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Health Informatics Healthcare Data

Orlando, FL
May 11, 2024

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Morgan Thorb

Maitland, FL Morgan Thorb LinkedIn 407-***-****

Health Informatics Manager Clinical Informatics Specialist Health Informatics Analyst EHR Implementation Manager Healthcare Data Analysis Healthcare IT Project Management Clinical Data Governance Medical Informatics Coordination Dedicated and adaptable Health Informatics Management Professional transitioning into data analytics, equipped with a robust health administration and informatics background. Currently pursuing a Bachelor of Science in Health Informatics and holding a Tableau Data Analytics Certification. Expertise in managing healthcare data with proficiency in leveraging informatics skills.

Proficient in utilizing advanced analytics tools, such as SQL and Tableau to interpret complex healthcare data, enhancing operational efficiency. Skilled in managing and optimizing EHR systems to improve patient data accuracy and accessibility. Experienced in leading health informatics projects while ensuring objectives are met on time and within budget.

Proficient in SQL database management, including writing complex queries and performing database normalization to ensure efficient data storage and retrieval. Advanced and innate ability to create compelling visualizations and dashboards in Tableau for storytelling and presentation of analytical findings to stakeholders.

Knowledgeable in healthcare regulations affecting data privacy and security, while ensuring compliance in all data handling and processing activities. Ability to analyze healthcare data sets to identify trends, make predictions, and provide actionable insights. Exceptional skill translating complex data, engaging with stakeholders, and presenting data. STRATEGIC LEADERSHIP

Data Analysis and Interpretation

Electronic Health Records Management

Healthcare Information Systems

HIPAA Compliance and Regulations

Team Leadership & Support

Health Information System Implementation

Information Governance in Healthcare

Clinical Data Management

Project Management in Healthcare

Quality Assurance Management

Operations & Program Leadership

Health Informatics Policy Development

Risk Management in Healthcare IT

Patient Privacy & Data Security

Database Management

Medical Coding & Billing

Health IT Vendor Management

Multi-Project Governance

Clinical Decision Support Systems

Change Management in Health Systems

User Training & Support


Health Central, Maitland, Florida 2022 – Present

Guest Services Associates

Manage customer inquiries, providing timely and accurate responses to enhance client satisfaction. Coordinate appointments and manage scheduling for services to ensure optimal clinic workflow. Administer the guest reception area, maintaining a welcoming environment for all visitors. Implement patient data management practices using Microsoft Access to keep records current and accessible. Operate multi-line telephone systems to manage incoming calls and route them to appropriate departments.

Supervise distribution and management of access badges and security passes to patients and visitors. Facilitate efficient patient flow by guiding them to their respective appointments or services within the facility.

Reduced patient waits times by optimizing appointment scheduling and guest flow logistics. Enhanced patient satisfaction through a streamlined check-in process. Improved team performance by training/onboarding new staff members.

Maintained a complaint resolution rate of over 98% by managing guest interactions annually. Supported developing and deploying a patient feedback system that led to the implementation of two major facility improvements.

Organized quarterly health fairs that increased community engagement and awareness of the facility’s services. Coordinated with the IT department to enhance the guest Wi-Fi system, improving connectivity and patient satisfaction.

Spearheaded a wellness program that provided health screenings for visitors, promoting preventive care. Led a project to update the guest services area, resulting in a more organized and inviting visitor space.

Maintained compliance with health privacy laws by managing patient information securely and confidentially. Data analysis on patient service usage was conducted to inform management decisions on potential service expansions. Grand Villa Assisted Living, Maitland, Florida 2019 – 2021 Receptionist

Administered incoming calls, efficiently directing inquiries and messages to the appropriate staff. Greeted residents and visitors, providing a warm and welcoming first impression of the facility. Supervise administrative tasks, including mail distribution, invoice processing, and documentation. Scheduled appointments and coordinated event logistics for residents and community activities. Maintained resident records and updated information in the facility's database system.

Assisted in coordinating transportation services for residents’ medical appointments or outings. Monitored security cameras and controlled access to the building to ensure resident safety.

Organized the reception area, while maintaining informational brochures and announcements up to date.

Received multiple commendations for exceptional customer service from residents, visitors, and staff. Increased visitor satisfaction by enhancing the visitor check-in process. Reduced retrieval time by implementing an organization system.

Improved resident satisfaction ratings through enhanced customer service and engagement activities. Updated visitor tracking protocols contributed to enhancing security measures, resulting in improved safety.

Streamlined front desk operations, reducing resident wait times by implementing more efficient processes. Managed emergency response communications during several incidents.

Supported facility during COVID-19 by adapting reception operations to include health screenings/safety information dissemination. Implemented a resident satisfaction survey, gathering feedback. Morgan Thorb

YMCA, Lake Sybelia, Maitland, Florida 2019 – 2020


Led diverse youth groups through daily activities, fostering a safe and engaging environment for personal and social development. Established and implemented educational programs and workshops to promote physical health, emotional well- being, and social skills among participants. Monitored children's interactions, while ensuring a supportive community.

Communicated regularly with parents and guardians about their child's progress and any concerns, providing updates and gathering feedback to enhance program effectiveness.

Administered first aid and responded to emergencies, ensuring the safety and security of all participants. Maintained accurate records of participants' attendance, behavior incidents, and program activities.

Developed a mentorship program that paired older participants with younger ones, improving engagement and fostering leadership skills among older participants. Increased program enrollment through effective outreach.

Mentored new counselors, equipping them with the skills required to manage groups and provide high-quality guidance effectively. Implemented a new behavior management system that reduced incidents.

Secured donations and sponsorships from local businesses, while enhancing program resources and enabling the addition of new activities. Achieved a notable satisfaction rate in post-program surveys.

Led adaptation of programming during COVID-19 to include virtual activities.

Coordinated with local schools to align the summer curriculum with academic standards, boosting educational continuity between school years. Introduced multicultural activities and celebrations into the program to enhance cultural awareness among participants.

Sam’s Club & JCPenney, Maitland, Florida 2017 – 2018 Customer Service Representative

Addressed customer inquiries and resolved issues swiftly to maximize satisfaction. Managed multiple customer service databases, updating client records and transaction details accurately. Collaborated with the sales team to develop strategies that improved customer engagement. Provided product recommendations and guidance to customers based on their requirements and preferences. Processed returns and exchanges efficiently, adhering to company policies. Monitored and reported on inventory levels to prevent stock shortages during peak hours.

Assisted in developing marketing materials to promote store specials/new products. Tailored communication strategies to meet diverse customer requirements.

Increased customer satisfaction rates through enhanced service delivery. By streamlining service processes, significantly reduced call handling times. Led the adoption of a new CRM system, significantly improving data accuracy.

Led customer feedback strategy that directly influenced store operations and service standards. Developed and executed a training program that prepared new hires for service excellence. Introduced effective up-selling strategies.

Managed emergency situations, ensuring customer and staff safety and continuity of service. Developed and implemented cost-cutting measures that reduced departmental expenses while maintaining a high level of service quality.

Negotiated with suppliers and vendors to provide exclusive offers for loyalty program members. Maintained high customer service standards by resolving customer issues weekly while serving as a customer service representative. EDUCATION & CREDENTIALS

Bachelor of Science in Health Informatics, University of Central Florida, Expected Graduation: Spring 2024 Bachelor of Science in Nursing, Seminole State College, Altamonte Springs Campus, Florida, Graduated: 2019 TECHNICAL PROFICIENCIES

Database Management & Querying: SQL, MySQL Workbench Data Visualization & Analysis: Tableau, Google Sheets, MS Excel CERTIFICATION

Tableau Data Analytics Certificate, Florida A&M University, Online, 2023 Courses Included: Business Analytics Fundamentals, SQL for Analytics, Data Visualization with Tableau KEY PROJECTS

Exploratory Data Analysis using Google Sheets Airbnb Data Conducted data analysis to identify patterns and anomalies, framed hypotheses, and supported findings with statistical calculations. DML and DDL Querying using MySQL Workbench Meetup Data Enhanced relational database infrastructure, executed complex SQL queries, and comprehensive reports and diagrams. Data Storytelling using Tableau Desktop World Bank Data Developed interactive dashboards and visualizations in Tableau to illustrate economic, social, and environmental trends in the United States. Additional Technical Projects

Frame a business Problem Wrangle the Data Communication Insights AFFILIATIONS

Honor Society, Emory University Oxford Campus, June 2016 The National Academy of Future Physicians and Medical Scientists - Admissions Counselor, 2015 National Society of High School Scholars, 2014

Envision Medical Internship, Johns Hopkins, Summer 2014 People To People - Student Ambassador, Summers 2012 & 2014

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