Customer Service Accounts Payable
Resume:
Saulina J. Raposo
Fall River, MA 02724
ad5n9f@r.postjobfree.com
My objective is to obtain employment that continues to cultivate my experience and skills as a professional. I am very pleasant, good-natured, and have a cooperative attitude. I pay careful attention to detail and am very thorough in completing my work tasks. I am dependable, reliable, honest, and ethical. My work experience has taught me how to deal calmly and effectively with high stress situations as well as being sensitive to other's needs and being understanding and helpful on the job. I am assertive, independent and a hardworking individual with a willingness to take on responsibility and challenges. I have an excellent ability to multi-task and take on projects that require organization. I am fluent in English and Portuguese and believe I could be a great asset to your company if given the opportunity.
Experience: My strengths include Administrative, Management, Customer Service, Secretarial, Personnel, Bookkeeping, Sales Marketing, Accounts Payable/Receivable, Clerical/Payroll, Legal Professional, Real Estate Sales & Business Coordinator Financial Firm
February 2023 to Present Financial Planning Alternatives
519 American Legion Highway, Bldg. #2
Westport, MA 02790 508-***-****)
Business Coordinator
Manage client and prospect database.
Process new business contracts for variable and fix annuities.
Ensure that customer needs are met after purchasing annuities, by reviewing all documents present.
Maintain confidentiality of client information in accordance with compliance regulations.
Assist staff with questions about procedures, payroll, and human resource regulations.
Assist in the preparation of accurate, timely and complete reports to the client.
September 2019 to Present Walgreens Pharmacy
933 Pleasant Street
Fall River, MA 02721 508-***-****)
Shift Lead & Pharmacy Technician
Performs all required cash handling duties.
Responsible for Store.
Performs customer refunds, order voids, and product returns, cash drops to the safe, make change available to cash registers as requested.
Models and delivers a very distinctive customer experience.
Engages patients and customers by greeting and offering assistance with services and products.
Resolves customers’ issues and answers their questions to ensure a positive customer experience.
Models and shares best customer service practices with every team member to deliver a very delightful customer experience.
Responsible for keeping the store keys for the opening and closing of store without management when necessary.
Coaches and aids the other team members to work with the warehouse and vendor ordering process as orders are created, reviewed, and received including deliveries.
Responsible for registering all sales on the cash register assigned; keep the records of scanning errors, items not on file, and voids; and perform price verifications and price modifications.
Helps the store manager in assessing and developing product displays, including displays for seasonal and promotional activities. Completes resets and revisions.
Ensures inventory counts and on-hand quantities are accurate, including basic departments, overstock locations, and stockroom.
Assists with making sure that the outdated program is followed with the team members.
Responsible for the basic department pricing, making changes to daily prices, ensuring that proper signage is displayed at the store to support accurate product pricing.
Ensures that additional pricing tasks which are related to local regulations and regulatory compliance programs are accurately completed within the required time frame.
Assists with bookkeeping tasks like cash report, cash counts, and ledgers, and bill payment as necessary or requested.
Assists in maintaining good interior and exterior store environment by ensuring neat, clean, and orderly store condition and appearance.
Aids in the separation of food items (e.g. raw foods from pre-cooked) and placement of products as specified by policies.
Ensures compliance with the local and state laws regarding regulated products like tobacco products and alcoholic beverages.
Responsible for checking the bags of team members before leaving the store.
Complies with all policies and procedures of the company and maintains very respectful relationships with coworkers.
April 2000 to Present Real Estate Sales Associate & Accredited Buyer Representative
All fiduciary duties required by law to bring a real estate transaction to fruition in a fair and professional manner.
Present purchase offers to sellers for consideration.
Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
Interview clients to determine what kinds of properties they are seeking.
Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
Coordinate property closings, overseeing signing of documents and disbursement of funds.
Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
Compare a property with similar properties that have recently sold to determine its competitive market price.
Coordinate appointments to show homes to prospective buyers.
Generate lists of properties that are compatible with buyers' needs and financial resources.
April 2007 – August 2011 Princess Limousine LLC
70 Weybosset Street, Fall River, MA 02723
Administrative Assistant, Sales Specialist, Executive Secretary, Customer Service Representative, Personnel Representative, Payroll Clerk, Accounts Receivable, Accounts Payable, Dispatcher
Greeted the public entering establishment –on call duty for emergency situations.
Operated office equipment such as, phone systems, fax machines, copiers, and use of computers for spreadsheet, word processing, database management, and other applications.
Open, read, routed, and distributed incoming mail and other material. Answered routine letters to establish quotes. Transmitted information or documents to customers using computer, mail, or facsimile machine.
Composed, typed, and distributed meeting notes and/or routine correspondence or reports.
Schedule appointments maintain and update appointment calendars.
Received payments and record receipts for services.
Filed and maintained all records.
Completed forms in accordance with company procedures.
Kept records of customers interactions and transactions, record of details, inquiries, complaints, and comments, as well as all actions taken
Resolved customer complaints and answered customers' questions regarding policies and procedures.
Supervised the work of the employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
Provided employees with guidance in handling difficult or complex problems in resolving escalated complaints or disputes.
Implemented corporate and departmental policies, procedures, and service standards in conjunction with management.
Discussed job performance problems with employees to identify causes and issues in order to work on resolving problems.
Trained and instructed employees on job duties and company policies and arranged for training to be provided.
Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel action.
Reviewed records and reports pertaining to activities such as production, payroll, verified details, monitored work activities, and evaluated performance.
Recruited, interviewed, and selected employees.
Interpreted and communicated work procedures and company policies to staff.
June 1990 – March 2001 Joseph M. Beagan, Attorney at Law
260 West Exchange Center, Suite #208
Providence, Rhode Island 02903 401-***-****)
Executive Administrative Assistant & Legal Secretary
Prepared and processed legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements.
Mailed, faxed, or arranged delivery of legal correspondence to clients, witnesses, and court officials.
Received and placed telephone calls on a multi-line telephone system.
Scheduled and made appointments for numerous attorneys.
Made photocopies of correspondence, documents, and any needed printed matter.
Organized and maintained law libraries, documents, and case files.
Assisted attorneys in collecting information such as employment, medical, and other records.
Attended legal meetings, such as client interviews, hearings, court and/or depositions, to take notes.
Drafted and typed office memos for entire firm.
Reviewed legal publications and performed database searches to identify laws and court decisions relevant to pending cases.
Responsible for proper transcription of dictations, notes, and/or city or town minutes.
November 1994 – 2004 Scentsations Candles & More
186 Rhode Island Avenue
Fall River, MA 02723 508-***-****)
Entrepreneur
Oversaw all activities directly related to making products or providing services.
Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Managed staff, prepared work schedules and assigned specific duties.
Directed and coordinated organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Plan and direct activities such as sales promotions, coordinating with other department heads as require. Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
Arrange and display merchandise to promote sales.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel action.
Reviewed records and reports pertaining to activities such as production, payroll, verify details, monitor work activities, and evaluate performance.
Recruit and select employees.
October 1992 – 1995 Salvador Benoit
Benoit Interpreting Service
Northborough, MA 01532-2663 508-***-****)
Interpreter, Translator
Follow ethical codes that protect the confidentiality of information.
Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors.
Translate messages simultaneously or consecutively into specified languages, orally or by using hand signs, maintaining message content, context, and style as much as possible.
Proofread, edit, and revise translated materials.
Check translations of technical terms and terminology to ensure that they are accurate and remain consistent throughout translation revisions.
Read written materials, such as legal documents, scientific works, or news reports, and rewrite material into specified languages.
Refer to reference materials, such as dictionaries, lexicons, encyclopedias, and computerized terminology banks, as needed to ensure translation accuracy.
Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material.
Adapt translations to students' cognitive and grade levels, collaborating with educational team members as necessary.
Listen to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary.
January 1990 – August 1991 Henry M. DeMarco, DDS
1421 Riverside Avenue, Somerset, MA 508-***-****)
Dental & Laboratory Assistant
Prepare patient, sterilize, and disinfect instruments, set up instrument trays, prepare materials, and assist dentist during dental procedures.
Expose dental diagnostic x-rays.
Record treatment information in patient records.
Provide postoperative instructions prescribed by dentist.
Assist dentist in management of medical and dental emergencies.
Take and record medical and dental histories and vital signs of patients.
Instruct patients in oral hygiene and plaque control programs.
Order and monitor dental supplies and equipment inventory.
Clean and polish removable appliances.
Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
Create a model of patient's mouth by pouring plaster into a dental impression and allowing plaster to set.
Read prescriptions or specifications, and examine models and impressions, to determine the design of dental products to be constructed.
Assist in fabricating, altering, and repairing dental devices such as dentures, crowns, bridges, inlays, and appliances for straightening teeth.
Remove excess metal or porcelain, and polish surfaces of prostheses or frameworks, using polishing machines.
Melt metals or mix plaster, porcelain, or acrylic pastes, and pour materials into molds or over frameworks to form dental prostheses or apparatus. Apply porcelain paste or wax over prosthesis frameworks or setups, using brushes and spatulas.
June 1986 – December 1990 Family Dental Care Harbor Mall, Fall River, MA Medical Secretary
Answer telephones, and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, and medical consultations.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
Complete insurance and other claim forms.
Interview patients to complete documents, case histories, and forms such as intake and insurance forms.
Receive and route messages and documents such as laboratory results to appropriate staff.
Compile and record medical charts, reports, and correspondence, using typewriter or personal computer.
Transmit correspondence and medical records by mail, e-mail, or fax.
Maintain medical records, technical library, and correspondence files.
Accounting software — Intuit QuickBooks; Quicken, MA90, Sage
Human resources software — Exact Software
Point of sale POS software — ICVERIFY software; Millennium Software Atrex; Plexis Software Plexis POS; TokenWorks Magnetic Card Reader
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word; Corel; WordPerfect; AmiPro; Outlook, Office365
Customer relationship management CRM — RedTail; SalesForce; Agent Business Builder; DataBasix Technologies Lead Commander; Top Producer
Expert system software — CMA Stuffers; Commercial Pro software; RPIS Silent Flyer; Topaz Software Symplifi (business analysis feature); Limo Anywhere; MA90; ZIP Forms
Financial analysis software — NetX360; Albridge; RealData Comparative Lease Analysis; SRC Cash Flow Analyzer Pro; Wheatworks Real Estate Calculator Suite
Graphics or photo imaging software — PhotoShop X, Corel; The IPIX Real Estate Wizard; Canva
Web Design – HTML; DreamWeaver; Front Page, JavaScript; Applets; Flash
References: Joseph M. Beagan, Attorney at Law
260 West Exchange Center, Suite 208
Providence, Rhode Island 02903
Lucy Carvalho, Branch Manager
St. Anne’s Credit Union
517 State Rd.
Dartmouth, MA 02747
Mark R. Chaves
PRO Chemical & Dye
127 Shove Street
Fall River, MA 02724
Leasha Bata, Office Manager
Financial Planning Alternatives
519 American Legion Highway
Westport, MA 02790
Contact this candidate