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Customer Service Relations

Milford, PA
May 13, 2024

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*** ********* *****, ******** *****, PA 18328 Cell# 570-***-**** Email: Multi-skilled candidate with strong background in customer relations and service. Versed in physical labor and office based responsibilities. Strong leadership qualities instilled through military service and managerial experience in various employment atmospheres. Comfortable performing duties in a prompt and professional manner in accordance with company standards and expectations on an individual basis or in a team driven environment. Consistent reliability and enthusiasm towards compliance with job requirements, performance, and pursuit of advancement through experience and personal development for mutual benefit and growth between employee and employer.

Analytical thinking and complex

problem solving

Collaboration and

communication skills

Management and leadership

Mathematics Mechanics and technology Oral comprehension Cash management Clear oral and written


Complaint resolution

Customer retention Customer satisfaction Positive attitude Problem solving Product upselling Revenue Growth

Team player Merchandise control and


Customer acquisition

Customer relatability Customer service Good presentation abilities Marketing skills Multi-tasking and negotiation Outstanding people skills Understanding of buyers Attention to detail Dependable Documentation and reporting Housekeeping and maintenance Project management Fluent in Russian language

Customer Service And Sales Manager Oxi Fresh Warwick, NY May 2016 - Current Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for their needs.

Evaluated the customers' needs and provided service options to meet their requirements. Collaborated with colleagues to discuss market information and strategies. Conducted market research to learn of current trends and to perform sales activities accordingly. Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.

Contributed to the department's sales initiative, which enhanced the company's revenue by 40%. Effectively communicated with other employees and upper management to ensure complete care of customers.

Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.

Followed up with customers ensuring their satisfaction with their purchases. Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

Greeted customers and offered them assistance where possible. Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.

Informed customers about current promotions and sales, encouraging them to take advantage. Climber Trimmer Asplundh Tree Expert, LLC Willow Grove, PA January 2013 - April 2016 Cleaned work sites to maintain safety during and after job completion. Communicated with management and dispatch workers. Determined tools and equipment needed for each job before departing. Educated customers on proper equipment maintenance and operation after job completion. Ensured proper operation of equipment by applying necessary lubrication. Gathered all information from customers regarding problems before getting to work. Kept documentation of all actions taken on each job site. Maintained or replaced safety gear to minimize potential problems. Operated company vehicles safely.

Troubleshot issues in systems operations.

Technician Flowers Baking Company Bradenton, FL March 2010 - December 2012 Attended quarterly seminars to keep job knowledge current. Cleaned work sites to maintain safety during and after job completion. Determined tools and equipment needed for each job before departing. Kept documentation of all actions taken on each job site. Used computers for documentation and analysis.

Performed various product preparation sequences according to a strict schedule to ensure accurate and efficient production under guidelines set by numerous contracted companies Conducted quality assurance analysis on all products prior to approval for packaging and shipment EDUCATION

Maintained a sanitary working environment to minimize risk of product contamination and quality depreciation

Electronics Technician U.S. Navy Great Lakes, Illinois January 2008 - January 2010 Diagnosed technical problems, reported issues, and suggested solutions.

Isolated faults for repairs.

Maintained current electrical industry knowledge.

Maintained entire electrical system, performed repairs, and managed upkeep. Performed routine electrical maintenance procedures. Resolved electrical system malfunctions consistently. Sought to improve understanding of modern electronics. Performed barracks maintenance on a divisional level in compliance with military protocols, standards, and regulations.

Maintained all equipment and uniforms in outstanding condition in accordance with military standards and tradition respectively.

Operated under a 24 hour schedule with strict regard to efficiency and accuracy to ensure precise readiness and effectiveness at all times under guidelines set by military code of conduct. Trained, instructed, and supervised junior military personnel in adherence with regulations and orders set forth by chain of command and branch wide military officials. Electronics Tech Certification January 2009

Electronics technician A School, Great lakes, Il

Completed electrical coursework to develop total understanding of electronic systems. Conducted routine troubleshooting and maintenance on communication systems, weapons guidance systems, and radar systems to ensure flawless function of all related military equipment. Diploma June 2007

Delaware Valley High School, Milford, PA

Inducted into National Society of High School Scholars

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