Customer Service Representative
Resume:
CESILIE JONES
RESTAURANT MANAGER 267-***-****
DETAILS
ad5n9k@r.postjobfree.com
SKILLS
Adaptability
Ability to Work in a Team
Leadership
Computer Skills
Fast Learner
Ability to Work Under Pressure
Microsoft Office
Problem Solving Skills
Time Management Skills
Interpersonal Communication
Skills
Management
PROFILE
Experienced Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry. Adept in general accounting and finance transactions. Seasoned at identifying customer needs and delivering effective solutions to all problems.
EMPLOYMENT HISTORY
Courtesy & Deli Clerk at PCC Natural Markets, Fremont April 2013 — December 2015
• Maintained a clean and organized kitchen environment.
• Cleaned kitchen and organized cooking utensils.
• Providing information on grocery items and answering customers' questions.
• Reviewing orders of customers and overseeing their preparation and serving.
• Anticipating customers' requirements and stocking products to meet their demand.
• Operating and cleaning deli equipment and keeping the stocking and serving area clean.
• Slicing, weighting, and wrapping deli items.
Waitress at Tgi Fridays, Langhorne, Pa
November 2016 — January 2018
• Adhered to all company rules and guidelines.
• Worked as a flexible server during overflow periods.
• Brought forth a welcoming and energetic spirit.
• Accurately recorded orders and notified chefs of any dietary restrictions.
• Utilized excellent multitasking skills.
• Helped to train new employees when needed.
• Worked as a committed team member to achieve the highest level of customer service.
• Reported any incidences or concerns to the manager. Associate Manager at Tgi Fridays, Langhorne, Pa
January 2018 — November 2019
• Provided optimal assistance to the General Manager and handled a variety of tasks.
• Record daily inventory and make daily prep suggestions.
• Ordered product from uniforms to alcohol.
• Made weekly server schedules and conducted alley rallies as well as one on one coaching each individual server daily.
• Opened and closed the restaurant weekly, proficiently keeping it clean and organized.
Front of House Manager at Millers Ale House, Springfield, Pa November 2019 — March 2020
• Manage staff during service hours, including monitoring health and safety
• Recruit, train, and schedule staff
• Prepare the cash register for each shift
• Promote and market the restaurant through social media (or coordinate this process, depending on the marketing staff available)
• Prepare staff tips and calculate hourly pay.
• Order supplies and keep them organized
• Monitor ingredient inventory
• Supervise and schedule Support staff employees
• Oversee kitchen cleanliness and food preparation
• Change the menu when necessary
• Maintain cost reports.
• Order supplies and inventory
• Manage budgets
EDUCATION
Diploma, Penncresst Highschool, Media Pa
September 2004 — June 2008
Graduated with High Honors with multiple Scholarships COURSES
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