Customer Service Data Entry
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MELISSA
FRANCO
Customer Service
Representative
Contact Information
NJ 07094
ad5nao@r.postjobfree.com
Skills
• Customer Care
• Customer Service
• Data Entry
• Product Knowledge
• Check-In
• Outbound Calls
• Scheduling Appointments
• REP
• Customer Complaints
• Process Orders
• Customer Accounts
• Mental Health
Languages
• Spanish
• English
Customer Service Representative with years of experience in benefits administration and customer service in a corporate office. Strong knowledge of benefits programs, employee relations, and customer service principles. Skilled in working in a fast- paced, dynamic environment, with excellent communication, problem-solving, and organizational skills. Ability to work independently and as part of a team, with a willingness to learn and pursue necessary licenses or certifications to excel in the role. Currently not licensed as a benefits representative, but eager to discuss potential options for training and support.
Employment History
Customer Service Representative Jan 2018 - Feb 2020 Pure formulas Miami, FL
• Resolved customer inquiries and issues in a timely and professional manner.
• Provided product information and assistance to customers over the phone, email, and chat.
• Maintained accurate records of customer interactions and transactions.
• Identified and escalated priority issues to management for resolution.
• Consistently met or exceeded customer satisfaction goals and targets. Data Entry Operator Mar 2021 - Mar 2022
Florida public utilities Miami, FL
• Entered data accurately and efficiently into company databases
• Performed regular data quality checks to ensure accuracy and completeness
• Handled sensitive and confidential information with utmost discretion
• Collaborated with team members to resolve data discrepancies and errors
• Utilized data entry software and tools to streamline processes and improve efficiency
Medical Center Representative / nurse Feb 2023 - Present Sanitas Medical Center New Jersey
• Managed patient intake and registration processes
• Conducted patient assessments and measured vital signs
• Administered prescribed medications and treatments
• Assisted physicians and healthcare providers with procedures
• Ensured accurate documentation of patient information and medical history
Education
High School / GED Aug 2011 - Jun 2015
Hialeah gardens high school Hialeah Gardens, FL
Certifications
Certified Customer Service Representative
HIPAA Professional
Microsoft Office Specialist Master Certification
CPR
MELISSA
FRANCO
Customer Service
Representative
Contact Information
220 meadow lane, Secaucus,
NJ 07094
ad5nao@r.postjobfree.com
Skills
• Customer Care
• Customer Service
• Data Entry
• Product Knowledge
• Check-In
• Outbound Calls
• Scheduling Appointments
• REP
• Customer Complaints
• Process Orders
• Customer Accounts
• Mental Health
Languages
• Spanish
• English
Customer Service Representative with years of experience in benefits administration and customer service in a corporate office. Strong knowledge of benefits programs, employee relations, and customer service principles. Skilled in working in a fast- paced, dynamic environment, with excellent communication, problem-solving, and organizational skills. Ability to work independently and as part of a team, with a willingness to learn and pursue necessary licenses or certifications to excel in the role. Currently not licensed as a benefits representative, but eager to discuss potential options for training and support.
Employment History
Customer Service Representative Jan 2018 - Feb 2020 Pure formulas Miami, FL
• Resolved customer inquiries and issues in a timely and professional manner.
• Provided product information and assistance to customers over the phone, email, and chat.
• Maintained accurate records of customer interactions and transactions.
• Identified and escalated priority issues to management for resolution.
• Consistently met or exceeded customer satisfaction goals and targets. Data Entry Operator Mar 2021 - Mar 2022
Florida public utilities Miami, FL
• Entered data accurately and efficiently into company databases
• Performed regular data quality checks to ensure accuracy and completeness
• Handled sensitive and confidential information with utmost discretion
• Collaborated with team members to resolve data discrepancies and errors
• Utilized data entry software and tools to streamline processes and improve efficiency
Medical Center Representative / nurse Feb 2023 - Present Sanitas Medical Center New Jersey
• Managed patient intake and registration processes
• Conducted patient assessments and measured vital signs
• Administered prescribed medications and treatments
• Assisted physicians and healthcare providers with procedures
• Ensured accurate documentation of patient information and medical history
Education
High School / GED Aug 2011 - Jun 2015
Hialeah gardens high school Hialeah Gardens, FL
Certifications
Certified Customer Service Representative
HIPAA Professional
Microsoft Office Specialist Master Certification
CPR
CPR certification
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