Data Entry Customer Support

Summary of Qualifications:

Enthusiastic and highly skilled professional recognized for my reliability, strong communication and organizational skills, ability to multitask, problem-solve, prioritize, and work independently, with minimal or no supervision seeking a permanent long-term opportunity within a company where I may utilize my passion and technical skills for helping people while building my career and providing the best compassionate support possible. Detail oriented and Proficient in best practices, market trends and regulatory requirements of industry operations.

I have spent 8 months focusing on raising a toddler and am eager to re-enter the full-time workforce and build my career in the customer service industry.

SKILLS

5+ years in Data Entry/Customer Support

Experienced Remote work/home office set-up

Microsoft Office/ Windows software programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems, Fast learner on company software.

Strong technical software skills

Ability to work remotely in home office

Ability to work different time zones

Polite and professional demeanor

Professional Experience:

The Home Depot General Warehouse Associate Jun 2023 – Present

Swedesboro, NJ

Data entry ensuring all customer orders are correctly entered on manifest.

Customer support services

Trained and licensed on powered equipment.

Review of non-deliverable appliances to ensure proper entry into manifests.

Direct trash disposal and general housekeeping.

Lead Training:

Leading ship dock duties and directing associates.

Ensure all appliances are data entered/checked in correctly by the associate team

Customer support services

Self-employed Computer Artist and Voice Actor: Remote Jan 2022 - Present

-Commissioned digital artwork

-Commissioned Voice acting remote gigs

-Data Entry of commissions, financials, customers

-Customer Service

Stay at Home Father Jan 2022 – Jun 2023

Self-employed, Swedesboro, NJ

Maintained effective schedule balance between rest periods, active play and instruction for child.

Applied positive behavior management techniques to enhance social interactions and emotional development.

Prepared healthy foods and beverages based on optimal dietary guidelines and individual restrictions.

Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Maintained entire family’s schedule and organized events.

Handled incoming mail, bills and invoices and completed appropriate actions.

Lead Warehouse Worker Apr 2021 – Jan 2022

Target, Swedesboro, NJ

Participated in launching Target’s newest production of distribution and fulfillment center in April 2021

Accomplished opening Target’s Outbound Fulfillment Dock and surpassing daily and hourly volume records on numerous occasions.

Lead and motivated a team of 50+ team members daily while fostering a safe working environment.

SME of batch management for Outbound Dock

Certified ERT member, Lockout Tag-out, and team member trainer

Proficient in numerous technologies, including productive use of new sortation technology, expansion and implementation of planning tools and systems, and outbound portion of WMS, Microsoft Office.

Coached team members to meet productivity expectation and provided feedback to improve quality under direction of Operation Manager.

Led team start-ups and motivated team members for the workday.

Responsible for daily audits on team members to improve performance.

Performed orientations for onboarding, trained team members on machinery and taught team members how to perform expectations of the designated department.

Provide Customer Support

Data entry into computer system

Warehouse Associate Jul 2019 – Apr 2021

Amazon, Logan, NJ

Recognized by site leader at yearly site meeting for outstanding performance with safety and leadership skills.

Learning ambassador for over a year, trained dozens of employees and ensured they are capable of working in a fast-paced environment while upholding Amazon’s safety culture.

Provide Customer Support

Data entry into computer system

Filling Amazon 16 wheelers with packages safely and efficiently through regular 10-hour shifts, while meeting expected shipment goals that range from 30k-60k a day.

Capability to work individually or with a team, multitask and maintain management appeals.

Ability to work in a fast-paced environment while efficiently performing tasks in a safe matter.

Continuously set new records with fellow team members and settling new goals for SQ FT loaded into trailers.

Worked two peak seasons with Amazon along with two prime weeks.

Bakery Wrapper Jan 2019 – Jul 2019

Sams Club, Deptford, NJ

Package and wrap baked goods using machinery and hands.

Ability to weigh and label products efficiently.

Uphold the company’s standard of quality and consistency.

Providing prompt and courteous service customers while having product knowledge of bakery items

Maintain sales area and bakery clean of debris.

Ability to work with equipment such as pallet jack and electric walkie pallet jack.

Monitor stock daily, pulling old dates to comply with health codes and restocking floor as needed.

Education:

Gateway Regional High School – Woodbury Heights, NJ

Rowan college of South Jersey – Business Administration – Sewell, NJ

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