTHCARE,

Project Management Office (PMO) Manager

Ontario, CA 3/2017- 1/2019

•Oversee the design and develop of the Project Management Office (PMO) inside the IT department. This included organizing the portfolio of organizational and IT implementation projects

•Coordinated between the corporate office and 45 hospital sites across 14 states to create a Single Point of Contact (POC) for Software Development, Implementation, Workflow, Demand Planning and support of IT related deliverables

•Developed Project Governance Standards and Guidelines for Project Methodology, Life Cycle and Best Practice Tools

•Produced an extensive Program Management Dashboard Portal for management, communications and oversight of the project portfolio, including weekly project status reports module, (custom) reporting module, governance (steering committee), vendor and resource management

•Reported on PMO productivity, KPI Indicators and Resource Utilization to senior executives

•Established consistent definitions, methodologies, tools, reporting and requirements for all Project Management at Prime Healthcare

•Developed and implemented a Business Continuity (BC) and Disaster Recovery (DR) Planning Program across all hospitals in the Prime Healthcare portfolio. The focus was on IT backup and fail-safe systems, business operational continuity and emergency management and planning

•Worked closely with the Cyber Security team to ensure all hospital data was HIPAA safe and all systems were secured and continuously monitored

CALOPTIMA, Senior Project Manager/Scrum Master

Santa Ana, CA 3/2013 – 3/2017

•Reconstituted the Project Management Office (PMO) which included organizing the portfolio of organizational and IT implementation projects leading Workflow, Demand Planning, and support of deliverables

•Lead the Operations Project for the Center for Medicare Services (CMS) Audit and Implementation of Corrective

•Managed the project plans and workflow with leaders of all business unit to ensure full compliance with CMS’ recommendations

•Using a highbred Scrum methodology, was the Scrum Master/Project Manager for the Patient Portal creating using Sitecore

•Executed the National Committee for Quality Assurance (NCQA) Member Standards Requirements in 9 areas of business: Health appraisal, self-management, claims information, pharmacy information, understanding of healthcare benefits, technology to improve member services, nurse advice line, wellness and prevention programs and oversight of delegated entities

Resources Global Professionals, Management Consultant

Los Angeles, 8/2011-11/2012

The Walt Disney Company - Disney Stores

oOversaw the formation and developed the Global Project Management Office (PMO) for Disney Stores, a major division of the Walt Disney Company

oConsulted key executives on strategic direction of PMO formulated the strategic benefit for the organization

oDeveloped monthly Global PMO reports and dashboards for the Division’s executives

oCreated standardized PMO charters, work plans, workflows, risks & issues logs, project status reports and postmortem reviews

HealthNet

oCompleted internal Sarbanes Oxley (SOX) Compliance Audit for PMO at HealthNet

oReviewed past SOX audits to understand why the PMO had failed them for 3 consecutive years

oAnalyzed the PMO’s Project Life Cycle checklist and ensured all projects were following procedure

KAISER PERMANENTE, Financial Project Manager – Cost Recovery Group

Pasadena, CA 3/2007 – 7/2009

•Managed the Contract Compliance Cost Recovery Project, including contract review of the top 1,000 vendors within Kaiser Permanente developing the charter, identified the stakeholders and defined the scope

•Analyzed the implementation of the Telecom Expense Management (TEM). Reclaimed approximately $500,000 in recoveries and identified an additional $4 million in potential recovery opportunities

ACCENTURE, Senior Project Controller- Client Financial Management- Electronics & High Tech and Healthcare Portfolios

San Francisco and Los Angeles, CA 1997 – 2003

•Early PMO, Program Management of all projects within an engagement- Electronics and High-Tech (Hewlett Packard)

•Responsible for all project contracts and lines of work, owner of execution of all contracts within the engagement

•As owner of all engagement contracts, responsible for tracking each project to ensure completion of milestones, so billing the client was possible and verifiable

•Reported directly to the client for overall program status

•Financial analysis of all project related costs, to ensure profitable

•Worked directly with all engagement leadership for reporting on all engagement project’s margin, spend against contract (profit margin), burn rates, ROI, new contract analysis, all financial reporting to corporate

EDUCATION & CREDENTIALS:

Bachelor of Arts, Economics

California State University, Northridge College of Business and Economics

Project Management Professional (PMP) Certification #1880073

Project Management Institute (PMI)

Certified Scrum Master (CSM) Certification #465545

Scrum Alliance and Platinum Edge with Mark Layton

Practitioner Certificate Program in Project Management Advanced Certificate Program in Project Management

University of Colorado at Denver - College of Business and Administration

PROFESSIONAL DEVELOPMENT AND COMMUNITY SERVICES:

Project Management Institute California Inland Empire (PMICIE)

-President, 1/2020-1/2021

-VP Programs, 1/2015-12/2019

American Heart Association

-Ambassador, 6/2009-6/2017

-Fundraiser and participant with marathon team 6/2009-6/2019

Contact this candidate