Customer Service Help Desk
Resume:
Joelle Mahan
650-***-**** *************@*****.*** Linkedin
SKILLS
Learns and adapts quickly
Over 5 years of experience in customer service
Knowledgable in Microsoft Excel, Word, PowerPoint, OneDrive, and Teams
EDUCATION
Liberty University, Lynchburg, VA 24502
Major: Business Administration: Entrepreneurship
Minor: Sports and Hospitality Management
EXPERIENCE
VA National Guard
264 State Rd 836, Gate City, VA 24251
Automated Logistical Specialist January 2023 – Present
Issuing and keeping stock and equipment work orders
Inventory and warehouse management
Managing accounts of all equipment
Target- Starbucks
4028 Wards Rd, Lynchburg, VA 24502
Barista February 2024 – Present
Engaging with customers and ensuring a positive experience
Preparing food and beverage
Keeping work areas clean and organized
Shake Smart
1971 University Blvd Lynchburg, VA 24515
Shift Lead September 2022- May 2023
Maintaining team productivity in a fast-paced environment
Training and coaching new hires
Oversee the closing of the store
Target
170 Promenade Blvd Flowood, MS 39232
Help desk Team Member April 2021- September 2021
Checkout and service desk associate
Maintaining a clean and organized section
Working with customers to ensure a positive experience
Peets Coffee and Tea
1200 El Camino Real, Belmont CA 94002
Barista December 2019 - October 2020
Preparing and serving food and beverage.
Opening and closing the store.
Interacting with customers.
Brosnan Property Management
300 Brosnan Ct, South San Francisco, CA 94080
Office Assistant May 2017 - June 2019
Writing tenant notices
Organizing and Managing Files
Answer phone calls
COMMUNITY SERVICE
Mission Blue Nursery, 3435 Bayshore Blvd, Brisbane, CA 94005
Plant propagation and maintenance
Native seed processing
Native plant restoration
Lynchburg Humane Society, 1211 Old Graves Mill Rd, Lynchburg, VA 24502
Walking dogs and socializing with all the animals
Doing dishes and laundry for the animals
Cleaning up after the animals
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