Customer Service Baton Rouge
Resume:
Jasmine Stewart
Baton Rouge, LA *****
*****************@*****.***
In search of immediate work. Authorized to work in the US for any employer. Reliable, trustworthy, and dependable. Have open availability. Willing to work 30+ hours. Can make commute to work. Experienced. Quick learner.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Movie Tavern - Baton Rouge, LA
June 2019 to April 2024
• Greet and assist guests throughout the facility.
• Issue tickets, direct guests and control access.
• Sell food & beverage items at concessions.
• Explain the best possible value by informing and suggesting our products and experiences.
• Ensure auditoriums, seats, lobby, hallways and restrooms are clean and ready for showtime.
• Maintain a safe and accessible facility for all guests and associates.
• Follow direction of the leadership team.
Patient Care Coordinator
Ochsner Health - Baton Rouge, LA
March 2021 to June 2023
• Completes all appointment scheduling, cancellation, and confirmation requests within scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date, and location and documents interactions in the customer relationship management system.
• Accurately completes basic registration, demographic and insurance information, avoiding duplicate accounts, to ensure timely and accurate payment for services while scheduling appointments.
• Schedules patient appointments system-wide for providers, including specialty and ancillary services, providing proper prep instructions for ancillary and diagnostic procedures and tests using physician specific and department guidelines.
• Appropriately addresses patients’ emergency/urgent needs utilizing and adhering to the company’s Telephone Receptionist Emergency/Suicide Protocol.
• Processes messages from sources including voice, live chats, patient portals, and texts related to patient and physician requests such as appointments, referrals, prescriptions, and complaints ensuring that all information contained in the message is accurate.
• Assists with training initiatives for new hires and completes daily work assignments to contribute to contact center metrics and performance expectations, including providing one-call resolution.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as assigned.
Scheduler
Patient Plus Urgent Care - Baton Rouge, LA
February 2020 to September 2022
• Coordinates the patient scheduling process by working with other departments to facilitate the flow of patients throughout the hospital. The Patient Scheduler functions in areas of the hospital where the proper scheduling of patients is needed, and provides various customer service and administrative duties within the department.
Asset Protection Associate
Walmart - Baton Rouge, LA
June 2018 to May 2021
• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed. Patient Access Representative
Lake Urgent Care - Baton Rouge, LA
January 2016 to November 2020
• responsible for accurately registering inpatients, outpatients, and/or ER patients in the EMR, including validating patient information, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, authorization for services, and balancing of cash. the PAR1 ensures the patient's experience is best in class and demonstrates effective communication skills with patients and families, physicians, nurses, and insurance companies. The PAR1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration. Attractions Attendant
Celebration Station - Baton Rouge, LA
May 2017 to February 2018
• Operates attractions while following all safety expectations
• Anticipates and solves any guest issues, with or withoutassistance
• Communicates clearly with guests and team members
• Engages guests often to ensure a positive and lasting experience
• Keeps surrounding area neat, tidy, and clean.
• Stays organized and aware of party schedules to execute successfully booked events
• Answers any basic questions about the facility including pricing, directions, duration of game play etc.
• Embodies the core values of Sharing Fun, Putting People First, Pursuing Excellence, and Creating Lasting Memories
Party Host and Cashier
Quarters Endless Entertainment - Baton Rouge, LA
April 2016 to September 2017
Dedicated to delivering the highest standards in safety and sanitation Upholding our cleanliness and safety standards (We take this seriously!) Welcoming and engaging with arriving birthday parties and serving as their Host throughout their scheduled activities (let’s get this party started!) Creating memorable experiences by interacting and engaging with the party Guests throughout the birthday event. Ensuring memorable birthday experiences by monitoring events, anticipating party needs, and aiding the party parent/party planner. Gathering and storing birthday gifts and cake Processing payment transactions and welcoming our Guests back. Setting up, breaking down, and cleaning before and after each party event. Be part of a New Center Opening Team! Education
Belaire High School - Baton Rouge, LA
August 2010 to May 2013
Skills
• Typing
• Operating systems
• Desktop administration (3 years)
• Filing
• Process Improvement
• Health Care (9 years)
• Expert
• Host/Hostess
• Medical terminology
• Sales
• Microsoft Windows Server
• Heavy lifting
• English
• Patient monitoring
• Clerical experience
• Cash Handling
• Help Desk
• Clinical trials (3 years)
• Payroll
• Windows
• Retail sales
• Front Desk
• Microsoft Office, Customer Service,Cash Register (3 years)
• Computer Networking
• Clinical Research
• Network Support
• Signal Processing
• Customer service
• Leadership
• Cash handling
• Clinical trials
• Clerical experience
• Front desk
• EMR systems
• Organizational skills
• Customer support
• Banking
Languages
• English - Fluent
Assessments
Administrative assistant/receptionist — Completed
October 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Customer service — Proficient
July 2023
Identifying and resolving common customer issues
Full results: Proficient
Verbal communication — Completed
November 2023
Speaking clearly, correctly, and concisely
Full results: Completed
Sales skills — Proficient
April 2023
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Completed
July 2022
Responding to customer situations in a retail setting Full results: Completed
Front desk agent (hotel) — Completed
May 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Completed
Customer focus & orientation — Completed
May 2023
Responding to customer situations with sensitivity Full results: Completed
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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