General Managing Partner, Training Manager, trained in Human Resource.
Resume:
TW
TONIA WORSTER
Professional Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Enterprising Managing Partner with 32 years of experience in the restaurant industry. Successful at monitoring financials and day-to-day kitchen functions. Committed to cutting waste while increasing profits and close supervision of an excellent staff. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplishments
• Awarded #1 Restaurant opening in US in 2015 for Applebee's Porterville.
• Ranked in the top 10 of 500 Restaurants for lowest turnover at Applebee's
• Maintained in the top 10 in sales and profit for 9 years running at Black Bear Diner out of 50 locations.
• Beat 95% of budgeted categories set in our New Restaurant Opening budget during grand opening month at Applebee's, including making a profit.
• Brought Chili's Hanford from last in the company to #74 in one fiscal year.
• Awarded General Managing Partner after Covid for rebounding and ending at .#28 in the Brinker Brand out of 1,200 Restaurants.
• Awarded on top 10% in turnover and highest cook tenure in 2022, Chili's Visalia.
• 2024 Valentine's Day Chili's Visalia we were awarded for having a
$30,000 sales day and our Guest With a Problem Surveys on table top devices was 0%!
Work History
Chili's's Bar And Grill - General Managing Partner Visalia, CA
ad5n86@r.postjobfree.com
Visalia, CA 93292
Skills
● Operations Management
Extensive kitchen and alcohol
knowledge
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● Team Building
● Cost Reduction
● Foodservice Management Professional
● Employee Coaching
● Staff Management
● Employee Motivation and Performance
● Talent Recruitment
● Industry Networking
● Management Team Leadership
Education
06/1996
Mira Costa College
Oceanside, CA
Associate of Arts: Human Resources
Development
2 years of Human Resources Education
Completed professional development
in Human Services
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Completed professional development
in Crisis assistance
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11/2016 - 04/2024
Earned Profit Sharing and stock options based on performance. Applebees - General Manager
Porterville, CA
10/2012 - 10/2016
Black Bear Diner - General Manager
Tulare, CA
09/2003 - 10/2012
As one of the highest volume locations in chain of Black Bears, we maintained one of the lowest food and labor costs in the company consistently.
Juice-N-Java Jungle - Owner
Porterville, CA
04/1996 - 01/2003
Established and implemented business procedures and process improvements.
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Mentored junior staff members, resulting in more cohesive team and increased overall performance. Certified Training Restaurant.
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Reduced labor costs by $24,000 per year by reworking schedules, operations standards, and workflow.
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Increased revenue by 3% with successful promotional strategies and reductions in costs.
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Scheduled 30 to 60 restaurant workers daily and filled in for shifts using proper forecasting and labor budgets.
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Gained extensive knowledge of corporate restaurant management for the largest franchise of Applebee's in U.S
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● Planned, supervised and managed significant remodel projects Maintained expenses below budget through accurate planning, waste reduction, purchasing and cost-effective operating procedures
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Optimized profits by controlling food, beverage and labor costs on a daily basis
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Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
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Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
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Championed continuous improvement initiatives that enhanced operational performance across all departments.
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I personally developed our sexual harassment training program and taught the classes once a month.
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Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
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● Formulated policies and procedures to streamline operations. Championed continuous improvement initiatives that enhanced operational performance across all departments.
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● Owner/operator of the first smoothie and coffee bar in Porterville High Volume and family owned, I opened my own restaurant at the age of 24.
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