Customer Service Claims Representative

Lakeisha Exum

478-***-**** ******@*****.*** Macon, GA 31211

PROFESSIONAL SUMMARY

Strategic-minded customer service and claims representative offering more than 15 years of experience working for insurance companies. Offering exceptional skills in customer service, interviewing policyholders and coordinating services. Seek to take on similar role with leading organization.

SKILLS

Decision Making Conflict Resolution Information Confidentiality Claims Processing EXPERIENCE

TELEPHONE CLAIMS REPRESENTATIVE 2, Macon

GEICO, Government Employees Insurance, June 2014-Present

• Navigated computer system to look up customer information and update policies

• Attended training and educational seminars to enhance knowledge and credentials

• Applied basic insurance underwriting knowledge to evaluate and analyze information

• Issues settlement payments.

TELEPHONE CLAIMS REPRESENTATIVE, Macon

GEICO, June 2011-Present

• Responded to queries, solved or referred problems and followed up with clients to increase satisfaction

• Applied basic insurance underwriting knowledge to evaluate and analyze information

• Asked probing questions and offered solutions to resolve customer issues

• Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs

• Analyzed medical bills, police reports and medical treatment records for in Interviewed and spoke with claimants, witnesses, police officers, doctors and other parties to determine claim settlement or denial

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• Investigated and assessed property damage

• Conducted interviews, gathered detailed information and completed field investigations

• Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures. SALVAGE SPECIALIST, Macon

GEICO, Government Employees Insurance, June 2007-Present

• Provided excellent service and attention to customers when face-to-face or through phone conversations

• Handled delegated tasks

• Recognized by management for providing exceptional customer service Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved

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• Generated and mailed out [Type] and [Type] payments. FRONT DESK RECEPTIONIST/FRONT DESK RECEPTIONIST/DAYCARE TEACHER, Macon Golds Gym, June 2006-Present

• Attend to guest at check-in

• Make sure towels and coolers stocked

• Attend to daycare and parents

• Meet CPR certification requirements

• Answered telephones and greeted visitors to assist, answer questions and direct

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. EDUCATION

HIGH SCHOOL DIPLOMA, Jeffersonville, GA

Twiggs County High School, January 2006

COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) IN BUSINESS ADMINISTRATION, Macon, GA

Central Georgia Technical College

REFERENCES

References available upon request

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