Customer Service Retail Sales

Ragen Bruce

Gardena, CA *****

Summary: Retail sales professional in product placement and merchandising. Extensive experience in inventory management and shipment processing. Barista knowledgably in all aspects of coffee shop operations including: impeccable customer service, staff management experience, supply ordering and creating a warm and welcoming environment.

SKILLS

Cash handling accuracy

Retail loss prevention

Customer service

Outgoing personality

Sales monitoring

Customer relations

Staff training and development

Credit card payment processing

Retail sales customer service

Inbound and outbound calling

Adaptive team player

Office equipment proficiency

Qualifications

Experience processing payments, cash handling accurately, using credit cards and credit vouchers.

Retail loss prevention experience and sales monitoring.

Excellent customer services and communication skills.

Previous experience working in training and development, and working in outbound calling.

Team player, excellent work ethics and professional.

Work Experience

Sales Assistant Manager: Responsible for customer and revenue growth. General customer services. Resolved customer complaints. Clerical and administrative support completing rental agreements. Generated new business via telephone and ad distribution. Maintained accurate customer records. Collected payments, and worked in credit and collections.

Trained new employees and supervised staff.

Barista Shift Supervisor: Maintained and operated coffee machines and equipment. Maintained, cleaned and sanitized work areas. Cultivated a customer-focused shopping environment. Trained new employees in every position, including food preparation, money handling and cleaning roles. Managed kitchen staff of seven employee and delegated assignments in various stages of food production.

Customer Service Representative / Front Desk Associate / Sales Associate: Informed customers about billing procedures, processed payments and provided payment options setup assistance. Reviewed account and service histories. General cashier transactions and general customer services.

Professional Experience:

Acceptance Now C/O Bobs Discount Furniture, Los Angeles, CA Customer service representative 11/2018 -12/2023

Providing assistance to customers who visit the store, call, or email with inquiries, requests, or issues related to furniture purchases, deliveries, warranties, or other concerns.

Responding to customer inquiries regarding product availability, pricing, features, promotions, and store policies in a prompt and courteous manner.

Helping customers place orders for furniture items, processing payments, and ensuring accurate delivery details are recorded.

Assisting customers with returns, exchanges, or warranty claims, following company policies and procedures to ensure customer satisfaction.

Addressing customer complaints or concerns effectively and professionally, aiming to resolve issues to the customer's satisfaction while adhering to company guidelines.

Educating customers about different furniture products, including materials, dimensions, care instructions, and any special features or benefits.

Coordinating delivery schedules with customers, delivery teams, and warehouse staff to ensure timely and accurate delivery of furniture items.

Keeping accurate records of customer interactions, transactions, inquiries, and resolutions using the company's customer relationship management (CRM) system or other tools.

Acceptance Now C/O Ashley’s Furniture, Los Angeles, CA Customer Service Representative 01/2018 – 11/2018

Providing friendly and helpful assistance to customers who visit the store, call in, or engage online.

Striving to exceed customer expectations and promote positive experiences with Ashley Furniture.

Following company policies, procedures, and guidelines related to customer service, sales, safety, and security.

Upselling higher-end items or accessories and cross-selling complementary products.

Ziba Beauty, Lawndale, CA Customer Service Associate 05/2017 – 09/2017

Greeted clients promptly.

Directed clients to store locations.Received clientsr payments.Described products and services in detail.Assisted clients in selecting items based on needs.Created attractive displays to promote items.Processed clients returns.Trained new cashiers on procedures, customer service and sales techniques.Assisted on sales floor as needed to maintain service standards.Open and Close the Beauty Center.Answered clients telephone calls promptly and in an appropriate manner.Followed through with client requests in a timely manner.Engaged with clients in a sincere and friendly manner.Contributed to team success by exceeding team sales goals by 100%.Fully cleaned center at closing hours.

Lane Bryant, Baldwin Hills, Los Angeles, CA Sales Associate 07/2007 to 08/2011

Operated a cash register for cash, check and credit card transactions with 100% accuracy.Stocked and replenished merchandise according to store merchandising layouts.Priced merchandise, stocked shelves and took inventory of supplies.Cleaned and organized the store, including the checkout desk and displays.Alerted customers to upcoming sales events and promotions.Identified potential shoplifters and alerted management.Completed all point of sale opening and closing procedures, including counting the contents of the cashregister.Handled all customer relations issues in a gracious manner and in accordance with company policies.

Coffee Bean & Tea Leaf, Torrance, CA Barista Shift Supervisor 03/2004 – 08/2010

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and otherequipment.Complied with standards for merchandising, stocking and storing product.Cleaned counters, machines, utensils and seating areas daily.Conducted successful cash audits at the end of each shift.Maintained regular and consistent attendance and punctuality.Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.Maintained established merchandising standards, including window, sales floor and promotional displays.Answered customer telephone calls promptly and in an appropriate manner.Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendlymanner.Verified that all customers received receipts for their purchases.Priced merchandise, stocked shelves and took inventory of supplies. Trained workers in every position, including food preparation, money handling and cleaning roles. Managed kitchen staff team of [7] and assigned various stages of food production.

Education

Youth Opportunities Unlimited Alternative High School, Los Angeles, CA – Diploma

Certifications

Proficient in cash management, POS System expert and in Customer Services

Contact this candidate