Customer Service Sales Associate
Resume:
AMY
AHNEFELD
ad5naw@r.postjobfree.com
San Antonio, TX 78229
Expert Sales Associate with more than 10 years in retail sales experience with strong communication skills while projecting a credible, articulate and engaging personal presence. Bringing experience in creating an encouraging and productive sales environment with a background in home decor and other design related venues.
PROFESSIONAL SUMMARY
Kunnari's Farm Market & Gifts - Sales/Customer Service Virginia, MN • 05/2018 - 12/2022
Walter E. Smithe Custom Furniture - General Manager/Designer Glendale Heights, IL • 05/2006 - 04/2008
Amy Lee Decor & More - Owner/Designer
Chicago, IL • 01/2007 - Current
WORK HISTORY
Enhanced customer satisfaction by promptly addressing concerns and providing accurate updated information.
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Implemented innovative upselling techniques, including cross merchandising specialty items and gifts, to optimize sales in a constantly changing seasonal market environment.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts to insure continued customer loyalty.
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Provided coaching and mentoring to new hires, contributing to a successful integration into the team.
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Responsible for leading daily sales meetings with designers and trainees working to accomplish their monthly goals
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Designed floor plans considering the client's budget, style, needs, and time constraints, while utilizing a working knowledge of over 500 furniture and accessory companies.
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Cultivated strong relationships with clients, vendors, and management team to ensure success and productivity.
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Used in-store marketing tools and promotions to entice current and new clientele.
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Provided interior design consulting for residential and commercial spaces with a strong focus on window treatments, full bedding, pillows, and home accessories.
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Designed, managed and executed all projects personally for every client and achieved 100% closing ratio.
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Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
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SKILLS
• Interior Design Consulting
• Multi-media Marketing Support
• Account Development
• Project Management
• Customer Service
• Sales/Marketing
• Account Management
• Sales Closing
• Problem-Solving Abilities
Harrington Institute of Interior
Design
Chicago,IL
Associate of Applied Science:
Interior Design Program
Illinois State University
Normal, IL • 1996
Bachelor of Arts: Fine Arts
EDUCATION
• Dean's List 1992 2nd semester
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